Abi Fedigan was the most understanding and problem solving team Member I have spoke with at PRA . She solves my issues rather than creating more ans I’m very grateful for her kindness understanding n... Ver mais
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Leia as opiniões dos outros
A delightful lady named sue took my call today, very compassionate and concerned about my situation and my health concerns following a traffic accident. It was very nice to feel heard and understood.... Ver mais
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I had to enter a DMP which will be paid off completely in 3 months. Unfortunately PRA choose to report a default for the starting balance for every month of the DMP despite never missing a paymen... Ver mais
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In support of my earlier positive review last week was copied into emails this week from Allana who off her own back went over and above contacting the courts to push through my paid off CCJ for delet... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.
Informações de contacto
PRA Group (UK) Limited, Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock. East Ayrshire, KA3 1HA, Kilmarnock, Reino Unido
- 0808 196 5550
- enquiries@pragroup.co.uk
- pragroup.co.uk
3,7
Aceitável
220 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Paying monthly yet...
They still feel the need to harass my phone by constantly ringing me.its borderline harassment.
15 de setembro de 2025
Opinião espontânea
Resposta da PRA Group UK
Hey Richard,
Thanks for letting us know about your recent experience with PRA Group. We want to provide fantastic service. We’re really sorry that we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).
Just had a phone call with Sue
Just had a phone call with Sue, lovely lady thank you for your help.
13 de setembro de 2025
Opinião espontânea
Resposta da PRA Group UK
Hi Sophie,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Bad credit card
I recently got myself in a bit of bother with a credit company leaving me with a big debt that I couldn't pay , pra group reached out to me offered flexible way of pay this debt with no added pressure absolutely brilliant company the debt is now clear and the pressure is off , brilliant guys keep up the good work .
11 de setembro de 2025
Opinião espontânea
Resposta da PRA Group UK
Hi Wayne,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Data scammers.
As far as I'm concerned your after my personal data, i cant give you personal data due to data protection, as you lot have a habit of selling private information. Any problems if you truly believe i owe anything from what ever century you think this comes from then please take it to court.
10 de setembro de 2025
Opinião espontânea
Resposta da PRA Group UK
Hey Andrew,
Thanks for letting us know about your recent experience with PRA Group. We want to provide fantastic service. We’re really sorry that we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).
Catherine
A* Customer Support
With a payment plan in place, and then to find yourself unemployed is an extremely stressful position to be in. Today I spoke with a human (Morag), and by human I mean someone that listens to your situation, understands and actually tries to help. This not only helps financially, but mentally also knowing that there is an understanding and agreement that works for both parties,
4 de setembro de 2025
Opinião espontânea
Resposta da PRA Group UK
Hi Ian,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Helping a disabled client
The whole experience of dealing with a very difficult topic as a disabled client was strangely enjoyable.
Every one of the team was helpful and empathetic towards my situation and Tricia was particularly good in piecing together certain elements of my case.
Professional, courteous and extremely fair in difficult circumstances
3 de setembro de 2025
Opinião espontânea
Resposta da PRA Group UK
Hi MGK,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Resposta da PRA Group UK
Hi Eileen,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I was dealt with quickly and with…
I was dealt with quickly and with consideration and respect by a lovely girl
Thank you
Abbie
28 de agosto de 2025
Opinião espontânea
Resposta da PRA Group UK
Hi Debbie,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
The operators were very prompt and effficient
The operators were very prompt and listened to my concerns ,Thank you Claire for your kindness and understanding.
28 de agosto de 2025
Opinião espontânea
Resposta da PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
This company have helped me hugely to…
This company have helped me hugely to pay off something I was struggling to do . They have been kind caring and understanding of my situations. They are a great company to clear debts or anything you cannot manage
27 de agosto de 2025
Opinião espontânea
Resposta da PRA Group UK
Hi Rachel,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Stop calling me
Got a new phone and the first call is from this bunch of clowns asking about some debt that is clearly a matter from the previous user of the phone number I now have.
No way to resolve since they expect me to call them and they'll probably want all sorts of personal information I'm not willing to give them. Remove my number from your call list, it is a new number today and I don't have any debts.
In response to your obviously robot reply: I __don't have__ an account with you. You have started spamming me with calls since I got a new phone number. I am not giving an obviously dodgy company any personal information of mine so you can fabricate an account. STOP SPAMMING ME WITH CALLS. I DO NOT HAVE ANY DEBT. I HAVE NEVER HAD ANY DEBT.
26 de agosto de 2025
Opinião espontânea
Resposta da PRA Group UK
Hey Vikki,
Thanks for letting us know about your recent experience with PRA Group. We want to provide fantastic service. We’re really sorry that we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).
Catherine
Fantastic company
Being in debt is horrible and sometimes scary when debt collection agencies contact you. PAR Group are so different, don't avoid them, they really do want to help. Just had the best experience with Kyle....Top class company👌🏽
25 de agosto de 2025
Opinião espontânea
Resposta da PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Descent Debtors, Sarah is a star.
Sarah - is a star, lovely lady and very accommodating. I've been dealing with these guys for a while, to be honest I've had a fair few calls with other companies that are not good at all - but these lot have always been very descent, so I can't give them a bad rep.
23 de agosto de 2025
Opinião espontânea
Resposta da PRA Group UK
Hi Adam,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Just spoken to Sarah.
Just spoken to Sarah.. superb... and I have messed PRA about sadly.. but they have let me change payment to help me... I will miss them when my debt is cleared..thank you Sarah
19 de agosto de 2025
Opinião espontânea
Resposta da PRA Group UK
Hi Martin,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Flexible & understanding to match a suitable repayment plan to clear debt.
Online chat facility was good. Claire was efficient and kind. She asked suitable questions and promptly processed my repayment plan renewal. The chat facility has upgraded the experience, as navigating the PRA website before was somewhat frustrating. Good to know website is moving forward in that sense. Thanks.
16 de agosto de 2025
Opinião espontânea
Resposta da PRA Group UK
Hi Victoria Johns,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Very helpful Laura
Spoke to a very helpful lady called Laura, bright and chirpy. Extremely helpful and informative. Dealt with everything very professionally.
13 de agosto de 2025
Opinião espontânea
Resposta da PRA Group UK
Hi Creeper Man,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Gayle was very helpful
Gayle was very helpful, I needed a few changes and she helped with these. Made it easier for me to sort things I needed.
13 de agosto de 2025
Opinião espontânea
Resposta da PRA Group UK
Hi Gemma Day,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Excellent service via text.
Excellent service via text.
So helpful and responsive straight away
6 de agosto de 2025
Opinião espontânea
Resposta da PRA Group UK
Hi Stella Brocklehurst,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Supportive
After explaining my situation, I was transferred to the Support Team, who helped find a temporary solution to my issue.
Throughout, the advisors were polite, understanding and made me feel at ease.
They were far superior in helping me resolve the situation, than other debt agencies I spoke with that day.
4 de agosto de 2025
Opinião espontânea
Resposta da PRA Group UK
Hi Penelope PitStop
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Debt management
Im in a lot of financial difficulties. This company listen,understand and was very helpful 👌
4 de agosto de 2025
Opinião espontânea
Resposta da PRA Group UK
Hi dave.rvhotmail.co.uk,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
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