Limited options to choose from that our family was interested in. Complicated process to swap from Prezzee to the brand card. They only have a 2 year expiry. Customer service was not helpful. I’d re... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Chyrstal made my day by making what seemed to be an impossible and out of reach goal possible. Big shout out to Chyrstal for making it happen. 10/10. Best solutions provided and best customer service.... Ver mais
A empresa respondeu
I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... Ver mais
A empresa respondeu
Ok .. I basically had a moan about the selection of stores etc on the card I was gifted and had issues with my login BUT!! I take that back 🫣 I did my homework and managed to find a stor... Ver mais
A empresa respondeu
4,2
Bom
920 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Go direct to the brand instead of using this service
Limited options to choose from that our family was interested in. Complicated process to swap from Prezzee to the brand card. They only have a 2 year expiry. Customer service was not helpful.
I’d recommend purchasing vouchers from the brands direct.
1 de setembro de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Sam, Thank you for taking the time to provide your feedback. While we regret that your experience with us didn’t meet your expectations, your feedback is vital. We’ll use it to enhance our services and do better in the future.
If you’d like to discuss your experience further, or if there's anything we can do to address your concerns. We've also reached out to you via TrustPilot for further assistance. Please respond there if you need more help.
Thank you so much.
Best service ever
Chyrstal made my day by making what seemed to be an impossible and out of reach goal possible. Big shout out to Chyrstal for making it happen. 10/10. Best solutions provided and best customer service.
19 de setembro de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hello there,
Thank you so much for the compliment about Chrystal.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
First purchase
Once helped by the staff of Farmers in Thames....no problem to redeem part of our card. We look forward to using the rest.
17 de setembro de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Diann,
Thank you for your review! We're delighted to hear that the team at Farmers Thames was able to assist you and make redeeming part of your gift card a smooth experience. We hope you enjoy using the remaining balance and appreciate your support.
Less than satisfactory
Less than satisfactory. Cannot even use them for groceries
18 de setembro de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Leighton,
Thank you for your feedback. We're sorry to hear that you were unable to use your gift card for groceries.
Please be advised that we have sent you an email under ticket #3726725 so we can review the gift card details and check the available options to help you use the card successfully. Once we receive your response, we'll be happy to investigate further and provide the best assistance possible.
We appreciate your patience and look forward to helping resolve this for you.
I was on my country’s website
I was on my country’s website. It showed all the wonderful options you could swap your prezzee card for. I purchased one to swap for an Apple e-gift card! Only to find out it’s not available in my country. I emailed customer care and Mary said they resolved the issue. I went back to swap the card out for Apple - still no option available. NZ only has 48 options - all the options available to swap, you could easily just purchase an e-gift card direct from the retailers website.
The only way to contact prezzee is through online chat - they didn’t bother answering their phone when I called for over 10 minutes. Prezzee sucks arse.
10 de setembro de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Uani,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration.
While Apple gift cards are available on the Australian (AU) Prezzee platform, they are currently not available on the New Zealand (NZ) platform. As a result, they do not appear as a swap option for NZ-issued Prezzee Smart eGift Cards.
We appreciate you reaching out to us regarding the availability of the Apple App Store & iTunes gift card. We understand this was not the outcome you were expecting, especially after purchasing the card with the intention of swapping it for Apple.
Our team has already contacted you via email under Ticket #3715175 regarding this matter. If you still require any assistance or would like to discuss alternative options available on the NZ platform, please reply to that email and we'll be happy to help.
We appreciate your feedback, as it helps us improve both our products and customer experience.
Great system and easy to use
Great system and very easy to use. If you have any issues, just email them and they reply quickly. Highly recommend using this system! It’s also great to be able to check your gift card balance easily on the app.
10 de setembro de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Monica,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Whole process to too complicated and…
Whole process to too complicated and long winded.
8 de agosto de 2026
Opinião espontânea
Never failed to have anything to say
29 de agosto de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Great food - but useless credit card!
I received a $75 credit for my birthday and decided to take my wife out for a fancy meal. We decided on Onslow Restaurant in Auckland city - and the meal was excellent - highly recommend. I credited my Prezzee card balance to a "Best Restaurants eGift Card" after checking that website to ensure they were good at Onslow. On the day - Onslow had a different idea - and turned us down. I'll stick to 'normal' credit cards from now on and recommend others do the same!!!!
23 de agosto de 2026
Opinião espontânea
Resposta da Prezzee NZ
We are truly sorry to hear about the disappointing experience you encountered when trying to use your gift card at Onslow Restaurant. We understand how frustrating it must have been to be turned down, especially when you had carefully checked the website beforehand. We appreciate you bringing this to our attention, as it highlights an area where we clearly need to improve our communication with partner establishments. We are actively reviewing our processes to prevent similar situations for our valued customers in the future.
Redirecting voucher
Chrystal stepped into the conversation after nearly two weeks of trying to sort, other consultants kept asking for information the same information that I had repeatedly given with no result. Chrystal took the information and was very thorough and worked through the enquiry within a short time period (within the hour) and was resolved, she was AWESOME and I cant thank her enough, my staff member was so relieved to get his voucher after winning it a couple of months ago!! Thank you Chrystal I appreciate your work!
24 de agosto de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Michelle, thank you so much for sharing your experience! We sincerely apologize for the frustration you encountered along the way. However, we are thrilled to hear that Chrystal was able to step in and resolve your inquiry within the hour — that is truly outstanding! We will be sure to pass on your heartfelt appreciation to her and we're so glad your staff member finally received his well-deserved voucher. Team Prezzee! 🎁
Purchased prezzee card via afterpay
Purchased prezzee card via afterpay. When I attempted to swap balance to lego gift got error message "we couldn't complete your swap. Try again later or choose a different brand" tried multiple times over several months with same issue. Support next to useless, Ai bot keeps going around in circles & when I finally get a human & told that lego wasn't an available option for cards purchases via afterpay & that only the ones listed on Afterpay are available. Both their website & Afterpay list lego as an available option so the staff blatantly lied.
28 de fevereiro de 2026
Opinião espontânea
Solutions focused service
I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin from prezee was able to help me understand their product and help me with my request. I was so appreciative of Jins understanding and solutions based thinking. Thank you Jin.
22 de agosto de 2026
Opinião espontânea
Resposta da Prezzee NZ
Thank you for sharing your experience! We understand how confusing it can be navigating the differences between our Smart eGift cards and regular Prezzee cards, and we're sorry for any inconvenience that caused. So glad Jin was able to step in, break it all down for you, and find a solution. Her understanding and problem-solving approach is exactly what we're proud of. We'll make sure she sees your kind words! 😊💛
i need more brand deal
i need more brand deal, paknsave, temu and chemist warehouse
17 de agosto de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Gracie,
Thank you, Gracie, for your valuable feedback! We truly appreciate your suggestions and will definitely take note of your interest in PaknSave, Temu and Chemist Warehouse. We are constantly working to expand our brand partnerships to better serve our customers.
We look forward to serving you again soon. Team Prezzee!
Ethan did it great job in solving my…
Ethan did it great job in solving my issue with the login of my prezzee account with efficiently
14 de agosto de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Mohammed,
Thank you for your kind feedback. We're delighted to hear that Ethan was able to resolve your Prezzee account login issue efficiently.
Providing prompt and effective support is something we strive for, and it's great to know that Ethan delivered a positive experience. We’ll be sure to pass your compliments along to him and the team.
Thank you for taking the time to share your experience, and please don't hesitate to reach out if you need any assistance in the future.
I had a really positive experience
I had a really positive experience. The customer service was friendly, helpful and easy to deal with. Communication was clear, and I felt listened to and supported throughout the process. They were quick to respond to my questions and made everything straightforward. I really appreciated the excellent service and would happily recommend them to others. Thank you Marco ☺️
12 de agosto de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Delvana,
Thank you for your wonderful feedback! We’re so glad to hear Marco was able to provide friendly, clear, and helpful support. We truly appreciate your recommendation! 😊
Good experience great after sales…
Good experience great after sales service and support.
10 de agosto de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Nitin,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Thank you ☺️
Ok .. I basically had a moan about the selection of stores etc on the card I was gifted and had issues with my login
BUT!!
I take that back 🫣
I did my homework and managed to find a store that I could purchase "something" of value that I needed from.
Jay B HiFi Manukau customer service was A+ and helped me to purchase what I liked and work through the payment process which was a little complex for those not familiar with it.
Then I went to Woolworths and brought some extra groceries with the remaining balance.
This all made my day, I'm very happy and thankful for my gift card from Maia Collective 💝
7 de agosto de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Moka, we love a good turnaround story! So glad you gave it another go and found stores that worked perfectly for you. Shoutout to Jay B Hi-Fi Manukau for delivering that A+ service and helping you through the payment process. And topping it off with groceries from Woolworths — sounds like you made the most of every dollar on that gift card! We're thrilled it made your day, and a big thanks to Maia Collective for gifting you something truly useful! 💝🙌
The hungry last couple days of my life
The whole reason I got the card was to get food and gas with it because you list those places on the to by now page.. but on the swap page... Nothing..
1 de agosto de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi there,
Thank you for your feedback, and we're sorry to hear about your experience.
Please note that the available swap brands can vary depending on where the gift card was originally purchased. If the gift card was purchased through a third-party retailer, there may be limitations on the brands available for swapping. However, if the gift card was purchased directly through the Prezzee website or app, there are generally no swap restrictions, except where a brand's denomination and availability issue.
To help us investigate this further, we will need some additional information about the gift card and how it was purchased.
We've reached out to you via Trustpilot to assist further. Please respond to our message there with the requested details so we can review the gift card and determine why the food and gas brands were not available as swap options.
Thank you, and we look forward to helping you resolve this.
Efficient and helpful
Customer care was efficient and very helpful. I was unable to receive help from the smartbot and was connected with Jovy who had kindly and quickly helped me sort out my problem!
31 de julho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Raegan,
Thank you for taking the time to share your experience!
We're delighted to hear that Jovy was able to assist you quickly and efficiently in resolving your issue. While we're sorry that our Smartbot wasn't able to provide the help you needed, we're glad we could connect you with a member of our support team who could. We'll be sure to pass along your kind words to Jovy.
Thank you for choosing Prezzee!
Not for me
Was not for me limited amount of choices and couldn't use the Woolworths option which is dum won't use again
29 de julho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Nicole,
Thank you for bringing the limited amount of choices to our attention. We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We would like to get to the bottom of this for you.
Your response is highly appreciated.
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