Limited options to choose from that our family was interested in. Complicated process to swap from Prezzee to the brand card. They only have a 2 year expiry. Customer service was not helpful. I’d re... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Chyrstal made my day by making what seemed to be an impossible and out of reach goal possible. Big shout out to Chyrstal for making it happen. 10/10. Best solutions provided and best customer service.... Ver mais
A empresa respondeu
I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... Ver mais
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Ok .. I basically had a moan about the selection of stores etc on the card I was gifted and had issues with my login BUT!! I take that back 🫣 I did my homework and managed to find a stor... Ver mais
A empresa respondeu
4,2
Bom
920 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Prezzee NZ
Hi Zoe, thank you for leaving us an amazing 5-star rating. We’re delighted to hear you received great help from Rita and that everything was resolved for you. We truly appreciate your feedback.
Assistance with issue
Jin was very helpful with sorting out my issue and it was fast and efficient. Greatly appreciated Jin
22 de julho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Jennings,
Thank you so much for the compliment about Jin!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great range of options
I won a Prezzee card and loved having the option of choosing what amount I wanted to spend at all the different options available
3 de julho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Janelle,
Thank you for your wonderful review!
We're so pleased to hear that you enjoyed receiving a Prezzee card and found the flexibility of choosing how much to spend across a variety of brands valuable. Giving recipients the freedom to select the retailers that best suit their needs is exactly what we aim to provide.
Thank you for taking the time to share your experience, and we hope you continue to enjoy using Prezzee in the future!
Rita Baking was very quick and on to…
Rita Baking was very quick and on to the job straight away. She resolved the problem very fast
21 de julho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Alexia,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
This company is an absolute SCAM.
This company is an absolute SCAM.
I would strongly caution anyone considering using Prezzee NZ. The branding is very similar to the legitimate Prezzy Card company, which can make it easy to assume they're the same service, luring people into their scam.
My experience was extremely dissapointing. I was gifted a Prezzee gift card and initially had difficulty accessing and redeeming it. When I first checked the card details, there was no expiry date shown. To make sure I didn't lose it, I checked back periodically over the following years, and each time it still appeared to have no expiry.
Then, without any notification, an expiry date had been added. By the time I discovered it, the card had expired just three days earlier, and the balance was no longer available.
Whether this was a system change or an oversight, it left me out of pocket and with a gift that couldn't be used. The lack of transparency around the expiry date and the difficulty accessing the gift card made for a very frustrating experience.
Another major downside is that you're effectively exchanging cash for a gift card that can only be redeemed with a relatively limited selection of participating brands. Unlike a prepaid card that can be used almost anywhere, you're locked into spending your money only with the limited retailers that Prezzee supports, making the gift far less flexible than it initially appears.
Do NOT buy a Prezzee NZ. If you're buying a gift card, purchase a legitimate Prezzy card or a gif card directly from the retailer.
14 de julho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Jade,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3576656 for further assistance.
Thanks for helping us improve.
Great work
Had fast communication, was easy and resolved the issue quickly. Thanks again.
14 de julho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
My Experience
My daughter gifted me $100 as a birthday gift.
I could not bring up this voucher on my phone. eventually nearly 5 months later, my niece who is computer savvy, took 20 mins to find the voucher, and bring it nut on my phone. Another friend had the same experience, and only after taking her phone into Spark, [who couldn’t find the voucher] and then Noel Leeming, was she able to bring up the voucher. Consequently I have advised family and friends not to use prezzee card.
12 de março de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Annette, thank you for your feedback, and we’re sorry to hear about the difficulty you and your friend experienced accessing the voucher. We understand how frustrating this must have been, especially for a gift. At the moment, we’ve been unable to locate your details, so we’ve requested your information via Trustpilot. Once we receive it, one of our team members will be able to reach out and assist further.
Great service love the vouchers
11 de julho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Stacy,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Terrible
Terrible , advertises Woolworths exchange but didn’t allow it . Left with 300 dollar voucher I can’t spend for what I wanted .
They won’t refund either.
5 de julho de 2026
Opinião espontânea
John was very responsive and sorted out…
John was very responsive and sorted out my problem and changed my email address for me. He was really helpful.
9 de julho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi, Kaye! Thank you for your wonderful feedback! We're delighted to hear that John was responsive and able to quickly resolve your issue by updating your email address. We'll be sure to share your kind words with him. Thank you for choosing Prezzee, and we're glad we could help!
Resposta da Prezzee NZ
Hi, Rose. Thank you for your 5-star review! We're so pleased to hear that you had an excellent customer service experience. Your kind words mean a lot to our team, and we truly appreciate your support. Thank you for choosing Prezzee!
Was easy and Clairevyl was really patient
Was easy and Clairevyl was really helpful 👌 🙂
7 de julho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Aurora,
Thank you so much for the compliment about Clairevyl!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jessie quickly resolved my query…
Jessie quickly resolved my query excellent customer service and maintaining professional communication
6 de julho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Heather, thank you so much for your 5-star rating and kind feedback! We’re delighted to hear Jessie resolved your query quickly while providing excellent customer service and professional communication. We truly appreciate your support and will be sure to share your lovely words with her.
Helpful service, although the solution came from the merchant
I contacted Prezzee about an Uber e-gift card purchased in the wrong currency. Sheryl advised that a refund wasn't possible and recommended contacting Uber directly. After redeeming the card, my daughter contacted Uber, and they were able to convert the balance from NZD to AUD, allowing it to be used in Australia. While a refund wasn't available, I appreciated the clear advice and the issue was ultimately resolved.
3 de julho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Julia,
Thank you for sharing your experience. We're glad Sheryl was able to provide clear guidance regarding the gift card and point you in the right direction. While we understand it was disappointing that a refund wasn't possible, it's great to hear that Uber was able to assist with converting the balance from NZD to AUD so the gift card could be used in Australia.
We appreciate your understanding throughout the process and are pleased the issue was ultimately resolved for your daughter. Thank you for choosing Prezzee and for taking the time to leave your feedback.
Dont use theses shops waste my money
Dont use theses shops waste my money
1 de julho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Bernie,
We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We checked our ticketing system and unfortunately, none of your details matched. We would like to get to the bottom of this for you.
Your response is highly appreciated.
User friendly…
The prezzee card system is pretty easy to use, I purchased one through Afterpay. Although it would've been better with more options, I understand it was restricted due to Afterpay, still a happy customer though.
27 de junho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Natasha, thank you for your wonderful feedback! We’re glad to hear you found the Prezzee card system easy to use and that you’re still a happy customer. We appreciate your understanding around the Afterpay restrictions and your support.
Epic victory for me
3 de junho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Brlake, thanks for the awesome feedback — we love to hear it! So glad it was an epic win for you.
It is simple to use
It is simple to use, just a snap of a finger then done.
23 de junho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Kenneth,
Thank you for your review! We're delighted to hear that you found Prezzee simple and convenient to use. Making gifting quick and easy is what we strive for, and we're glad you had such a smooth experience. Thanks for choosing Prezzee! 😊
Resposta da Prezzee NZ
Hi Jessica,
Thank you for your kind feedback! We're delighted to hear that you found the experience fast and easy, and that navigating the app was simple. We appreciate you taking the time to share your experience and thank you for choosing Prezzee! 😊
Easy website
21 de junho de 2026
Opinião espontânea
Resposta da Prezzee NZ
Hi Sheryl, thank you for your feedback! We're happy to hear that you find our website easy to use. If you have any suggestions or need assistance, feel free to reach out!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.