While an error was made sending the wrong part out initially, it was remedied by Michael and a replacement part despatched. The only annoyance was that I had to pay the postage to return the wrong par... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My caravan toilet decided to malfunction - very inconvenient! This meant replacement items needed rather urgently. I ordered the kit of parts (new cassette unit) and they arrived the next day. In minu... Ver mais
A empresa respondeu
Amazing service from yourselves and a superfast delivery of my second item. It’s just a shame that you trust in DPD to do your deliveries. as I still have an ongoing dispute with DPD that you are k... Ver mais
A empresa respondeu
Prima leasure did a good job of communicating. When their supplier had delays. Prima leasure have a huge selection of parts, which will sometimes lead to supplier issues. I think they did a grea... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Informações de contacto
Bristol, Reino Unido
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Excelente
8 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da PRIMA Leisure
Hi Simon,
We appreciate you sharing your positive experience. We are happy to hear you found our service fast, efficient, and easy to use.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Dave,
Thank you for your lovely feedback! We're so pleased you received excellent service. We really appreciate your support.
Kindest regards
PRIMA Leisure Customer Service Team
Tried to order part though caravan club…
Tried to order part though caravan club with 10% off but unable too.
Very disappointed that prima didnt acknowledge this when I rang up to discuss. So had to pay full price and postage through Prima
9 de junho de 2026
Resposta da PRIMA Leisure
Hi Jane,
We are sorry to hear about your difficulty applying the discount and the subsequent disappointment.
One of our team did discuss this with you over the phone, and then also followed up via email. We are only able to apply Caravan and Motorhome Club discounts on parts that are available through their website. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Cost and product great however postage…
Cost and product great however postage not so good
9 de junho de 2026
Resposta da PRIMA Leisure
We're glad you liked the product and cost. We regret the postage issue. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Excellent service
9 de junho de 2026
Resposta da PRIMA Leisure
Hi Gordon,
Thank you for your review! We're delighted to hear you experienced excellent service.
Kindest regards
PRIMA Leisure Customer Service Team
After a short delay due to my order…
After a short delay due to my order being lost in transit prima very quickly rectified the problem in short order
2 de junho de 2026
Resposta da PRIMA Leisure
Hi Nigel,
We're so glad we could quickly resolve the transit issue for you. Your satisfaction is very important to us, and we appreciate your understanding.
Kindest regards
PRIMA Leisure Customer Service Team
First class service
2 de junho de 2026
Resposta da PRIMA Leisure
Hi Barry,
Thank you for your great review! We're pleased you experienced great service and appreciate your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
I needed a part for my Bailey Unicorn V…
I needed a part for my Bailey Unicorn V Cadiz really quickly and Prime Leisure pulled out all the stops and the part was delivered the next day. Thank you.
2 de junho de 2026
Resposta da PRIMA Leisure
Hi David,
We're so glad we could help you get the part for your Unicorn Cadiz so quickly. We appreciate your kind words and positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Great help from customer service in…
Great help from customer service in finding the parts I needed. Ordered and delivered in good time, excellent.
9 de junho de 2026
Resposta da PRIMA Leisure
Hi Humphris,
We're so pleased our customer service team could assist you in finding the parts you needed. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Got the right part for my caravan
9 de junho de 2026
Resposta da PRIMA Leisure
Hi Andrew,
We're glad to hear you received the correct part for your caravan. Thank you for your feedback!
Kindest regards
PRIMA Leisure Customer Service Team
The piece I ordered was in stock at a…
The piece I ordered was in stock at a great price.
9 de junho de 2026
Resposta da PRIMA Leisure
Hi Mark,
We're happy to hear you found the piece you needed at a great price. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Easy to get all parts you need at a…
Easy to get all parts you need at a good price
2 de junho de 2026
Resposta da PRIMA Leisure
Hi Graham,
We appreciate your positive feedback! We are so pleased you found the parts you needed at a good price.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Martin ,
We appreciate your positive feedback! We are pleased you were happy with our service.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Phil,
Thank you for the lovely review! We're glad you’re happy with the products and quick delivery.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Rowland,
We appreciate your positive feedback on our product and service. We are glad you were happy.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Robert,
We appreciate your positive feedback! We are so pleased you were happy with our fast delivery and good price.
Kindest regards
PRIMA Leisure Customer Service Team
Delivery was really quick and the price…
Delivery was really quick and the price was reasonable.
9 de junho de 2026
Resposta da PRIMA Leisure
Hi Ian,
We appreciate your positive feedback! We're glad the delivery was quick and the price was reasonable.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Thomas,
We appreciate your feedback. We're glad you received good value and fast delivery.
Kindest regards
PRIMA Leisure Customer Service Team
Very expensive and took a long time to…
Very expensive and took a long time to come
8 de junho de 2026
Resposta da PRIMA Leisure
Hi Ian,
We appreciate your feedback regarding the cost and delivery time. We are reviewing our processes.
Kindest regards
PRIMA Leisure Customer Service Team
All good thanks
8 de junho de 2026
Resposta da PRIMA Leisure
Hi Andy,
Thank you for your kind review! We're delighted to hear everything was good and truly appreciate your support.
Kindest regards
PRIMA Leisure Customer Service Team
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