My caravan toilet decided to malfunction - very inconvenient! This meant replacement items needed rather urgently. I ordered the kit of parts (new cassette unit) and they arrived the next day. In minu... Ver mais
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Amazing service from yourselves and a superfast delivery of my second item. It’s just a shame that you trust in DPD to do your deliveries. as I still have an ongoing dispute with DPD that you are k... Ver mais
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Prima leasure did a good job of communicating. When their supplier had delays. Prima leasure have a huge selection of parts, which will sometimes lead to supplier issues. I think they did a grea... Ver mais
A empresa respondeu
The website is easy to navigate, but if you can’t find the item you want PRIMA respond quickly to email enquiries and are very helpful. Delivery is swift and items are packaged very safely. I have use... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Informações de contacto
Bristol, Reino Unido
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Excelente
8 mil opiniões
Pede aos clientes que escrevam opiniões
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The extra worktop £159 delivered
The extra worktop £159 delivered. was fine however to install it the instructions asked to follow coloured lines green, red, blue lines however the photocopy piece of paper they send was in black and white. Absolutely ridiculous. I’ve now enquired about some stickers to cover the wrong drill holes. They are £1.99 but £3.49 to deliver. You’d think they would send them FOC Prima leisure is sooo expensive. Look on the Internet you can buy things for your caravan much cheaper. I’m not impressed I wouldn't buy from them again.
16 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We appreciate you sharing your experience with us. We are truly sorry to hear about the difficulties you encountered with the installation instructions and the additional cost for the stickers.
This has been passed on to the relevant to prevent similar issues with our instructions and to look into delivery charges for small items. Your feedback is invaluable as we strive to improve.
Kindest regards
PRIMA Leisure Customer Service Team
The delivery took ages to arrive plus…
The delivery took ages to arrive plus no one responded to my emails, chasing the delivery.
Very poor customer service.
16 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We sincerely apologise for the delayed delivery of your order.
According to our records, our team responded to your email sent 09/06 on the same day and advised of the estimated dispatch date.
Kindest regards
PRIMA Leisure Customer Service Team
Great product and excellent service.
8 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We appreciate your positive feedback. We're glad you enjoyed our product and service!
Kindest regards
PRIMA Leisure Customer Service Team
It all arrived as stated but was unable…
It all arrived as stated but was unable to add a couple of small items. Apart from this it was easy to purchase.
15 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We appreciate your feedback. We're sorry you couldn't add all items. We are always working to improve our purchasing process, so thank you again!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Thank you for letting us know of your recent experience,
We appreciate your positive feedback! We are so glad you are happy with the product and its timely arrival.
Kindest regards
PRIMA Leisure Customer Service Team
Ordered and paid for speedy delivery
Ordered and paid for speedy delivery. Took five days for the company to dispatch the goods.
15 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We appreciate your feedback regarding the delivery delay. As per the notice on our website, our stock take took place the same week the order was placed so there was going to be some delays.
We apologise you were not satisfied with the outcome.
Kindest regards
PRIMA Leisure Customer Service Team
Always good quality goods
8 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We're glad you enjoyed your experience! We really do appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
I have previously posted a review about…
I have previously posted a review about this company but felt i needed to update it. I first placed an order in early May ,it never arrived, they say they sent it again the second time, it never arrived, and again the third time, still nothing. So I phoned them just to be told the item was returned to them for the third time, reason it was too long for the courier to carry so they reimbursed me. But nobody had the decency to e mail me and let me know, I've been waiting all this time and it was back in their depot. So how can anyone buy parts from them if the courier can't carry a piece of plastic 2.7 mtrs long,light as a feather and they don't do click and collect. Won't be contacting them in the future, very, very poor customer service
23 de junho de 2026
Opinião espontânea
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We sincerely thank you for sharing your updated feedback. We are truly sorry to learn of the significant difficulties you experienced with your order and the lack of communication regarding its status.
We recognize how frustrating it must have been to wait so long without knowing your item had been returned.
Our team reached out 23/06 to follow up as the parcel was refused by yourself on the delivery attempt, hence it was returned back to us. If you would like to speak to us regarding this issue, please feel free to respond to that email.
Kindest regards
PRIMA Leisure Customer Service Team
It's a easy web site to follow suits me…
It's a easy web site to follow suits me thank you
4 de junho de 2026
Resposta da PRIMA Leisure
Hi Michael,
We're so glad our website was easy to use! Thank you for your wonderful feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Always a great service cant fault them…
Always a great service cant fault them at all
5 de junho de 2026
Resposta da PRIMA Leisure
We are so pleased to hear you always receive great service. Thank you for your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
Nice carpet
Nice carpet, matches the existing habitation area one.
It would have been better if it was supplied with the fixings to attach it to the floor.
5 de junho de 2026
Resposta da PRIMA Leisure
Hi Jonathan,
We're happy to hear you like the carpet! We appreciate your feedback regarding the fixings and will consider it for future improvements.
Kindest regards
PRIMA Leisure Customer Service Team
Only issue is that the item took so…
Only issue is that the item took so long to get to me.
4 de junho de 2026
Resposta da PRIMA Leisure
Hi Jan,
We apologise for the shipping delay. We are always working to improve our delivery times. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Excellent always great on time and…
Excellent always great on time and quality of products. Have used now a few times and would recommend to anyone.
9 de junho de 2026
Resposta da PRIMA Leisure
Hi Annette,
Thank you for your wonderful review! We're so pleased to hear about your positive experiences with our timely service and product quality. We appreciate your recommendation!
Kindest regards
PRIMA Leisure Customer Service Team
Good service and good delivery service
Good service and good products for your caravan also good Delivery Service
10 de junho de 2026
Resposta da PRIMA Leisure
Hi Mark,
We're so glad to hear you're pleased with our service, products, and delivery. Thank you for your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Well this company is great find…
Well this company is great find everything you need fast delivery and great service
3 de junho de 2026
Resposta da PRIMA Leisure
Hi Cathy,
We're so happy you found everything you needed with fast delivery and great service. Thank you for your wonderful feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Stewart,
We're glad you enjoyed your experience. Thank you for your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Simon,
We appreciate you sharing your positive experience. We are happy to hear you found our service fast, efficient, and easy to use.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Dave,
Thank you for your lovely feedback! We're so pleased you received excellent service. We really appreciate your support.
Kindest regards
PRIMA Leisure Customer Service Team
Tried to order part though caravan club…
Tried to order part though caravan club with 10% off but unable too.
Very disappointed that prima didnt acknowledge this when I rang up to discuss. So had to pay full price and postage through Prima
9 de junho de 2026
Resposta da PRIMA Leisure
Hi Jane,
We are sorry to hear about your difficulty applying the discount and the subsequent disappointment.
One of our team did discuss this with you over the phone, and then also followed up via email. We are only able to apply Caravan and Motorhome Club discounts on parts that are available through their website. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Cost and product great however postage…
Cost and product great however postage not so good
9 de junho de 2026
Resposta da PRIMA Leisure
We're glad you liked the product and cost. We regret the postage issue. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
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