Bought a £210 Nocta tech fleece through this company, spent about a month waiting for shipping being told "they’re sourcing the items" Once product arrived I only received the hoodie and no bott... Ver mais
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Leia as opiniões dos outros
Item took a while to arrive, arrived with damaged packing and item was also damaged. Facilitating a return and refund took almost 2 weeks to sort out. Website states they will cover the cost of return... Ver mais
Unfortunately I was sent a pair of fake trainers by this brand. The team at PrimeStreetWear handled this professionally and efficiently and were able to resolve my problem. Thank you to the team (in p... Ver mais
A empresa respondeu
Es handelt sich nicht um Original Ware sondern um billig Ware von China. Unverschämt. Ich wollte retournieren und habe diese Adresse als retoure bekommen: Recipient: Su Xiaoli (East Gate) Postal Cod... Ver mais
Informações sobre a empresa
Escrito pela empresa
PrimeStreetwear operates as a central hub, bringing together an extensive selection of items from the global resale market under one roof, thanks to our dedicated sourcing team. This team is at the core of PSW, expertly unifying the offerings from around the world to establish us as a one-stop destination. At PSW, we go the extra mile by meticulously inspecting and authenticating each piece to ensure its authenticity and quality. This process ensures that our customers never have to compromise on style or integrity when choosing sustainable, Circular Fashion.
Informações de contacto
WC2H 9JQ , London, Reino Unido
- +44 203 307 6442
- contact@primestreetwear.com
- primestreetwear.com
2,0
Mau
133 opiniões
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As pessoas também visitaram
Problem resolved
Unfortunately I was sent a pair of fake trainers by this brand. The team at PrimeStreetWear handled this professionally and efficiently and were able to resolve my problem. Thank you to the team (in particular Emily) for taking this so seriously. I absolutely would purchase from this brand again as I know my purchase will always be secure.
5 de setembro de 2024
Opinião espontânea
Resposta da Primestreetwear
Hi Isabella! I deeply apologize that you received a wrongfully authenticated product. We prioritize our customers' satisfaction all the time and I am glad that Emily was able to resolve your concern. I hope you will give us the chance to prove ourselves again in the future.
Fake goods
Do not trust this company! Was sent fake adidas sambas in a battered box.
3 de setembro de 2024
Opinião espontânea
Resposta da Primestreetwear
Hi Michelle. I’m very sorry to hear about your concerns with the Adidas Sambas and the condition of the packaging. We want to assure you that we only sell genuine products and are committed to providing high-quality items.
Please reach out to us directly via email with your order details so we can address your concerns and resolve this issue promptly.
Thank you for bringing this to our attention, and we look forward to assisting you. We are confident in the legitimacy of our service and that we are not selling fake products.
DO NOT BUY FROM HERE!
Absolutely awful business, do not buy from here PLEASE!!!
horrendous customer service, you wont hear back from them until a week after reaching out.
if you want to cancel or refund an order good luck to you...
I'm getting PayPal involved to retrieve my money back as they refuse to assist me.
30 de agosto de 2024
Opinião espontânea
Resposta da Primestreetwear
Hi Christian. I’m very sorry to hear about your negative experience, and I apologize for any delays or difficulties you’ve encountered. We strive to provide timely and effective customer service, and it’s clear we fell short in this instance.
Please know that we take these concerns seriously and are committed to resolving them. If you haven't already, please reach out to us directly via email with your order details so we can address your concern in priority.
We appreciate your feedback and are working to improve our processes to better serve our customers at all costs.
Once again, I deeply apologize and looking forward to have your concern resolved as soon as possible.
(DROP SHIPPIG)
(DROP SHIPPIG)
i ordered the nike x study tracksuit. shipping took as long as drop shipping does....
when I unboxed the hoodie it smelled brand new like freshly sewn even tho its a ss23 piece... so definitely they do drop ship rip off the etiquette sent by the Chinese manufactures.
29 de agosto de 2024
Opinião espontânea
Resposta da Primestreetwear
Hi Fabrice. Thank you for your feedback, and we’re truly sorry to hear about your experience. We apologize for any inconvenience caused by the shipping time and the condition of the hoodie upon arrival.
Please rest assured that we are not a drop shipping company; we are a sourcing company that ensures all products are genuine and meet high standards. The issue you described is concerning to us, and we’d like to resolve it as quickly as possible.
Could you please contact us directly via email; so we can address your concerns and find a solution as soon as possible?
We appreciate your patience and look forward to hearing from you soon.
Bought air Jordan lightning 2021
Bought air Jordan lightning 2021, just had them legit checked as they seemed a little off.. Fakes! Good fakes, but Fakes none the less. Will be sending all info to trading standards.
23 de agosto de 2024
Opinião espontânea
Resposta da Primestreetwear
Hi Graham. Thank you for sharing your experience with us. We are deeply sorry to hear that you believe the Air Jordan Lightning 2021 shoes you received are not authentic. Please rest assured that we only sell genuine products.
Our customer service team has already reached out to you directly to clarify this situation, and we are currently awaiting your response so we can help resolve this matter.
We take these concerns very seriously and are committed to ensuring you have a positive experience with our store. Please get in touch with us so we can address this issue thoroughly. Thank you.
Absolutely love my Supreme sweatpants
Absolutely love my Supreme sweatpants! They’re stylish, comfortable, and well worth it.
11 de agosto de 2024
Opinião espontânea
Resposta da Primestreetwear
Thank you for your review, Christina. Glad to hear that everything is working out. Hoping to see you again on your next order.
Maroon Sambas arrived in damaged box…
Maroon Sambas arrived in damaged box and are definitely fakes.
21 de agosto de 2024
Opinião espontânea
Resposta da Primestreetwear
Hi! We do not sell fakes and we always inspect and quality check our products before shipping. Please let us get in contact at contact@primestreetwear.com to better understand about your situation.
Authenticity of Yeezys very dubious !
Hmmm - bought a pair of Yeezys from PSW came without the original box or without original tags no response from "customer services" as to why the shoes have no original box or original tags, authenticity of said shoes highly dubious also product took an eternity to arrive - if PSW will not respond to me I presume that the Yeezys are fake - therefore avoid this company !
Update - the response I received is just nonsense - no the issue is not resolved, as per my response to "customer services" I expect an original box I expect original tags - no box / no tags = FAKE goods - to tell me that the box and tags were not included because the goods are "sourced" is as stated above utter "nonsense", I am waiting on PSW's definition of the word "sourced".
21 de agosto de 2024
Opinião espontânea
Resposta da Primestreetwear
Hi Matt. Thank you for your feedback with us. I deeply apologize for the frustration this has caused you. We have taken your feedback for us to better improve our services moving forward. I believe our Customer Support has attended to your email. I hope we can solve this thing out.
Would not ever use this company again I…
Would not ever use this company again I ordered some dunks in a UK 6 received a UK 4 emailed them straight away and they said if I sent them back they would refund me. Sent them back recorded delivery and I have be emailing with barely any response and still waiting for my refund after 5 weeks since I sent them back. One of the worse company’s I have ordered from.
6 de julho de 2024
Opinião espontânea
Resposta da Primestreetwear
Hi Rebecca, Thank you for sharing your feedback with us. I sincerely apologize for the troubles that this has caused you. Rest assured that we are doing our best to resolve that matter. I believe that our Customer Support has responded to your email already. Once again I deeply apologize for any inconvenience this has caused you.
If I could give a lower score than 1…
If I could give a lower score than 1 star then I would have.
The order took several days of processing which they say on their website is because of quality assurance. If that were true, then I would have no problem with that. However, when my order finally arrived it was not only completely the wrong product but also the wrong colors.
Not to mention that it arrived in a heavily damaged PSW box. If you don't sell fakes then why don't you send products in their original packaging?
On top of all of that, I have to pay for the shipping to return the package!?! Now, I understand (and even agree with) their policy that customers pay for returns but why should I pay for their mistakes? Completely absurd...
Anyway, if you order from them after reading all of the negative reviews here (and there are lots) then you can't say that you weren't warned.
9 de agosto de 2024
Opinião espontânea
Resposta da Primestreetwear
Thank you for sharing your feedback with us. As we explained that we are sourcing the products and they don't usually come with the box. With regards to the damaged PSW box; please do note that we have shipped all the products in its best condition and once it has been shipped it is already beyond our control. We will be taking your concern that you've raised to us to continue improving our services. We sincerely apologize for any inconvenience and frustration you have experienced. We genuinely hope to have the opportunity to serve you better in the future.
Bought a pair of Adidas Gazelle…
Bought a pair of Adidas Gazelle collegiate green & pink trainers
Arrived in a broken PSW box not an Adidas box colour & material is wrong
I believe them to be fake
16 de julho de 2024
Opinião espontânea
Resposta da Primestreetwear
Hi Patricia. We are so sorry to hear that you believe we are selling fake products; we assure you that what we send to our customers are not fake products.
If you ever receive a defective product or have any doubts about the authenticity of the product, we ask all our customers to contact us immediately. We will resolve the issue right away.
do not buy. it's a scam.
all the positive reviews seems to be bot comments from primestreetwear to lure potentially new dubious customers into a false sense of security to scam them.
either that or some customers unfortunately didn't notice that their products aren't authentic...
please avoid this company at all costs unless you want a fake product shipped from thailand at a extortionate price; no wonder the shipping is over £15...
8 de agosto de 2024
Opinião espontânea
Resposta da Primestreetwear
Hello, after reviewing our records, it appears that we have no record of any purchases from you. Therefore, we are puzzled by your claims that we are a scam site that pretends to be legit. We are confident in the legitimacy of our service and would welcome an opportunity to show this to you. The positive feedback from our satisfied customers serves as a testament to the quality of the orders they have received.
Top-notch customer service, answered all questions
Customer service is top-notch, answered all my questions
25 de julho de 2024
Resposta da Primestreetwear
Thank you for your review, Brandon. Glad we were able to clear things out.
Baskets Nike authentiques, très satisfait
L'authenticité de mes baskets Nike est évidente, vraiment satisfait
25 de julho de 2024
Resposta da Primestreetwear
Thank you for your review, Joe. Hope to see you again as a customer here at PSW.
Good customer support & service
Good customer support & service. Emily was great to deal with.
2 de agosto de 2024
Opinião espontânea
Resposta da Primestreetwear
Thank you for your review Michael.
Scummy behaviour
The Emily bot is designed to keep you at bay for the 48 hour refund window to close. They will ship you the item in poor conditions and then tell you it’s the carriers fault. I’d suggest reading the rest of these reviews these people are scummy and use loopholes to shark/scam customers. The shoes don’t come in the original box, just a bit bigger then the shoes which gets both destroyed. This site is blacklistes from many sneaker trading/platforms as well.
1 de agosto de 2024
Opinião espontânea
Resposta da Primestreetwear
Thank you for sharing your feedback with us. We will be taking immediate action to address the concerns you've raised to continue improving our services. We sincerely apologize for any inconvenience and frustration you have experienced. We also apologize if you felt that our customer service did not meet your expectations. Emily, our support representative, is committed to providing timely and helpful assistance to all our customers.
We genuinely hope to have the opportunity to serve you better in the future.
Good customer service and good support…
Good customer service and good support team to assist any queries
1 de agosto de 2024
Opinião espontânea
Resposta da Primestreetwear
Thank you for your review Ethan. Glad that our support team was able to help you with your queries.
A bunch of con artists
A bunch of con artists - do NOT use this company. Took an order and payment, cancelled the order, and are now claiming they can’t issue a refund and to contact bank. Disgraceful. DO NOT USE.
31 de julho de 2024
Opinião espontânea
Resposta da Primestreetwear
Hello D J, we really appreciate the feedback you gave. I believe Emily has updated you about your order. Thank you.
My Nike pants arrived on time and in…
My Nike pants arrived on time and in great shape
19 de julho de 2024
Opinião espontânea
Resposta da Primestreetwear
Thank you for your review Janice. See you on your next purchase.
Appalling service
I ordered a pair of Adidas sneakers but was sent the wrong size. I contacted them the day the shoes arrived and for 10 days now I have been phoning, emailing and getting absolutely nowhere. I get emails back from Emily but absolutely no information about what to do to resolve things. No address for returns, no indication as to whether there is a pair available in the correct size, no information about how to return them for a refund if the correct size isn't available. I was told today when I called for the umpteenth time that my message would be passed on to David Ishag who apparently owns the company and according to Companies House he is the sole director. Well, he needs to up his game. I am not impressed and I will be making a formal complaint to Trading Standards if I do not get a satisfactory reply in the next 48 hours.
And now I have had a completely useless reply to this post - Emily has not been in touch for a week and I have not had any information about how to return these shoes. I have given details to Trading Standards and I hope they take the necessary action to prevent you from defrauding other customers.
25 de julho de 2024
Opinião espontânea
Resposta da Primestreetwear
Hi Lizzles, we really appreciate the feedback you gave. I believe Emily has responded to your email and kept you updated on your concern. Thank you.
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