Primestreetwear Opiniões 

133
TrustScore: 2 em 5

2,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Bought a £210 Nocta tech fleece through this company, spent about a month waiting for shipping being told "they’re sourcing the items" Once product arrived I only received the hoodie and no bott... Ver mais

Classificada 2 em 5 estrelas

Item took a while to arrive, arrived with damaged packing and item was also damaged. Facilitating a return and refund took almost 2 weeks to sort out. Website states they will cover the cost of return... Ver mais

Classificada 5 em 5 estrelas

Unfortunately I was sent a pair of fake trainers by this brand. The team at PrimeStreetWear handled this professionally and efficiently and were able to resolve my problem. Thank you to the team (in p... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Es handelt sich nicht um Original Ware sondern um billig Ware von China. Unverschämt. Ich wollte retournieren und habe diese Adresse als retoure bekommen: Recipient: Su Xiaoli (East Gate) Postal Cod... Ver mais

Informações sobre a empresa

  1. Loja de roupa urbana

Escrito pela empresa

PrimeStreetwear operates as a central hub, bringing together an extensive selection of items from the global resale market under one roof, thanks to our dedicated sourcing team. This team is at the core of PSW, expertly unifying the offerings from around the world to establish us as a one-stop destination. At PSW, we go the extra mile by meticulously inspecting and authenticating each piece to ensure its authenticity and quality. This process ensures that our customers never have to compromise on style or integrity when choosing sustainable, Circular Fashion.


Informações de contacto

2,0

Mau

TrustScore: 2 em 5

133 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,0

Todas as opiniões

(133)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Absolute scam…!! Stay away

Absolute scam…!!

These are fakes… (admittedly they are half decent fakes) I can’t believe I paid over the odds for my fluffy dice Stussy tee. Should have listened to my instincts sizing was completely off. XL was more like a M and the dead give away was the tag was just stuck under the collar rather than stitched into the seam

Worst part is when I’ve emailed them they do communicate quite well, until you ask for a refund. It’s now been over a week with zero correspondence

8 de julho de 2024
Opinião espontânea
logótipo da Primestreetwear

Resposta da Primestreetwear

Hi Steven, we really appreciate the feedback you gave. I believe Emily has responded to your email and kept you updated on your concern. Thank you.

Classificada 5 em 5 estrelas

Excellent

Emily was very helpful with my questions and the returns system was straightforward. Emily also helped source a new item for me

12 de julho de 2024
Opinião espontânea
logótipo da Primestreetwear

Resposta da Primestreetwear

Thank you for your review LR. Customer satisfaction is always our top priority. See you on your next order.

Classificada 1 em 5 estrelas

You are an absolute disgrace and hope…

You are an absolute disgrace and hope you rot in hell. My son is disappointed and I am heartbroken for him. Mark my words karma will come back and dish you what you deserve. £500 spent plus delivery cost and shipping protection. Asked for refund only to be told I can’t have it because items have been allegedly shipped. 🤬🤬🤬🤬🤬🤬🤬🤬👊🏾

Emily finally replied yes and your trainers came in plastic bags not the box. Counterfeit i suspect, never mind I’ll be reporting this to PayPal 😉

4 de julho de 2024
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logótipo da Primestreetwear

Resposta da Primestreetwear

Hi Glenn, we really appreciate the feedback you gave. I believe Emily has responded to your emails and kept you updated on your orders. Thank you.

Classificada 1 em 5 estrelas

This company is clearly a scam site…

This company is clearly a scam site pretending to be legit. All items ship from China and are fake. The 5 star reviews are all fake too. It's a disgrace.

This site should be investigated and seized.

10 de julho de 2024
Opinião espontânea
logótipo da Primestreetwear

Resposta da Primestreetwear

Hello Ed, after reviewing our records, it appears that we have no record of any purchases from you. Therefore, we are puzzled by your claims that we are a scam site that pretends to be legit. We are confident in the legitimacy of our service and would welcome an opportunity to show this to you. The positive feedback from our satisfied customers serves as a testament to the quality of the orders they have received.

Classificada 2 em 5 estrelas

Total scam

Update: so the products (Nike Stussy tracksuit) turned up yesterday without being signed for 22 days after buying them and they’ve come directly from China. I’m not sure how the authenticity process works from China and I’m very dubious that the products aren’t counterfeit as they seem well made but with with Chinese writing on the tags and in the clothing labels.

After I wrote my review below, I did finally get two calls from a withheld number from their customer service team with a follow up email telling me that my items had been shipped but were unfortunately delayed by the shipping company which apparently wasn’t their fault.

I’ll be contacting them directly now to find out more about the authentication process and who’s actually doing it before deciding if this is just a new company struggling with logistics and supply chain issues or there’s more to this.

Ordered my Nike Stussy fleece on 16/06. Still not arrived after chasing via phone and email. Called them and sounded like I was speaking to some one in their lounge and they didn’t even ask for my order number until I volunteered it, after giving her all of my contact details and order details she said no one was available to speak to me and that they’d call me back to update but she couldn’t say when they would be…. All these 5 star reviews are fake too, who would mention a customer service agents name in every order?! Why would they need to speak to one for every 5 star review? I’ve read other reviews that say even if the goods arrive that they are fake anyway and really poor quality.

I now have my credit company looking into this payment so hopefully they’ll not get any money out of me but my poor son misses out on his main birthday presents. Shame on you Prime street, how do you all sleep at night doing this to people??

4 de julho de 2024
logótipo da Primestreetwear

Resposta da Primestreetwear

Hi Sarah. I will go ahead and check on your order.

Classificada 1 em 5 estrelas

SCAM

Paid £275 for a trapstar coat after a week got an email saying stripe have stopped working with them and will refund my order they cannot give any info on the refund as it will be handled by stripe separately but I can re order again via PayPal! total scam AVOID!

4 de julho de 2024
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logótipo da Primestreetwear

Resposta da Primestreetwear

Hi Tina, we really appreciate the feedback you gave. I believe we have responded to your email explaining this matter. We apologize that this has happened.

Classificada 5 em 5 estrelas

had to return a pair due to size…

had to return a pair due to size issues, and their refund process was super easy

12 de junho de 2024
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logótipo da Primestreetwear

Resposta da Primestreetwear

Thank you Joshua for your review. Hope your next order is the perfect fit for you.

Classificada 1 em 5 estrelas

Do not use this company

Do not use this company. I placed an order for some trainers on 15th June it's now 28th Jun and apparently they haven't even finished their quality checking. The order hasn't moved but the money was taken. You're promised a callback you never get just another fob off email. Completely ruined that I needed these for an event. Customer service provide the same excuse and a measly email is sent after calling them three days.

Ridiculous wish I had never used this site looks more like a scam you can have items from abroad arrive quicker than their apparent quality checking process. Where it still hasn't even been shipped and the order status is still as ordered. You have been warned. Unless you want an.order that will never arrive! I still don't even have an order I paid for over two weeks ago besides another generated email. This site just seems fraudulent and their apparent timescales are not even correct. Save your money and go elsewhere guys.

15 de junho de 2024
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logótipo da Primestreetwear

Resposta da Primestreetwear

Hi Humera we really appreciate the feedback you gave. Our call was insightful in discovering new ways we can improve our Customer Service. In Regards to the Speed of the whole process from now on it will be a lot faster as our sourcing team is adapting to the new additions of Sneakers to the website. I have now refunded and cancelled your Order so you don't feel trapped with our company but we would be delighted if we could serve you again in the future and give you the great experience I know we can offer you.

Classificada 3 em 5 estrelas

need to return or replace with real one

Hello my name's mofi and my mom bought a trapstar windbreaker it didnt really come in time but it did and the customor service is pretty good but the windbreaker is fake and i want to replace it with the real one please ive ripped off the label and stuff so idk if i can still return it

20 de junho de 2024
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logótipo da Primestreetwear

Resposta da Primestreetwear

Hi Mofi, at PrimeStreetwear we Check all items before shipping them out. However if you feel the item you received is not genuine we always ask our customers to quickly contact us so we can get it replaced or get you a refund. However if you ripped off the label it might be complicated to check the state of the Jacket. Please contact us at Contact@primestreetwear.com so we can best assist you.

Classificada 1 em 5 estrelas

This is a scam watch out

This is a scam watch out

11 de junho de 2024
Opinião espontânea
logótipo da Primestreetwear

Resposta da Primestreetwear

Hello Krivan, we don't have any purchases from you on record so I don't see how you could think we are a Scam. I hope perhaps we can show you that our service is genuine and as you can see our customers are very happy with it.

Classificada 5 em 5 estrelas

great experience

perfect item along with great customer service

3 de junho de 2024
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logótipo da Primestreetwear

Resposta da Primestreetwear

Hi Ben thanks for leaving us a Review. It was a pleasure accompanying you through the process of receiving your Order and we are thrilled to hear you love the Corteiz Shorts you received.

Classificada 5 em 5 estrelas

Brought multiple times

Brought multiple times
Had a problem recently and spoke with them
Emily was super helpful and sorted my issues quickly

30 de maio de 2024
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Resposta da Primestreetwear

Thank you John. We highly appreciate you as a Loyal customer and thank you for mentioning me (this is Emily). Indeed we made a mistake on one of John's most recent orders but promptly made arrangements to correct the mistake. We look forward to improving the buying experience and the extent of the services we offer.

Classificada 1 em 5 estrelas

SCAM WEBSITE

SCAM WEBSITE. Total rip off. Ordered stussy hoodie as a present. No delivery. Emailed them on several occasions, initially to follow up on the delivery then to get money back. Ignored every shingle e will

9 de dezembro de 2023
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Resposta da Primestreetwear

Hi Joseph, we always answer our emails and if you have contacted us recently on contact@primestreetwear.com it's impossible you didn't get a response. Please if you have not received your hoodie send us an email immediately so we can sort this out and get you a refund or get you your hoodie.

Classificada 1 em 5 estrelas

Bought a ACG Sherpa Fleece and is fake

Bought a ACG Sherpa Fleece and is fake. Would not recommend at all.

30 de dezembro de 2023
Opinião espontânea
logótipo da Primestreetwear

Resposta da Primestreetwear

Hi George,
We are truly sorry that you received a wrongfully authenticated ACG Sherpa Hoodie. If you ever receive a defective product or have any doubts about the authenticity of the product, we ask all our customers to contact us immediately. We will resolve the issue and send a replacement promptly.

Classificada 5 em 5 estrelas

Amazing customer service!

I ordered from the website and at first I was worried because my order didn’t arrive, however customer service were very kind and helpful along the process to confirming my order will be arriving and that items need to be sourced before they are shipped. My order arrived in perfect condition and I highly recommend ordering from them!

10 de abril de 2024
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logótipo da Primestreetwear

Resposta da Primestreetwear

Thank you for your Kind words Anit, it was a pleasure answering your questions through the journey. We hope to see you again in the future as we improve our Speed and expand on the products we able to source and Check.

Classificada 1 em 5 estrelas

Delivery took forever but customer…

Delivery took forever but customer service was very helpful. Can’t work out if the clothes are fake or not. Thought the labels inside looked a bit suspicious. Having brought Stussy originals before I am pretty sure that Stussy have a shiny holographic label inside. This t shirt however from Prime did not! Thinking I may of just been royally ripped off!!!

10 de abril de 2024
Opinião espontânea
logótipo da Primestreetwear

Resposta da Primestreetwear

HI Jo, if you suspect that you received a defective product it is very important that you contact us at contact@primestreetwear.com so that we can take it back for inspection and give you a refund or replace it. As for the holographic label inside, this is not factual at all. Stussy clothing is produced in a variety of locations and do not always have the same tags. Please contact us so we can resolve this in the best way possible.

Classificada 5 em 5 estrelas

Very helpful assistant!

Very helpful assistant!

25 de março de 2024
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logótipo da Primestreetwear

Resposta da Primestreetwear

Thank you very much for your Kind Words, we always try to be informative and efficient when answering Customers

Classificada 1 em 5 estrelas

Jamais rien reçu. Jamais de réponse. 150€ perdus

Commande d'un Sweat (Stussy) passée début décembre 23. Jamais rien reçu 3 mois après. Plusieurs tentatives de relance. Aucune réponse. 150 € de perdu. Et pour du drop shipping en plus : les produits (en supposant que ce soit des "vrais") viennent directement de chine....

10 de dezembro de 2023
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logótipo da Primestreetwear

Resposta da Primestreetwear

Bonjour Yan. Nous voulons absolument corriger nos erreurs. Contactez nous sur Contact@primestreetwear.com Vous recevrez une réponse rapidement pour corriger cet erreur faite.

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