Primestreetwear Opiniões 

133
TrustScore: 2 em 5

2,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Bought a £210 Nocta tech fleece through this company, spent about a month waiting for shipping being told "they’re sourcing the items" Once product arrived I only received the hoodie and no bott... Ver mais

Classificada 2 em 5 estrelas

Item took a while to arrive, arrived with damaged packing and item was also damaged. Facilitating a return and refund took almost 2 weeks to sort out. Website states they will cover the cost of return... Ver mais

Classificada 5 em 5 estrelas

Unfortunately I was sent a pair of fake trainers by this brand. The team at PrimeStreetWear handled this professionally and efficiently and were able to resolve my problem. Thank you to the team (in p... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Es handelt sich nicht um Original Ware sondern um billig Ware von China. Unverschämt. Ich wollte retournieren und habe diese Adresse als retoure bekommen: Recipient: Su Xiaoli (East Gate) Postal Cod... Ver mais

Informações sobre a empresa

  1. Loja de roupa urbana

Escrito pela empresa

PrimeStreetwear operates as a central hub, bringing together an extensive selection of items from the global resale market under one roof, thanks to our dedicated sourcing team. This team is at the core of PSW, expertly unifying the offerings from around the world to establish us as a one-stop destination. At PSW, we go the extra mile by meticulously inspecting and authenticating each piece to ensure its authenticity and quality. This process ensures that our customers never have to compromise on style or integrity when choosing sustainable, Circular Fashion.


Informações de contacto

2,0

Mau

TrustScore: 2 em 5

133 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,0

Todas as opiniões

(133)

0 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

J’attends ma commande depuis mnt 2…

J’attends ma commande depuis mnt 2 semaines. J’essaye de la tracker mais impossible. De plus, on ne me répond pas. Je me demande si mon pull va vraiment arriver.

5 de novembro de 2023
Opinião espontânea
logótipo da Primestreetwear

Resposta da Primestreetwear

Bonjour ne vous en faite pas il arrivera, vous devriez recevoir une reponse en moins de 24h sur live chat

Classificada 2 em 5 estrelas

I ordered my cargos a week ago checked…

I ordered my cargos a week ago checked where they were havnt even been packaged yet and I don’t know if I want to see if the cargos are real and would have wasted 120 quid on them. I want a refund before they get shipped so I know I can get some real ones. When u see this can u email me so I can get a refund before they are packaged

4 de novembro de 2023
Opinião espontânea
logótipo da Primestreetwear

Resposta da Primestreetwear

Hello This is not the place to contact us. We will gladly cancel your order however you need to contact us on live chat on our website. We do not know your order number. Also we would appreciate it if you could update your review once we refund you please

Classificada 1 em 5 estrelas

still awaiting delivery!!

27 de outubro de 2023
logótipo da Primestreetwear

Resposta da Primestreetwear

According to tracking you have now received your order let us know how it is and if there is a problem we can solve it together just contact live chat.

Classificada 5 em 5 estrelas

I grabbed a Stussy Tshirt

I grabbed a Stussy Tshirt, and it's been a solid addition to my wardrobe. Seriously good quality. Also, thanks to Isabella who helped me out. They were on it when I had questions. Good stuff!

24 de outubro de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Refund

Size is completely off how do I go about getting a refund ?

1 de novembro de 2023
Opinião espontânea
logótipo da Primestreetwear

Resposta da Primestreetwear

Just contact customer support on website live chat they will give you a refund

Classificada 5 em 5 estrelas

Good service

The package took a little while to arrive, but had good communications. Product was great. We returned part of it which was smooth, and a very swift refund

25 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Shipping with some delay because of…

Shipping with some delay because of availability, but all the time in contact with the company, they always inform about the process. They really care about their customers.
Products are as expected - my girls are very happy!
I‘ll order again!

7 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Rare items for a fair price!

Prime Streetwear has a big selection of rare and hot releases that are hard to find. The shipping to Canada was also pretty quick considering it was International. Their customer service team was very helpful and were also super pleasant, professional and friendly when I reached out to them with a question. The prices are more than fair in my opinion - and you can’t beat free shipping!! Thanks for a pleasant and enjoyable purchase. Can’t wait to order again. All the best. :)

4 de outubro de 2023
Opinião espontânea
logótipo da Primestreetwear

Resposta da Primestreetwear

Thank you very much for your Review

Classificada 5 em 5 estrelas

The communication was really good

The communication was really good, every question I had got responded very fast and very clearly/detailed. Aside the delivering time (my country’s not the best for that), everything went well and I want to sincerly thanks the team for all that !

2 de outubro de 2023
Opinião espontânea
logótipo da Primestreetwear

Resposta da Primestreetwear

Thank you very much Adri

Classificada 4 em 5 estrelas

parfait

t-shirt en parfait état avec étiquette et emballage d'origine cependant il m'a été compliqué de trouver où mettre le code de suivis car il n'était pas indiqué pour quel plateforme il était destiné et je n'ai pas eu de réponses quand j'ai demandé, à part ça je suis 100% satisfait de mon achat.

2 de outubro de 2023
Classificada 1 em 5 estrelas

No Auftragszeichen oder Mitteilungen…

No Auftragszeichen oder Mitteilungen des Unternehmens
Am 5. September bestellt und immer noch keine Spur vom Artikel. Ich habe eine Sendungsverfolgungsnummer von Royal Mail erhalten und dachte, das sei echt, aber jetzt heißt es, dass kein Artikel eingegangen ist.

Ich habe das Unternehmen kontaktiert und eine Mitteilung erhalten, dass der Artikel aus China verschickt wurde, was ich seltsam fand, als das Unternehmen behauptete, den Artikel erhalten zu haben und die Echtheit des Artikels zu überprüfen.

Ich habe mich in den letzten 2 Tagen gemeldet und wurde ignoriert. Daher habe ich einen Streit mit PayPal angeregt, da es keine andere Möglichkeit gab.

Meiner Erfahrung nach empfehle ich, diese Seite nicht zu nutzen.

Der Artikel ist endlich angekommen. Totale Fälschung, 60 Pfund den Bach runter 👍 Schade, dass ich keine Fotos des Artikels anhängen kann, um alle zum Lachen zu bringen 😂

Update: Das Unternehmen hat mich wegen einer Rückerstattung kontaktiert, aber ich müsste den Artikel nach China zurückschicken, wofür die Kosten anfallen würden und außerdem 10 £ von der Rückerstattung abgezogen würden.

Ich beschloss, dies in die Hände von Paypal zu legen, dem es gelang, durch die Rücksendung des gefälschten Artikels eine vollständige Rückerstattung zu erhalten. Tip: Verwenden Sie PayPal, wenn Sie auf dieser Website bestellen, und bewahren Sie die gesamte Korrespondenz auf.

12 de setembro de 2023
Classificada 1 em 5 estrelas

4 Wochen Lieferzeit ????

4 Wochen Lieferzeit ????
Wurde nirgends vermerkt.
Bei der Bestellung hieß es 7-9 Tagen.

14 de setembro de 2023
logótipo da Primestreetwear

Resposta da Primestreetwear

Hello Angela we apologize for the delay that you experienced swiss post can sometimes be slow.

Classificada 1 em 5 estrelas

Bad quality garment

UPDATE 13/02/2024
Primestreetwear has asked for my review to be removed because it allegedly causes harm to their reputation. Basically it isn't selling low quality items shipped from China by a company that suggest to be trading from Switzerland that harms someone's reputation. I will exercise my right to keep my review on line to help people make informed choices and will not be intimidated to silence. I would like to ask Primestreetwear to provide evidence of the authenticity of the products they are selling on behalf of a reputable company like Stussy. If they can't do that maybe they can provide evidence of being an appointed agent or seller for Stussy. Garments sold as new should come with authenticity labels or a tracking number. I have kept the garment Primestreetwear tried to sell me and I am prepared to take it to a Stussy store and have it inspected for authenticity. Once again, I will not be intimidad or prevented to express my judgement on a purchase I made.
UPDATE 19/01/2024
Almost 5 months after my review, Primestreatwear is asking for more details in the hope that I do not provide any so that my review gets cancelled.
Neither I nor PayPal has ever received any explanation or been contacted with regards to my order. I was lucky enough to receive full refund for an item shipped from China, squashed in a box with a label barely stitched to the collar. I can't believe they are still trading and scamming people.

I have now finally received the item from China ( 21 days). Bad quality and no tags from Stussy. The stitching is badly made and a Stussy tag barely stitched to the inside of the collar. The item was packed in two plastic bags and crammed into a small box. If anyone has ever bought genuine and authentic clothing from Stussy, they would know that they certainly do not look or even come packed like this. Just started a claim with PayPal.

5 de setembro de 2023
logótipo da Primestreetwear

Resposta da Primestreetwear


Dear Antonio,

First and foremost, we want to extend our sincerest apologies for the disappointment and frustration you have experienced with your purchase from Primestreetwear. We understand the gravity of the situation and the impact it has had on your perception of our brand. It is never our intention to mislead or provide our customers with anything less than authentic, high-quality products.

We acknowledge your concerns regarding the authenticity and quality of the Stussy garment you received, and we take these matters very seriously. We want to assure you that we have taken significant steps to address and rectify the verification process issues that allowed substandard products to be sent to our customers. We have implemented stringent quality control measures and are diligently working to ensure that all items we offer meet the high standards expected by our customers and the brands we represent.

Regarding your request for evidence of our authenticity and authorization to sell Stussy products, we understand the importance of transparency in these matters. While we source our products with the utmost care and diligence, we must clarify that not all items we sell are directly from the brands as 'brand new' with tags. This is a part of our business model that we could have communicated more clearly, and we are taking steps to ensure our product descriptions and company policies are more transparent moving forward.

We genuinely appreciate your initiative to verify the authenticity of the product, and we support your right to express your concerns and experiences. We are committed to learning from this experience and to making continuous improvements in our service and product offerings.

In light of the difficulties you've faced, we would like to offer a gesture of goodwill and work with you to find a satisfactory resolution. Whether it's a replacement, a different item of your choice from our catalog, or another form of compensation, we are open to discussing how we can make this right for you.

Please contact us directly at your earliest convenience so we can address your concerns personally and in more detail. We are here to listen and to ensure that your experience with Primestreetwear is a positive one moving forward.

Thank you for bringing this matter to our attention, and again, we deeply apologize for any inconvenience this has caused.

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