Ein Fotoalbum hatte einen kleine Produktionsfehler. Mein Mail wurde sofort beantwortet, obwohl ich es auf Deutsch geschrieben habe! Ein neues Fotoalbum wurde mir kostenlos und sofort zugesendet. Ich... Ver mais
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Leia as opiniões dos outros
I was slightly concerned ordering from here given the negative reviews but had a great experience. Two of the books were a little damaged and I was immediately sent replacements. The overall quality... Ver mais
A empresa respondeu
Quick delivery but very disappointed with quality. I ordered their large photo album and one of the folder clip did not close properly - it is impossible to fix into place (making it impossible to tur... Ver mais
I ordered this photo album to display 8x10” pictures. I paid £53 with the stickers. Based on the product description, which states that the pages are 28 x 21 cm, I reasonably expected them to ac... Ver mais
Informações sobre a empresa
Escrito pela empresa
Designed to bring people together. Created to make moments last. Swedish Lifestyle Brand founded in 2017, selling Coffee Table Photo Albums, Board Games, Essential Tools and much more.
Informações de contacto
Birger Jarlsgatan 55, 11145, Stockholm, Suécia
- info@printworksmarket.com
- printworksmarket.com
3,2
Aceitável
65 opiniões
Respondeu a 85% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
POOR QUALITY; NO RETURNS POSSIBLE!!!
Ordered 2 chess sets, apart form the packaging they were of extremely poor quality - apart from the packaging. Similar sets can be found for a fraction of the price.
I understand things like this happen, however, upon asking to return the products, I was told this was only possible without having opened the boxes (plastic film)
Since this is a mail order company, I strongly advise against ordering from them, as a product that has been checked for quality and found inadequate by the customer cannot be returne.
16 de janeiro de 2025
Opinião espontânea
Resposta da Printworksmarket
Hi Florian! Thank you for sharing your feedback. We’re truly sorry to hear that you were disappointed with your chess sets and with our return process. We always want our customers to feel happy with their purchase, and we do our very best to support each case in the best possible way. Please reach out to us again at info@printworksmarket.com with your order details, and we’ll review your situation to see how we can assist you further.
Great experience
Great! I ordered from germany concerned about being too late for christmas.
The customers office was so nice and helpful, not pretending to know exactely when it will be there. But:
It was sent the same day I ordererd and the package needed only 4 days to arrive in this outback I live here. :)
IMPRESSING! Thank You.
17 de dezembro de 2024
Opinião espontânea
Resposta da Printworksmarket
Hi there,
Thank you so much for your wonderful feedback! We’re so glad to hear that your order arrived so quickly and that our customer service could assist you along the way. We truly appreciate your kind words!
Kindest regards,
Tora
PESSIMI
PESSIMI ! Servizio clienti orrendo! Zero disponibilità a rimeditare ai disagi causati dalle loro consegne.
Prodotto ordinato e pagato e MAI arrivato!!!! Fatti diversi reclami ma personale incompetente
17 de dezembro de 2024
Opinião espontânea
Resposta da Printworksmarket
Hi there,
Thank you for your review. We’re very sorry to hear that you’re not satisfied with your experience. We always do our best to support our customers in the best possible way, and we’d really like the chance to help make this right. Please reach out to us at info@printworksmarket.com with your order details, and we’ll do everything we can to assist you.
Kindest regards,
Tora
Echt helemaal top
Super mooie producten en hele goede kwaliteit! Binnen een week had ik mijn pakketje binnen en kreeg erg snel reactie op mijn vraag via de mail. Super tevreden en zal zeker vaker bestellen :)
28 de novembro de 2024
Opinião espontânea
Resposta da Printworksmarket
Hi there,
Thank you so much for your wonderful feedback! We’re happy to hear that you’re pleased with the quality of the products, the quick delivery, and our customer service. It truly means a lot to us.
Kindest regards,
Tora
So impressed with the design and quality
So impressed with the quality and design of the products at Printworks! So much so, I’ve ordered 7+ items for family and friends this Christmas. One item did arrive faulty (damage to the corner of the box) and Tora was very prompt and helpful with resolving this issue. I look forward to purchasing again soon!
3 de dezembro de 2024
Opinião espontânea
Resposta da Printworksmarket
Hi!
Thank you so much for your kind words and for choosing Printworks for your Christmas gifts! We’re delighted to hear that you enjoy both the quality and design of our products. We’re also happy that we could assist you quickly with the damaged item. Your support means a lot to us!
Kindest regards,
Tora
don’t trust the delivery times
Only ordered from them as they said they could deliver the photo album on time. It’s now arriving too late and the plan for my friends birthday is ruined.
Refused to send it first class to make up for it. Just said “sorry” and said they would pay for the shipping, which isn’t fixing anything. I’m truly so sad and annoyed about this.
0/10 recommendation.
23 de outubro de 2024
Opinião espontânea
Resposta da Printworksmarket
Hi there,
We're truly sorry to hear about your experience, and we understand your frustration regarding the delivery. We always strive to meet our delivery promises, and we sincerely regret that we were unable to fulfill this order in time for an important occasion. We want to assure you that your feedback is valued.
If you need any further assistance or if there’s anything else we can do to help resolve the situation, please don’t hesitate to reach out to us again at info@printworksmarket.com. We're here to support you in any way we can.
Kindest regards,
Tora
I was thoroughly impressed by the…
I was thoroughly impressed by the customer support at Printworks. Tora responded incredibly quickly and was exceptionally accommodating. Thanks to this level of service, they’ve certainly earned my loyalty.
12 de agosto de 2024
Opinião espontânea
Resposta da Printworksmarket
Hi Anna,
Thanks for your kind words! We’re glad to hear that our customer support impressed you. We appreciate your loyalty!
Kindest regards,
Oliver
Customer Support
Gorgeous products and great CS
Gorgeous products and helpful, responsive customer service too. When I received a faulty product their CS team were very helpful and quick to organise a replacement. Will definitely purchase from printworks again.
12 de julho de 2024
Opinião espontânea
Resposta da Printworksmarket
Hi Danni,
Thanks for your review - we hope you love the products!
Best regards,
Oliver
Customer Support
100% Legit (customer service instantly…
100% Legit (customer service instantly reply to my request). Thank you
18 de julho de 2024
Opinião espontânea
Resposta da Printworksmarket
Hi there,
Thanks for your kind words!
Kindest regards,
Oliver
Customer support
super good customer sales
quick response, good solution, good thinking and sustainability important
17 de junho de 2024
Opinião espontânea
Resposta da Printworksmarket
Hi Petra,
Thanks for your review, we appreciate your kind words!
Kindest regards,
Oliver
Customer support
Très bonne expérience avec Printworks
Très bonne expérience avec Printworks. J'ai eu un souci avec un livre photo, mais leur service client fonctionne parfaitement et le problème a été résolu en temps éclair. Je tiens à remercier Oliver pour son professionnalisme. Très contente de mon achat.
5 de junho de 2024
Opinião espontânea
Resposta da Printworksmarket
Hi Mariana,
Thanks for your kind words - we hope that you love the photo book!
Kindest regards,
Oliver
Customer support
Wauw
Wauw! Zo mooi!
Snelle levering zelfs naar Nederland.
Een prachtige kwaliteit en zeer netjes verpakt ! Echt een aanrader
11 de maio de 2024
Opinião espontânea
Resposta da Printworksmarket
Hi Daphne,
Thanks for your kind words - we hope you like the products!
Kindest regards,
Oliver
Customer support
5 star customer service
I love the product - it arrived faulty and when I emailed the customer service team with a picture, they agreed to send me a new one, no questions asked! They didn’t ask me to package up the faulty product too, soo considerate
11 de abril de 2024
Opinião espontânea
Resposta da Printworksmarket
Hi Alice!
Thanks so much for your kind review - we hope that you will love the product when it arrives!
Kindest regards,
Oliver
Customer Support
Fast delivery and excellent customer…
Fast delivery and excellent customer support!
10 de abril de 2024
Opinião espontânea
Resposta da Printworksmarket
Hi Rebecca! Thanks for your kind words, we really appreciate it!
Kindest regards,
Oliver
Customer support
Sjukt fina produkter som passar perfekt…
Sjukt fina produkter som passar perfekt här hemma! Bra service och snabb leverans🙌
3 de abril de 2024
Opinião espontânea
Resposta da Printworksmarket
Hej Oliver! Tusen tack för din feedback, vi uppskattar verkligen dina ord!
Riktigt fint vin-kit
Riktigt fint vin-kit! Perfekt present till en vinälskare som min bror. Supersnabb leverans också, som krävdes eftersom jag var lite sen ut med presentköp.
13 de março de 2024
Opinião espontânea
Resposta da Printworksmarket
Hej Nicke,
Tusen tack för din feedback - vi hoppas att din bror också gillade vin-kitet!
Bästa hälsningar,
Oliver
Bra service och fina produkter
27 de fevereiro de 2024
Opinião espontânea
Resposta da Printworksmarket
Hej Sara,
Vi är så glada att höra att du gillade produkterna och servicen!
Bästa hälsningar,
Oliver
Älskar Printworks produkter!
Jobbar själv som designer och är imponerad av Printworks förmåga att skapa produkter som är både vackra och funktionella. Varje objekt är en perfekt balans mellan form och funktion. Sen är deras kundtjänst snabb och vänlig också!
29 de fevereiro de 2024
Opinião espontânea
Resposta da Printworksmarket
Tusen tack för din feedback Helena!!
Best regards,
Oliver
Customer Support Team
The design is amazing and they have the…
The design is amazing and they have the perfect gifts for all occasions!!
26 de fevereiro de 2024
Opinião espontânea
Resposta da Printworksmarket
Thank you for your wonderful feedback! We're thrilled to hear that you love our designs and find our products perfect for all occasions.
Best regards,
Oliver
Customer Support Team
5/5 stjärnor!
Så nöjd med mina senaste köp ifrån Printworks! Bra kvalité och helt fantastiskt bra presenter.
25 de fevereiro de 2024
Opinião espontânea
Resposta da Printworksmarket
Hej Evelina! Tack för din fina feedback - vi är så glada att du gillar våra produkter!
Best regards,
Oliver
Customer Support Team
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