Pro-string limited Opiniões 

350
•
TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Contacted Ray by email and phone, and he responded very quickly. I was able to arrange to drop off my badminton racket on the same day, and Ray was very flexible with the pickup arrangements as well.... Ver mais

Classificada 5 em 5 estrelas

Amazing experience. A quick call, followed by an appointment in less than an hour. Perfect insight into what type of strings and tension. Very transparent communication. The work was fully completed... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Highly recommend Pro String ! Within 1 day I got my new racket + bag + restring with delivery. Fantastic speedy service with friendly team! Thank you Pro String

Classificada 5 em 5 estrelas

Found Ray online on 14th Oct night and got an instant reply. Dropped off my badminton racquet the next morning.and picked it up the same evening - super quick! He strung it exactly to my specs, and fi... Ver mais

Informações sobre a empresa

  1. Loja de artigos para desportos ao ar livre

Escrito pela empresa

PRO-STRING is a professional tennis, squash and badminton racket re-stringing service in London, UK. PRO-STRING is run by Raymond Diez, an ERSA certified racket stringing technician who is also a professional tennis coach and player. Raymond has extensive racket stringing experience and has strung for ATP and WTA tour players. This means that we can truly offer the best advice on string, tension as well as racket customisation for players of all ages and abilities. RACKET RE-STRINGING From as little as £18 where the customer drops off, picks up and supplies own string. We can also supply a wide range of different strings from natural gut to high quality polyester or find a specific string you require. We can help you find the right string for you and your game. Ask us for a specific string if you don’t see it listed. Same day (express) services also available on request. RACKET MAINTENANCE New grips , grommet changes, head-guards (all sold separately) can also be applied. RACKET CUSTOMISATION Weight adjustment and repainting RACKET SALES We can help you find the perfect racket for you and your style of play. We sell new rackets on pre-order and have in stock high quality second hand rackets which you can also demo before you buy. We also offer procurement services to try to locate difficult to find racquets or to save you time and money. ACCESSORIES Pick up new tennis balls, squash balls or shuttlecocks as well as new replacement/ base grips and overgrips from our locations. FIND US ACTON (RESIDENTIAL ADDRESS): 9 GLOUCESTER ROAD, W3 8PD Monday to Sunday 24 hours by appointment HAMMERSMITH (RESIDENTIAL ADDRESS): 134 IFFLEY ROAD, W6 0PE Monday to Friday 5.30pm - 10pm, Weekends by appointment FULHAM: CHESTER HOUSE, 3RD FLOOR, FULHAM HIGH STREET, LONDON, SW6 3JA Monday to Friday 8am - 5pm CHISWICK: DUKES MEADOWS TENNIS AND GOLF CLUB, DAN MASON DRIVE, W4 2SH Monday to Sunday 7am-9pm MAYFAIR: 2ND FLOOR, 180 PICCADILLY, ST. JAMES’S, W1J 9HF Monday to Friday 9am - 5.30pm VICTORIA: 105 VICTORIA STREET, 6TH FLOOR (LANDMARK) SW1E 6QT Monday to Friday 9am - 6pm CITY OF LONDON/ BANK: 1 ROYAL EXCHANGE, 2ND FLOOR (LANDMARK), EC3V 3DG Monday to Friday 9am - 5.15pm (5.30 on request) 384B RICHMOND ROAD, EAST TWICKENHAM, TWICKENHAM, TW1 2DY Monday to Sunday by appointment ICKENHAM: 271 SWAKELEYS RD, UB10 8DR Monday to Sunday by appointment MOBILE STRINGING: WE COME TO YOU


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

350 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(350)

51 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Tennis String

I approached Ray because i was clueless on what string to use. He recommended the Pro-String multifilament. It was the best decision! He was patient with me explaining the different strings.

Will definitely recommend him!

4 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Tennis racket restringing

Iv been using these guys for a long time; always do a very good and quick job and have drop off points all over London. Raymond and co know their stuff and have lots of strings to choose from and can help you choose the ones right for you.

15 de outubro de 2024
Opinião espontânea
logótipo da Pro-string limited

Resposta da Pro-string limited

Many thanks Alex. Glad you’ve been enjoying our service, hopefully you will do for many more years to come.

Classificada 5 em 5 estrelas

Thanks for the help and advice!

Had a racket consultation with Ray. As I wasn’t 100% sure the kind of thing I wanted, he recommended demoing a few suitable rackets. Fast forward a week, I’m now the happy owner of a diadem nova that he has expertly strung with multifilament.

Ray was very communicative throughout and super fast! A pleasure to deal with and will definitely use his services in the future.

4 de outubro de 2024
Opinião espontânea
logótipo da Pro-string limited

Resposta da Pro-string limited

Thanks so much for your review Pat, means the world to us. Very glad you went for the Diadem, best seller by far these days!

Classificada 5 em 5 estrelas

Always a great service

Always a great service, been using for few a months . Ray is always happy to talk through any questions too!

6 de outubro de 2024
Opinião espontânea
logótipo da Pro-string limited

Resposta da Pro-string limited

Thanks so much Tom! Glad you’re enjoying our stringing service.

Classificada 5 em 5 estrelas

The second time I have done business…

The second time I have done business with Pro-string Ltd and can vouch for them: excellent communication, a fast service, and a superior product. Thank you!

26 de setembro de 2024
Opinião espontânea
logótipo da Pro-string limited

Resposta da Pro-string limited

Thanks for your review Rob, absolute pleasure attending you again! Enjoy your racquet 😃

Classificada 5 em 5 estrelas

Excellent service !

I had my tennis racket restrung at Pro-String London and couldn't be more satisfied with the service. Ray provided excellent advice on choosing the right strings and tension for my playing style. Charles completed the job quickly with their same-day express service. Both were extremely friendly and knowledgeable. I’ve already played with the racket, and it feels fantastic. Highly recommend for anyone looking for quality and expertise!

11 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very speedy

Very speedy, affordable and friendly service despite the short notice. Would definitely come here again in the future!

18 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service!

Had my badminton racket restrung by Ray who did a fantastic job. Very quick express service, 10/10, would recommend!

7 de setembro de 2024
Opinião espontânea
logótipo da Pro-string limited

Resposta da Pro-string limited

Many thanks Zain, glad to hear you were happy with the service provided.

Classificada 5 em 5 estrelas

Reliable

First class service provided by Pro-string. Ray is super responsive and I am very happy with the quality of stringing service provided. Reliable and definitely recommend them if you are looking to get strings done for your Tennis racquet

26 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

A Great Job

Great service, rackets well strung and pleasant communications.

5 de setembro de 2024
Opinião espontânea
logótipo da Pro-string limited

Resposta da Pro-string limited

Thanks Bryn. Glad we could be of help.

Classificada 5 em 5 estrelas

Very kind-hearted and professional

Very kind-hearted and professional, got my strings done quickly with high quality and was able to fit my appointment in whilst looking after his children. Very respectable.

3 de setembro de 2024
Opinião espontânea
logótipo da Pro-string limited

Resposta da Pro-string limited

Thanks so much for your review. We also appreciate you too! See you again hopefully 🙏🏻

Classificada 5 em 5 estrelas

Excellent service from start to finish

Excellent service from start to finish. Great communication, amazing prices and the quality of the stringing was perfect, cannot recommend enough.

4 de setembro de 2024
Opinião espontânea
logótipo da Pro-string limited

Resposta da Pro-string limited

Thanks so much for your review Dan. Glad we could be of help.

Classificada 4 em 5 estrelas

Very prompt and friendly

Very prompt and friendly. I got an appointment on the same day, and their express service costs only £10, and they string your racket then and there on the spot!

They did a good job overall, and after playing with the racket 3 times already, there was no string movement, but that might be due to the higher tension compared to my other racket (where this was a huge issue). The new tension took a bit of getting used to, but I like it now.

They didn’t seem to account for the specific racket, however, and our discussion about the type of strings I needed felt rushed. The 55 lbs they strung my racket at is within the recommended tension by Wilson, but it sounded like that was the default tension they used for all rackets, rather than tailoring it to the frame's stiffness, and my preference and skill level.

I would come back because of how promptly the service was, but I will do some research and talk to them about my needs and preferences more.

28 de agosto de 2024
Opinião espontânea
logótipo da Pro-string limited

Resposta da Pro-string limited

Hi Boyan. Many thanks for your review. Glad you were happy with re-stringing. All strings are suitable for all racquets, it a personal preference more than anything. We had an in depth conversation over the phone with regarding what strings would be most suitable for you before your arrival of which the stringer who attended you was fully aware on what he needed to do. We can’t remember if we spoke about tensions over the phone too but we do always ask what tension is necessary for each player/ client as this is a very important part of our job. Without the tension indicated we would rarely (or never) start stringing without this piece of information. We’ll mention this to all our stringers at Pro-string to be safe but would seem odd if this wasn’t mentioned over the phone or in person. In any case thanks again.

Classificada 2 em 5 estrelas

Professionally re strung racket runined by unprofessional customer contact

First time using Pro-string. The job was done on time and to a high standard. The issues started when collecting the racket.

Dropping off the racket, I filled in my details and Charles filled in the rest of the form. I wanted my racket restrung and a damper added - which is what I said. Collecting the racket I was slightly confused as my over grip had been changed. I flagged this there and then, I was told not to worry and I could take it away.

The invoice came in with the charge for the grip, I emailed Ray to let him know that there was a mistake and what happened when collecting.

This is when things started to become unprofessional and rather bizarre.

Ray started whatsapping me, sending me a photo of the form asking if I had filled this in. Looking at the photo its clear that it's 2 different styles of writing. I told him again what had happened.

Ray messages me 6 times in a row without me saying anything, stating his colleague had never touched the form.

Rays sends me a mintue and half voice note (again I've not replied yet) basically saying its my error.

I replied saying it's unprofessional to be spamming me with messages and sending voice notes. To which Ray starts apologising, he does so several times.

Ray updates the invoice Sunday night. Great. Then messages me Monday morning asking if I've paid it yet. Does he expect me to pay it in the middle of the night or first thing when I wake up?

Ray has no chill, he cant accept a mistake was made by Pro-String. Not even a minor mistake worth a few pounds. Even after apologising, he still uses language like misunderstanding / miscommunication to apply it was me.

I'd also like to flag that the prices for a damper on their website are not the price they charge in person. Minor issues but yet another thing Ray tried to say was an error my side.

I paid the invoice and told Ray to get a grip, rather on topic I thought.

I'm sure Ray will reply to say I'm wrong and this didn't happen. Happy to send Ray's whatsapp messaging over and voice note if anyone wants it to prove all of this happened.

24 de agosto de 2024
Opinião espontânea
logótipo da Pro-string limited

Resposta da Pro-string limited

Dear Jordan,
We apologise on your experience with Pro-string. We take reviews very seriously as we work very hard to meet our clients expectations. We apologised a couple times as you know and have now mentioned through your review. Sorry if you were sensitive to our voice message, we will take this into account and ask our clients in the future if it’s ok to send voice messages.
I’m glad you were happy with the re-string in itself. Sorry to hear about the grip ordeal, we waved this charge which you then benefited of a new grip coincidentally (despite you circling this option). Regarding the dampener, we respected the price you saw online (£2) instead of the £2.50 option you circled on the label (you received a better dampener for no extra charge).
Here at Pro-string we are very “chill” but we won’t put up with any rudeness, bullying nor late payments (especially after already collecting you racquet, which shows very little respect to us after doing a good job).
We wish you the best of luck in your future stringing encounters.
Best regards,
Pro-string Team

Classificada 5 em 5 estrelas

Best tennis restringing ever

Best tennis restringing ever! Quick, convenient and end result was impeccable! Attention to detail was on point. Incredible pricing too! Highly recommend.

14 de agosto de 2024
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais