Contacted Ray by email and phone, and he responded very quickly. I was able to arrange to drop off my badminton racket on the same day, and Ray was very flexible with the pickup arrangements as well.... Ver mais
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Amazing experience. A quick call, followed by an appointment in less than an hour. Perfect insight into what type of strings and tension. Very transparent communication. The work was fully completed... Ver mais
A empresa respondeu
Highly recommend Pro String ! Within 1 day I got my new racket + bag + restring with delivery. Fantastic speedy service with friendly team! Thank you Pro String
Found Ray online on 14th Oct night and got an instant reply. Dropped off my badminton racquet the next morning.and picked it up the same evening - super quick! He strung it exactly to my specs, and fi... Ver mais
Informações sobre a empresa
Escrito pela empresa
PRO-STRING is a professional tennis, squash and badminton racket re-stringing service in London, UK. PRO-STRING is run by Raymond Diez, an ERSA certified racket stringing technician who is also a professional tennis coach and player. Raymond has extensive racket stringing experience and has strung for ATP and WTA tour players. This means that we can truly offer the best advice on string, tension as well as racket customisation for players of all ages and abilities. RACKET RE-STRINGING From as little as £18 where the customer drops off, picks up and supplies own string. We can also supply a wide range of different strings from natural gut to high quality polyester or find a specific string you require. We can help you find the right string for you and your game. Ask us for a specific string if you don’t see it listed. Same day (express) services also available on request. RACKET MAINTENANCE New grips , grommet changes, head-guards (all sold separately) can also be applied. RACKET CUSTOMISATION Weight adjustment and repainting RACKET SALES We can help you find the perfect racket for you and your style of play. We sell new rackets on pre-order and have in stock high quality second hand rackets which you can also demo before you buy. We also offer procurement services to try to locate difficult to find racquets or to save you time and money. ACCESSORIES Pick up new tennis balls, squash balls or shuttlecocks as well as new replacement/ base grips and overgrips from our locations. FIND US ACTON (RESIDENTIAL ADDRESS): 9 GLOUCESTER ROAD, W3 8PD Monday to Sunday 24 hours by appointment HAMMERSMITH (RESIDENTIAL ADDRESS): 134 IFFLEY ROAD, W6 0PE Monday to Friday 5.30pm - 10pm, Weekends by appointment FULHAM: CHESTER HOUSE, 3RD FLOOR, FULHAM HIGH STREET, LONDON, SW6 3JA Monday to Friday 8am - 5pm CHISWICK: DUKES MEADOWS TENNIS AND GOLF CLUB, DAN MASON DRIVE, W4 2SH Monday to Sunday 7am-9pm MAYFAIR: 2ND FLOOR, 180 PICCADILLY, ST. JAMES’S, W1J 9HF Monday to Friday 9am - 5.30pm VICTORIA: 105 VICTORIA STREET, 6TH FLOOR (LANDMARK) SW1E 6QT Monday to Friday 9am - 6pm CITY OF LONDON/ BANK: 1 ROYAL EXCHANGE, 2ND FLOOR (LANDMARK), EC3V 3DG Monday to Friday 9am - 5.15pm (5.30 on request) 384B RICHMOND ROAD, EAST TWICKENHAM, TWICKENHAM, TW1 2DY Monday to Sunday by appointment ICKENHAM: 271 SWAKELEYS RD, UB10 8DR Monday to Sunday by appointment MOBILE STRINGING: WE COME TO YOU
Informações de contacto
9 Gloucester road, W38PD, London, Reino Unido
- 07476409693
- ray@pro-string.com
- pro-string.com
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Tennis String
I approached Ray because i was clueless on what string to use. He recommended the Pro-String multifilament. It was the best decision! He was patient with me explaining the different strings.
Will definitely recommend him!
Superb service and quality
Superb service and quality. Time sensitive restringing fixed within hours. Will 100% use this service again.
Great service in no time!
Tennis racket restringing
Iv been using these guys for a long time; always do a very good and quick job and have drop off points all over London. Raymond and co know their stuff and have lots of strings to choose from and can help you choose the ones right for you.

Resposta da Pro-string limited
Thanks for the help and advice!
Had a racket consultation with Ray. As I wasn’t 100% sure the kind of thing I wanted, he recommended demoing a few suitable rackets. Fast forward a week, I’m now the happy owner of a diadem nova that he has expertly strung with multifilament.
Ray was very communicative throughout and super fast! A pleasure to deal with and will definitely use his services in the future.

Resposta da Pro-string limited
Always a great service
Always a great service, been using for few a months . Ray is always happy to talk through any questions too!

Resposta da Pro-string limited
The second time I have done business…
The second time I have done business with Pro-string Ltd and can vouch for them: excellent communication, a fast service, and a superior product. Thank you!

Resposta da Pro-string limited
Excellent service !
I had my tennis racket restrung at Pro-String London and couldn't be more satisfied with the service. Ray provided excellent advice on choosing the right strings and tension for my playing style. Charles completed the job quickly with their same-day express service. Both were extremely friendly and knowledgeable. I’ve already played with the racket, and it feels fantastic. Highly recommend for anyone looking for quality and expertise!
Very speedy
Very speedy, affordable and friendly service despite the short notice. Would definitely come here again in the future!
Amazing service!
Had my badminton racket restrung by Ray who did a fantastic job. Very quick express service, 10/10, would recommend!

Resposta da Pro-string limited
Reliable
First class service provided by Pro-string. Ray is super responsive and I am very happy with the quality of stringing service provided. Reliable and definitely recommend them if you are looking to get strings done for your Tennis racquet
A Great Job
Great service, rackets well strung and pleasant communications.

Resposta da Pro-string limited
Professional
Professional, responsive and super friendly! Will keep coming back for restringing
Very kind-hearted and professional
Very kind-hearted and professional, got my strings done quickly with high quality and was able to fit my appointment in whilst looking after his children. Very respectable.

Resposta da Pro-string limited
Excellent service from start to finish
Excellent service from start to finish. Great communication, amazing prices and the quality of the stringing was perfect, cannot recommend enough.

Resposta da Pro-string limited
Great service and extremely fast.
Great service and extremely fast.
Very prompt and friendly
Very prompt and friendly. I got an appointment on the same day, and their express service costs only £10, and they string your racket then and there on the spot!
They did a good job overall, and after playing with the racket 3 times already, there was no string movement, but that might be due to the higher tension compared to my other racket (where this was a huge issue). The new tension took a bit of getting used to, but I like it now.
They didn’t seem to account for the specific racket, however, and our discussion about the type of strings I needed felt rushed. The 55 lbs they strung my racket at is within the recommended tension by Wilson, but it sounded like that was the default tension they used for all rackets, rather than tailoring it to the frame's stiffness, and my preference and skill level.
I would come back because of how promptly the service was, but I will do some research and talk to them about my needs and preferences more.

Resposta da Pro-string limited
Professionally re strung racket runined by unprofessional customer contact
First time using Pro-string. The job was done on time and to a high standard. The issues started when collecting the racket.
Dropping off the racket, I filled in my details and Charles filled in the rest of the form. I wanted my racket restrung and a damper added - which is what I said. Collecting the racket I was slightly confused as my over grip had been changed. I flagged this there and then, I was told not to worry and I could take it away.
The invoice came in with the charge for the grip, I emailed Ray to let him know that there was a mistake and what happened when collecting.
This is when things started to become unprofessional and rather bizarre.
Ray started whatsapping me, sending me a photo of the form asking if I had filled this in. Looking at the photo its clear that it's 2 different styles of writing. I told him again what had happened.
Ray messages me 6 times in a row without me saying anything, stating his colleague had never touched the form.
Rays sends me a mintue and half voice note (again I've not replied yet) basically saying its my error.
I replied saying it's unprofessional to be spamming me with messages and sending voice notes. To which Ray starts apologising, he does so several times.
Ray updates the invoice Sunday night. Great. Then messages me Monday morning asking if I've paid it yet. Does he expect me to pay it in the middle of the night or first thing when I wake up?
Ray has no chill, he cant accept a mistake was made by Pro-String. Not even a minor mistake worth a few pounds. Even after apologising, he still uses language like misunderstanding / miscommunication to apply it was me.
I'd also like to flag that the prices for a damper on their website are not the price they charge in person. Minor issues but yet another thing Ray tried to say was an error my side.
I paid the invoice and told Ray to get a grip, rather on topic I thought.
I'm sure Ray will reply to say I'm wrong and this didn't happen. Happy to send Ray's whatsapp messaging over and voice note if anyone wants it to prove all of this happened.

Resposta da Pro-string limited
Fast, Professional, Affordable
Fast, efficient, great quality all round. Consultation about string tension / type was really helpful as well. Would definitely recommend.
Best tennis restringing ever
Best tennis restringing ever! Quick, convenient and end result was impeccable! Attention to detail was on point. Incredible pricing too! Highly recommend.
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