ProBikeKit (New Zealand) Opiniões 755

TrustScore: 4 em 5

4,2

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

It's hard to navigate the options as prices, sizes, and colors fluctuate constantly. While there are plenty of decent discounts, it's difficult to see what's actually available.

A empresa respondeu

Classificada 3 em 5 estrelas

I brought a very expensive pair of wheels , paid gst at purchase time, only to be charged again at NZ customs, simply because Probike didn’t attach a gst invoice to parcel. Over the past two weeks,the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Gr8 service with good communication. Only had trouble with the freight app not working properly but thought it would be long delivery time with covid and worker shortages. Delivery was 3 weeks but sti... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic products and great prices. Delivery is usually very fast too. They get things packaged and on their way quick smart. They stand behind their products too. Iv had a couple of minor iss... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de bicicletas
  2. Loja de acessórios para bicicletas
  3. Loja de artigos desportivos

Informação fornecida por diversas fontes externas

ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

755 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Easy navigation on website and great…

Easy navigation on website and great sale prices. Pretty harsh shipping price though. I almost didn't purchase because of that.

30 de março de 2024
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello

Thank you for leaving your review.

We love receiving feedback from our customers, and this will always be used to improve our services.

If we can assist you with anything, please don't hesitate to let us know!

Take care, and have a great day.

Kind Regards,
Kayleigh

Classificada 1 em 5 estrelas

very poor service

very poor service. see my email. You've lost me forever

14 de março de 2024
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review.

I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Classificada 3 em 5 estrelas

Range could be a bit bigger

Range could be a bit bigger, I have looked for items on your site before but range is a bit limited

23 de fevereiro de 2024
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Classificada 5 em 5 estrelas

Excellent value goods delivered before…

Excellent value goods delivered before estimated time.
Recommend.

16 de agosto de 2023
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Classificada 2 em 5 estrelas

the freight cost was 3x the cost of the…

the freight cost was 3x the cost of the goods.

23 de junho de 2023
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review.

I am sorry that you are unhappy with shipping fees. I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Classificada 1 em 5 estrelas

Didnt follow up warranty issue

Purchased Lezyne Macro Drive 1300XL/Strip Pro Light Set however rear light never worked. Tryed to contact them via warranty process however never got back to me.
....no nothing was ever resolved. I never had a reply back after sending video evidence of what was wrong..

8 de maio de 2022
Opinião espontânea
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review.

I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Thanks,

Sam

Classificada 5 em 5 estrelas

Easy to locate product on website

Easy to locate product on website. Only took moments from opening laptop to having confirmation thanking me for the order.
Fright cost also very reasonable

5 de maio de 2023
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Classificada 1 em 5 estrelas
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hi Amanda,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with the cancelation of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

Classificada 4 em 5 estrelas

quick and easy to order

quick and easy to order the postage was a bit OTT tho and being offered a disscount code that didn't work on the product was a bit strange

23 de abril de 2023
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Classificada 5 em 5 estrelas

Easy site to use

23 de abril de 2023
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Classificada 5 em 5 estrelas

Fantastic products and great prices and fast cheap delivery

Fantastic products and great prices. Delivery is usually very fast too. They get things packaged and on their way quick smart. They stand behind their products too. Iv had a couple of minor issues with products, and they have been fantastic. Responding immediately and getting a replacement product on its way ASAP, if needed.

Both me and my wife are big fans and ordering stuff all the time from PBK

14 de abril de 2023
Opinião espontânea
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Classificada 5 em 5 estrelas

Excellent service & an easy to use…

Excellent service & an easy to use website

14 de abril de 2023
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Classificada 3 em 5 estrelas

Comparable to local pricing

The pricing is good, but even after such a large discount, when you add the $30 shipping you may as well buy local.
And 14-28 day delivery, wiggle turns it around for in stock items in less than a week to NZ.

20 de março de 2023
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello Dave,

Thank you for taking the time to leave your review. We value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Kind Regards, 
Claire

Classificada 3 em 5 estrelas

Everything was good apart from the huge…

Everything was good apart from the huge expense to ship it over here hopefully the freight charge doesn’t go up otherwise it wont be worth it , no fault of probike kit tho I guess 👍

13 de março de 2023
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello Glenn,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Classificada 5 em 5 estrelas

Perfect!

Simplicity for buying on PBK is perfect👍🏼

13 de março de 2023
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Classificada 5 em 5 estrelas

Quick and easy

11 de março de 2023
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Classificada 4 em 5 estrelas

First time buying

Easy to use and also plenty of choice

3 de março de 2023
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Classificada 4 em 5 estrelas

Easy to use website and ordering…

Easy to use website and ordering information

12 de fevereiro de 2023
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Claire

Classificada 5 em 5 estrelas

Good value

Good value, easy process.

11 de fevereiro de 2023
logótipo da ProBikeKit (New Zealand)

Resposta da ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Claire

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