It's hard to navigate the options as prices, sizes, and colors fluctuate constantly. While there are plenty of decent discounts, it's difficult to see what's actually available.
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Leia as opiniões dos outros
I brought a very expensive pair of wheels , paid gst at purchase time, only to be charged again at NZ customs, simply because Probike didn’t attach a gst invoice to parcel. Over the past two weeks,the... Ver mais
A empresa respondeu
Gr8 service with good communication. Only had trouble with the freight app not working properly but thought it would be long delivery time with covid and worker shortages. Delivery was 3 weeks but sti... Ver mais
A empresa respondeu
Fantastic products and great prices. Delivery is usually very fast too. They get things packaged and on their way quick smart. They stand behind their products too. Iv had a couple of minor iss... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Informações de contacto
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, Reino Unido
- +44 161 813 1710
- probikekit.co.nz
4,2
Bom
755 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Always great service
19 de junho de 2022
Resposta da ProBikeKit (New Zealand)
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Always great prices on quality products.
16 de junho de 2022
Resposta da ProBikeKit (New Zealand)
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Tiresome wait for delivery
Updated from a 1* after a month of waiting.
After some pressure on the NZ delivery agent, the item turned up.
At least probikefit were active on responding to my initial 1* rating.
So probikefit are semi redeemed, but waiting a month isn’t what i expected.
12 de junho de 2022
Resposta da ProBikeKit (New Zealand)
Hi Chris,
Thank you for your review.
I am so sorry to hear of the issues encountered, in regards to the delivery of your order and I do appreciate the inconvenience this may be causing. I have contacted you via your account, to assist you further with this matter.
I look forward to resolving this for you.
Kind regards,
Amy
Resposta da ProBikeKit (New Zealand)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Pretty sure I’ve been scammed
Pretty sure I’ve been scammed. The order form says you won’t be charged until the order is dispatched. I’ve been charged, the order has not been dispatched. I sent a query and got back a generic reply that they’re sorry and my order has now been dispatched, but when I track my order through their tracking system it says my order has only been processed, not dispatched.
12 de junho de 2022
Resposta da ProBikeKit (New Zealand)
Hello Cheryl,
Thank you for your review.
I am so sorry to hear of the issues encountered with your recent order and I do understand the inconvenience this may have caused. I have contacted you via your account, to assist you further with this matter. Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Amy
Great range of products at good prices
PBK have a great range of products in stock at good prices, coupled with an easy shopping and checkout experience
12 de junho de 2022
Resposta da ProBikeKit (New Zealand)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Slow delivery
The order process works fine, no complaints. Your prices are a bit excessive so i am not sure how often i will buy through ProBikeKit.
The delivery time seems extremely slow, why does it take so long. 11 days and counting
10 de junho de 2022
Resposta da ProBikeKit (New Zealand)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
happy customer
quick, easy and had quality item I required and great price. Love your work PBK
8 de junho de 2022
Resposta da ProBikeKit (New Zealand)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Pannier bags
Easy to use website. Price on pannier bags very good and i like no shipping cost to nz.
7 de junho de 2022
Resposta da ProBikeKit (New Zealand)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
A quick tyre related purchase
Yeap all good. A couple of issues locating the correct category/drop down menu but all in all nice and easy.
7 de junho de 2022
Resposta da ProBikeKit (New Zealand)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Charlotte
Great easy website better prices
6 de junho de 2022
Resposta da ProBikeKit (New Zealand)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Good hassle free shopping
4 de junho de 2022
Resposta da ProBikeKit (New Zealand)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Easy site to use
Easy site to navigate. Good info on product. Good range of products and reasonable prices.
2 de junho de 2022
Resposta da ProBikeKit (New Zealand)
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Single click buying and huge range
Single click buying and no mucking around. Huge range at great prices too.
1 de junho de 2022
Resposta da ProBikeKit (New Zealand)
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Overall a very good experience online
Overall a very good experience online, however I did have trouble getting the shipping address entered correctly on the payment page, assume I missed a drop down or tick box, however it wasn't obvious.
29 de maio de 2022
Resposta da ProBikeKit (New Zealand)
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Amy
Reeled in with the free delivery But…
Reeled in with the free delivery But come to check out, there be a $30 tracking fee. Tsk Tsk.
26 de maio de 2022
Resposta da ProBikeKit (New Zealand)
Hello
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Easy shopping experience.
Online store was easy to use and the prices were reasonable.
26 de maio de 2022
Resposta da ProBikeKit (New Zealand)
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
This is my third order with ProBikeKit
This is my third order with ProBikeKit. So far the items have arrived within the specified time and have been as described.
24 de maio de 2022
Resposta da ProBikeKit (New Zealand)
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Pretty good website to use
Pretty good website to use. But not a great selection of Respro mask and filter sizes/options. I still managed to find something that will suit me, based on the experience my London-based son has had with Respro masks.
23 de maio de 2022
Resposta da ProBikeKit (New Zealand)
Hello
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Worst experience of my life buying from Probikekit
I bought some new carbon wheels for $2,600. They indicated that the price included NZ GST. But it’s a total scam, they don’t actually pay the GST and you get hit with a heft bill when the good arrive at customs. I have gone back and forth trying to get them to sort it out but they just keep telling me to pay the GST myself and they will refund it later. I just don’t trust them to do this, so no wheels, no money and no help from Probikekit. It’s funny how a buying experience can turn from excitement and anticipation into a hellish nightmare that keeps you awake at night. Thanks probikekit. I will never every do business with you again. My advice to NZ customers, pay more and buy local it’s just not worth the pain.
Amy I have been contacting your team to resolve this issue and they have failed to address the issue so dealing with your service team is not the solution it is actually the problem.
20 de maio de 2022
Resposta da ProBikeKit (New Zealand)
Hello Gertrude,
Thank you for taking the time to leave your review.
I am so sorry to hear of this matter and we do want to get this looked into and resolved efficiently, however at present I am unable to locate your account.
Can you please contact us via one of the contact options on our website, so that we can assist you further?
We look forward to getting this resolved.
Kind regards,
Amy
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