Speedy delivery and just what I needed to complete a stove project also quick refund on parts I didn’t require
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Leia as opiniões dos outros
Ordered direct from this firm rather than Amazon, better price, less than £4 tracked delivery, the anthracite vent covers arrived within 24 hrs, exce!lent communication too. They are excellent quality... Ver mais
Purchased a ceiling vent from them, I chose Satin assuming it would be a Satin White finish given that’s what the pictures show. A white vent. But no a silver vent serviced. Customer service very un... Ver mais
I purchased a black metal access panel, and this was one of the few suppliers offering a non-plastic product. The item arrived promptly via Royal Mail as corresponds exactly with the specs. Will u... Ver mais
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Customer Support Appalling
Parcel still not received since despatch 3rd December. Still no communication from Prostko Ltd !!!!!
Everything went to plan
I purchased a black metal access panel, and this was one of the few suppliers offering a non-plastic product. The item arrived promptly via Royal Mail as corresponds exactly with the specs.
Will use again.
Poor customer service
Only 1 of the two items ordered were in stock. I had paid for 24 hour postage as goods were urgently required. Very unhelpful response and would not send 1 item on its own even after requesting this twice. I did get a full refund but the delay was costly as I had to purchase elsewhere. My advice would be to think twice before using this company as clearly the customer does not come first.
Super service
My order was done quickly and efficiently and arrived on time in excellent condition thank you
Hatch door with lock
Delivery was fast, product was well made and was easy to install, does the job it was designed to do 👍
Reducer dimensions not as expected
Reducer dimensions not as expected - will sort of work with some sealant - and ducting the wrong size
Inaccurate size
Item was 5mm oversize from advertised size. 105 instead of 100mm.
Good service
The ordering process was straightforward and the delivery was prompt.
Prostko were great
Prostko were great! Their website worked perfectly, and I'm really pleased with the chimney pipe. However Evri let them down. They delayed the delivery by several days, why I don't know but it was at the collection end.
Should be called prostJOKE
Should be called prostJOKE, ordered a vent diffuser with spring clips,waited 10 days for delivery,item finally turns up without the spring clips that actually hold the item in place,that's good ,contacted customer services only to be told that the dispatch team have confirmed that my item was new,sealed and all pieces were included,hahaha ok,clown company that scam people,avoid at all costs.
Do not order from this company
Do not order from this company. Sent wrong unusable items and refuse to pay return postage.
100% DREADFUL
DREADFUL, I needed to return the item: there was no contact number as they stated. There was no way to contact them as the contact provision didn't accept any e-mail.
I wish I had read the reviews and fully agree with Paul above even tho we have never met.
Avoid this company at all cost
It's a scam
It's a scam. We got a faulty extremely poor quality product from them. They have no contact number, but they only have an email. They want us to send the faulty product at our cost and agreed to pay the refund including the postage price. Once they receive the item they will keep it and will go quiet. They are reselling the the faulty products to other customers as it look. We have reported to ebay about their fraud.
Fraudulent company
Ordered goods over a week ago. Items state that delivery is 24 hour tracked. No tracking information provided. No phone number for company. Have sent 4 emails and 3 messages on the website, with no reply. Fear I have been scammed. I will be contacting bank fraud department today to process a claim.
These companies absolutely disgust me. Avoid at all costs!
Incomplete items delivered, poor customer services after sales
Purchased three large door vents; all were supplied without fittings which they were advertised as coming with. Customer services only offered a refund '...at my expense...' to return, and as items would have been expensive to return, I suspect they were hoping that was that, which it was...
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