Product quality and prices are good. Mixed experiences with order times. Previous orders have arrived quickly with good communication. Latest order took 3 weeks to arrive after multiple unanswered e... Ver mais
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Leia as opiniões dos outros
I've been trying Hydrowhey for a while and I was pretty impressed. The taste was awesome,i have tried both vanilla and chocolate and it wasn't gritty like some other protein powders I've had in the pa... Ver mais
This is the second time I've purchased Optimum hydro whey protein. Thank you for your consistent promptness. It's very expensive in comparison to other proteins, but it's the best protein I've ever ha... Ver mais
Whilst my order took a month to be delivered they did eventually get in touch to explain . Product delivered exactly as ordered. Legit business perhaps just with a few teething issues.
Informações sobre a empresa
Escrito pela empresa
We are Australian owned and operated Fitness Supplements based in Melbourne, with a Melbourne warehouse offering price competitive Fitness Supplements. ProSupplements was established in 2020 by a group of committed sports enthusiasts cognisant of healthy and effective nutrition.
Informações de contacto
3214, North Shore, Austrália
- 1300 189 668
- accounts@prosupplement.com.au
- prosupplement.com.au
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Prompt service. Terrific product
Prompt service and delivery. The product is great. Full flavour without the gut issues.
Issue resolved
Recently after having had a payment issue I received a prompt , efficient & effective resolution accounted for by David. Pro Supplements have always supplied a quality product in a very timely manner (Melbourne to Perth in less than a week) since I started ordering from them over 3 years ago & at a great price too. Thanks again for your assistance David

Resposta da ProSupplements
1 month to process & deliver order
Order was ‘missed’ and not processed for 2 weeks. Then Item was out of stock (still listed ‘in stock’ on website) so order didn’t arrive for a month.

Resposta da ProSupplements
Excellent customer service!
Excellent customer service! Quality product delivered in perfect order extremely fast.
Good price and delivery
Terrible Customer Service and I feel I…
Terrible Customer Service and I feel I just wasted my time and money
I placed an order 10 days ago and never received a email regarding dispatched tracking order.
I have tried to contact them multiple times via email, phone and their “contact us” which states:
“We're happy to answer questions, help you with returns, or give advice in relation to products”.
“Please fill out the form below if you need assistance, and we will reply within 24 hours”.
After 7 days I still have not received any correspondence from them..
Looking at previous reviews it seems they do respond to their poor reviews. So if a response is given, Pro Supplements Australia please accept “👎🏻in advance “

Resposta da ProSupplements
Excellent Product and Top-Notch Customer Service from ProSupplements Australia!
I've purchased the Animal Pak supplement from ProSupplements Australia on multiple occasions, and I'm thoroughly impressed with both the product and the service.
The Animal Pak has been a valuable addition to my fitness routine, providing essential nutrients and vitamins that support muscle growth and recovery.
What really sets ProSupplements Australia apart, however, is their exceptional customer service. On the rare occasions when I've encountered an issue with my order, their account manager has been incredibly responsive and helpful, resolving the problem promptly and professionally.
Overall, I highly recommend ProSupplements Australia for their excellent products and outstanding customer service. I'll definitely be continuing to shop with them in the future!
Good product
12 days since I placed my order and it…
12 days since I placed my order and it still hasn’t arrived. Waiting for customer service to respond to me but….. I’d say their customer service or lack there of needs a good shake up and I won’t order from them again for this reason

Resposta da ProSupplements
Needs improvement in customer support and order status update and faster delivery
I'm changing my review from 1 star stating it's a scam site to 4 stars because after 10 days I have received my order. The problem is there no update or status check. Nor do they reply to emails. I really thought my money is gone. But after 10 days I have received my products. So yea 4 stars but they have to improve customer relation and keep them in the loop plus they take took 10 days to deliver as I had to leave the country but my kind neighbor has received the products on my behalf.
gr8 product….,,quick dispatch…..will…
gr8 product….,,quick dispatch…..will buy again
Quick and easy transaction
You have what I'm looking for and it arrived in good time. A quick and easy transaction.
I started seeing results within 2…
I started seeing results within 2 months and delivery was wuick
Shipping was efficient and reliable
Shipping was efficient and reliable. Item was very well packed and reasonably priced .
I would definitely come back and purchase again when required .
Very efficient service
Very efficient service - found the right product at a great price!
Fast delivery awesome price hassle free…
Fast delivery awesome price hassle free online shopping experience
Competitive prices
I continue to order from these guys because of their competitive prices (cost of living, etc). However, I’d love more timely communication and execution of my order.
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