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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Product quality and prices are good. Mixed experiences with order times. Previous orders have arrived quickly with good communication. Latest order took 3 weeks to arrive after multiple unanswered e... Ver mais

Classificada 5 em 5 estrelas

I've been trying Hydrowhey for a while and I was pretty impressed. The taste was awesome,i have tried both vanilla and chocolate and it wasn't gritty like some other protein powders I've had in the pa... Ver mais

Classificada 5 em 5 estrelas

This is the second time I've purchased Optimum hydro whey protein. Thank you for your consistent promptness. It's very expensive in comparison to other proteins, but it's the best protein I've ever ha... Ver mais

Classificada 4 em 5 estrelas

Whilst my order took a month to be delivered they did eventually get in touch to explain . Product delivered exactly as ordered. Legit business perhaps just with a few teething issues.

Informações sobre a empresa

  1. Loja de produtos de nutrição desportiva
  2. Loja de vitaminas e suplementos

Escrito pela empresa

We are Australian owned and operated Fitness Supplements based in Melbourne, with a Melbourne warehouse offering price competitive Fitness Supplements. ProSupplements was established in 2020 by a group of committed sports enthusiasts cognisant of healthy and effective nutrition.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

299 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Issue resolved

Recently after having had a payment issue I received a prompt , efficient & effective resolution accounted for by David. Pro Supplements have always supplied a quality product in a very timely manner (Melbourne to Perth in less than a week) since I started ordering from them over 3 years ago & at a great price too. Thanks again for your assistance David

3 de fevereiro de 2025
logótipo da ProSupplements

Resposta da ProSupplements

Hi Paul,

Apologies indeed on the oversight regarding the double payment system error, and communication for your Order on 3rd February.

The only explanation I can offer is that it was the week after Australia Day, and we were down staff during this time. 🙄

I have refunded the erroneous Order to your original Credit Card payment method. Please let us know if you have not received your refund. Please also use the code sent by email to receive 10% off your next order.

Really sorry for the delay and inconvenience.


Best Regards
David
ProSupplements

Classificada 1 em 5 estrelas

1 month to process & deliver order

Order was ‘missed’ and not processed for 2 weeks. Then Item was out of stock (still listed ‘in stock’ on website) so order didn’t arrive for a month.

5 de fevereiro de 2025
logótipo da ProSupplements

Resposta da ProSupplements

Hi Mariena,

Apologies indeed for the untimely dispatch of your order. Our regular monthly delivery from Protein Supplies Australia was delayed due circumstances outside of our control. Supplement companies are presently experiencing supply problems due to increased global demand for Milk Protein Powder, and certain products were not bagged and shipped as usual. 🙄

Please use the code sent by email to receive 10% off your next order.

Really sorry for the delay and inconvenience.


Best Regards
David
ProSupplements

Classificada 1 em 5 estrelas

Terrible Customer Service and I feel I…

Terrible Customer Service and I feel I just wasted my time and money
I placed an order 10 days ago and never received a email regarding dispatched tracking order.
I have tried to contact them multiple times via email, phone and their “contact us” which states:
“We're happy to answer questions, help you with returns, or give advice in relation to products”.
“Please fill out the form below if you need assistance, and we will reply within 24 hours”.
After 7 days I still have not received any correspondence from them..
Looking at previous reviews it seems they do respond to their poor reviews. So if a response is given, Pro Supplements Australia please accept “👎🏻in advance “

28 de janeiro de 2025
Opinião espontânea
logótipo da ProSupplements

Resposta da ProSupplements

Hi Lee,

Apologies indeed for the unsatisfactory dispatch and communication. We were down staff for a couple of weeks recently, particularly leading up to Australia Day resulting in your order being overlooked. Your order was partially sent Express Australia Post immediately when the error was discovered. The remainder will also be sent Express Australia Post when new supplies arrive, and we have added a free shaker bottle and samples. All future communication will be replied to within 24 hours. Please use the code sent by email to receive 10% off your next order.

Really sorry for the delay and inconvenience. Please let us know if your order was not successfully received in full.


Best Regards
David
ProSupplements

Classificada 5 em 5 estrelas

Excellent Product and Top-Notch Customer Service from ProSupplements Australia!

I've purchased the Animal Pak supplement from ProSupplements Australia on multiple occasions, and I'm thoroughly impressed with both the product and the service.

The Animal Pak has been a valuable addition to my fitness routine, providing essential nutrients and vitamins that support muscle growth and recovery.

What really sets ProSupplements Australia apart, however, is their exceptional customer service. On the rare occasions when I've encountered an issue with my order, their account manager has been incredibly responsive and helpful, resolving the problem promptly and professionally.

Overall, I highly recommend ProSupplements Australia for their excellent products and outstanding customer service. I'll definitely be continuing to shop with them in the future!

30 de dezembro de 2024
Classificada 1 em 5 estrelas

12 days since I placed my order and it…

12 days since I placed my order and it still hasn’t arrived. Waiting for customer service to respond to me but….. I’d say their customer service or lack there of needs a good shake up and I won’t order from them again for this reason

17 de janeiro de 2025
Opinião espontânea
logótipo da ProSupplements

Resposta da ProSupplements

Hi Steph,

Apologies indeed for the unsatisfactory response time. Our records said there was 1 item left in stock, when in fact there were none. As discussed we dispatched the alternative EVLution Nutrition, Vitamin D3+K2, 60 Capsules Express Australia Post and tracking details say it arrived to your Victorian address the following day. Please use the code sent by email to receive 10% off your next order.

Really sorry for the delay and inconvenience. Please let us know if your order was not successfully received.


Best Regards
David
ProSupplements

Classificada 4 em 5 estrelas

Needs improvement in customer support and order status update and faster delivery

I'm changing my review from 1 star stating it's a scam site to 4 stars because after 10 days I have received my order. The problem is there no update or status check. Nor do they reply to emails. I really thought my money is gone. But after 10 days I have received my products. So yea 4 stars but they have to improve customer relation and keep them in the loop plus they take took 10 days to deliver as I had to leave the country but my kind neighbor has received the products on my behalf.

16 de dezembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Competitive prices

I continue to order from these guys because of their competitive prices (cost of living, etc). However, I’d love more timely communication and execution of my order.

18 de outubro de 2024

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