The tech arrived within one day of the request, he was courteous and efficient and solved the overheating problem easily, but said the noise would remain. I don't however approve of the firm puls ask... Ver mais
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Leia as opiniões dos outros
Puls is a decent service overall, but charge high subscription rates for their "service" even if you have no issues. Further, if you cancel, they don't just cancel your service, you are charged an un... Ver mais
A empresa respondeu
For several reason: 1. The technician, Paul was fantastic! Very knowledgeable and very friendly. 2. I loved that you set an appointment time that you kept. 3. The communication in process has been... Ver mais
A empresa respondeu
The Job was not made correctly the first time. However, the technician came back the next day and get everything right. He apologize for the inconvenience which was very nice of him. I appreciated tha... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Informações de contacto
Estados Unidos da América
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Bom
7 mil opiniões
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Respondeu a 100% das suas opiniões negativas
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Efficient service
The tech arrived within one day of the request, he was courteous and efficient and solved the overheating problem easily, but said the noise would remain.
I don't however approve of the firm puls asking for tips for their service people, they should just pay them decently; it puts both the tech and the homeowner on the spot.
30 de setembro de 2026
Resposta da Puls
Hey, Hana! Thank you for sharing your very thoughtful feedback and we’re glad our technician was able to arrive promptly, provide courteous and efficient service, and resolve the overheating issue.
Your feedback is valuable to us, and we take it seriously as we continually work to improve our customers’ experience. The tipping is optional, just like with any gratuity. We started the tipping feature because the majority of our customers were asking how they could tip our technicians, we completely don't mean to be perceived as a negative part of the experience and we are terribly sorry that it made you feel that way. Thank you for choosing us and for giving us the opportunity to serve you!
Resposta da Puls
Thank you for your wonderful feedback, Oliver! We’re glad to hear you had an excellent experience with our team. We take pride in providing professional and reliable service, and we truly appreciate your support. We look forward to helping you again in the future!
The website lets you book an…
The website lets you book an appointment. The next day you get a notice to reschedule although that was the day of the appointment. I rescheduled for two days later, called an confirmed it was confirmed and then received a cancellation 1 hour after the scheduled appointment.
9 de outubro de 2026
Opinião espontânea
Resposta da Puls
Hi Robin, thank you for sharing your feedback, and we would also like to sincerely apologize for the repeated scheduling changes and the frustration this experience caused. We understand how inconvenient it is to arrange your schedule around an appointment, only to receive a reschedule request and a cancellation after the confirmed appointment time. This is not the level of service we strive to provide. We appreciate you bringing this to our attention, and we’d look into what happened and work toward a better experience for you. Thank you for your feedback.
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Ihor gave perfect service and was…
Ihor gave perfect service and was highly professional.
Thank you and please send him again for my next service
6 de outubro de 2026
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Whirlpool Dryer Service
Your technician identified the problem, ordered the part, came back & completed the installation, my dryer seems to be working fine!
Thank you, Anselmo!
6 de outubro de 2026
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The technician MARCO was very kind
The technician MARCO was very kind, professional. My dryer was fixed. The 30 to 45 minute job was ridiculously high too expensive for a broken belt 300 hundred dollars too high. I could of bought a new one 😳. Well at least I got a 90 day warranty and I think I could fix it myself just from watching him work. Not His fault they company charged so much I hope they pay him good for the amount of money they charge. Thank you Marco you did an excellent job 😊
6 de outubro de 2026
Opinião espontânea
Resposta da Puls
Hi Cindy, thank you for your kind words about Marco. We're glad he was professional and got your dryer working again, and we'll be sure to share your feedback with him. We also hear you on the cost, and we appreciate your honesty. Our pricing reflects standard repair costs, quality parts and skilled labor, and your repair is backed by a 90-day warranty for your peace of mind. If you have any questions, call us at (860) 596-0177. Thank you for choosing Puls!
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
I loved the same day service
I loved the same day service. I work 6-7 days a week, so having service when I need it is important. They informed me that they could arrive earlier and that was good for me too. Overall the service was great.
4 de outubro de 2026
Resposta da Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Worst Appliance Repair Company
Hired Puls for a fridge that was not cooling properly. Charged $800 for a PCB and thermostat repair. Tech said it would take a day for the interior to cool down. It never did. Puls came back out the next day to clear some air in the line. Worked again for maybe 10 days. Tried to schedule another tech to come out, as they have a 90 day guarantee. They now refuse to return my emails and calls. Avoid this company.
24 de agosto de 2026
Opinião espontânea
Resposta da Puls
Hi Charles, Puls here! Thank you for sharing your experience. Customer feedback helps us improve, and we're sorry for the inconvenience. We take this seriously and will look into it to resolve the issues you experienced.
We were very pleased with the…
We were very pleased with the repairmen, Luis and Daniel, you sent.
They explained the problem we had and gave us options regarding the oven/range. They were very professional and courteous.
They are a compliment to your company!
5 de outubro de 2026
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Came in a timely fashion
Came in a timely fashion. Service man was polite and thorough. Identified the problem and ordered the part immediately
5 de outubro de 2026
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
A very courteous and knowledgeable…
A very courteous and knowledgeable person took care of our problem. He really seemed to care about his work and respected our situation. Would definitely request him again.
5 de outubro de 2026
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
He was later than I expected
He was later than I expected . The first appointment was 5PM. He asked if he could come earlier and I said ok because my Dr appointment took less time than usual. He arrived after 4. Most of the time when he was working, he was on his phone. Was someone telling him what to do?
On Monday, he texted he had a flat tire and would be late. I appreciated the text. Again, he was on the phone while working.
Time management seems to be a puls problem.
,
5 de outubro de 2026
Resposta da Puls
Thank you for sharing your experience, and we sincerely apologize. We understand how frustrating it is when a technician runs later than expected and seems distracted on the phone while working. Your time matters, and the service you received did not meet the standard we aim to deliver.
We appreciate you letting us know about the text he sent regarding his flat tire, but we recognize that timeliness and attentiveness are still our responsibility. We have submitted an internal report regarding this visit, and appropriate corrective action with the technician will take place.
Thank you for taking the time to give us this feedback. It helps us improve, and we're sorry we fell short. Kindly let us know if you have any further concerns.
Response time was excellent.Amarr was…
Response time was excellent.Amarr was very professional and explained things well. Will definitely use them again.
5 de outubro de 2026
Resposta da Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
DO NOT USE PULS
We hired Puls Home Services to clean our washing machine. The technician spent literally about three minutes looking at it before telling us he couldn’t clean or fix it and that something needed to be replaced. He quoted us approximately $600.
Within about five minutes of arriving, he told us the charge was $110 and left. Our washing machine wasn’t cleaned. Nothing was repaired. The service we hired Puls to perform never happened.
I understand that a technician may discover a problem that needs a different solution. But being quoted $600 and then charged $110 for a visit lasting only a few minutes, with no cleaning or repair completed, was incredibly frustrating.
Based on this experience, I would not recommend Puls for washing machine cleaning or appliance repair. We were left with the same problem and a $110 charge.
Their technician literally stood behind my wife to make sure she sent him $110 for 5 minutes of his time. I expected useful service and got neither a clean washer nor a repair.
5 de outubro de 2026
Opinião espontânea
Resposta da Puls
Thank you for sharing this, and we're truly sorry for your experience. Hiring us to clean your washing machine and leaving without the service done, while still being charged for a short visit, is understandably frustrating. We also regret that you felt pressured at the time of payment. That is not the experience we want for any customer.
We would like to look into this and make it right. Please email us at support@puls.com with the following so we can review your service visit:
Full name on the account
Service address
Phone number or email used to book
Date of the visit
Once we receive your details, we will review the technician's notes, the quote, and the charge, and follow up with you directly.
Thank you for giving us the chance to address this.
Per my previous comment I was expecting…
Per my previous comment I was expecting to have my issue fixed not Diagnosed
3 de outubro de 2026
Opinião espontânea
Resposta da Puls
Thank you for reaching out, and we apologize for the frustration. We understand you were expecting your issue to be fixed during the visit, not just diagnosed.
We appreciate your patience. Your repair has now been scheduled, and you will be notified of the schedule status as soon as it's confirmed. If anything changes or you have questions in the meantime, please don't hesitate to contact us.
Thank you for choosing Puls.
The Job was not made correctly the first time but was promptly made the righy was the next day.…
The Job was not made correctly the first time. However, the technician came back the next day and get everything right. He apologize for the inconvenience which was very nice of him. I appreciated that. His attitude just confirm my feeling that II made the right choice with Puls.
1 de outubro de 2026
Resposta da Puls
Thank you so much for taking the time to share your feedback, and for your patience with us. We're sorry the job wasn't done right the first time, and we're glad our technician was able to come back the next day and make it right.
We're happy to hear his apology and attitude left a good impression. We hold ourselves to a high standard, and we'll share your kind words with him. It means a lot to know that you feel you made the right choice with Puls.
Thank you for trusting us. If there's ever anything else we can do for you, please don't hesitate to reach out.
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