The tech arrived within one day of the request, he was courteous and efficient and solved the overheating problem easily, but said the noise would remain. I don't however approve of the firm puls ask... Ver mais
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Leia as opiniões dos outros
Puls is a decent service overall, but charge high subscription rates for their "service" even if you have no issues. Further, if you cancel, they don't just cancel your service, you are charged an un... Ver mais
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For several reason: 1. The technician, Paul was fantastic! Very knowledgeable and very friendly. 2. I loved that you set an appointment time that you kept. 3. The communication in process has been... Ver mais
A empresa respondeu
The Job was not made correctly the first time. However, the technician came back the next day and get everything right. He apologize for the inconvenience which was very nice of him. I appreciated tha... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Informações de contacto
Estados Unidos da América
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Bom
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Friendly
Friendly, knowledgeable but unfortunately advised me too expensive to fix machine and better to buy a new one. Had hoped could have had my machine fixed so can do laundry again!
4 de outubro de 2026
Resposta da Puls
Thank you for your feedback, Diane. We understand how disappointing it can be when a repair isn’t the outcome you were hoping for, especially when you need your washing machine back in service. Our technician’s recommendation was based on the condition of the machine and the estimated cost of the necessary repair, with the intention of helping you avoid putting significant money into a repair that may not be the most cost-effective option compared with replacing the unit. We appreciate your understanding and hope we can assist you again in the future.
Should you have any questions or concerns, feel free to call us at 860-596-0177
My fridge stopped working on a Sunday…
My fridge stopped working on a Sunday and I was worried I may have to wait until Monday to get help. Puls response was immediate and clear. The technician came on time. He was courteous and knowledgeable. He resolved the issue promptly. Thank you
4 de outubro de 2026
Resposta da Puls
Hi, Rehana! Thank you so much for your wonderful feedback! We’re glad Puls was able to respond quickly and get a technician to you on a Sunday. It’s great to hear that the technician was punctual, courteous, and knowledgeable, and that he was able to resolve the issue promptly. We truly appreciate you choosing Puls and taking the time to share your experience!
Didn’t seem to know what he was doing
Didn’t seem to know what he was doing. No diagnostic tools to check electrical pathways. Played with a few knobs, told me he didn’t have the parts and could order them and come back put it in for well over $400. I paid $89 for absolutely nothing. I went to make a review and was notified.one was already done. Will never use Puls.
3 de outubro de 2026
Resposta da Puls
Hello Jim, we’re sorry to hear about your experience and understand your frustration. But we truly appreciate yout intent to bring this matter to our attention. We’re currently reviewing the details of your appointment and the technician’s service report to better understand what occurred. We appreciate you bringing this to our attention and will take the appropriate next steps based on our findings. We'll make sure to reach out to you accordingly.
Updates for date and time of…
Updates for date and time of appointment as well as arrival time. Excellent tech Jeff Bodie.
3 de outubro de 2026
Resposta da Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Marco did a fantastic job Marco did a great job
Marco did a fantastic job. He was very professional and kept the kitchen clean as he fixed the dishwasher. He then ran it made sure it worked properly and made sure everything was clean before he left.
2 de outubro de 2026
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Timely service, knowledgeable techs
I was able to make an appointment for my microwave the next day and within 45 minutes of arriving at the appointment, the knowledgeable technician was able to repair my machine. I had been fighting Lowe’s protection plan service providers for 2 1/2 weeks with no results. This was well worth the reasonable service fee.
2 de outubro de 2026
Resposta da Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
tech very friendly and knowledgeable
2 de outubro de 2026
Resposta da Puls
Hi Andrew, thank you for the kind feedback! We’re glad to hear you found our technician friendly and knowledgeable. We delight in providing convenient and reliable service to our valued customers and we totally appreciate you taking the time to share your experience. Feel free to contact us anytime should you need our assistance.
Excellent Service
technical person was very friendly and knowledgeable. Will ask for him again.
2 de outubro de 2026
Resposta da Puls
We truly appreciate you taking the time to let us know about your experience, Tim! We will make sure that the technician gets the recognition he deserves. If there is anything else we can do for you, please let us know!
Technician was so nice and sincere
Technician was so nice and sincere. I thanked him but he deserves more than just a thank you
2 de outubro de 2026
Resposta da Puls
Thank you, Mary for your wonderful and sincere feedback! We appreciate your kind words and we're glad our technician took the time to help and make your experience a good one. We’ll be sure to pass along your feedback
Technicians were courteous and…
Technicians were courteous and pleasant; they were diligent in explaining the problem and pricing system.
2 de outubro de 2026
Resposta da Puls
Hi, Elizabeth. Thank you for dropping by to share your feedback! We’re glad to hear our technicians were courteous, pleasant, and thorough in explaining the issue and pricing. We truly appreciate your trust and are happy we could provide a clear and positive experience!
Problem found quickly
Technician found problem quickly.
Ordered parts for dryer immediately.
2 de outubro de 2026
Resposta da Puls
Thank you for your review, Chris! We’re glad our technician was able to quickly identify the problem and get the necessary parts ordered right away. We appreciate your trust and look forward to getting your dryer back up and running!
Let us know if you have any questions or concerns by calling us at 860-596-0177.
On time
On time, went to work quickly and had it repaired it in just over an hour
2 de outubro de 2026
Resposta da Puls
Thank you for your kind review! We’re glad we could get to work quickly and have everything repaired in just over an hour. We really appreciate your feedback and look forward to helping you again in the future!
Fast quality and knowledgeable service
1 de outubro de 2026
Resposta da Puls
Thank you very much for sharing a 5-star feedback with the community, Joe! We work really hard to provide quality service to our valued customers. Please let us know if we can assist you in the future.
The Technician was courtesy and…
The Technician was courtesy and explained the problem where I was able to understand .
1 de outubro de 2026
Resposta da Puls
We truly appreciate you taking the time to let us know about your experience, Ada! Mauro will be thrilled to hear about your positive feedback. If there is anything else we can do for you, please let us know!
Resposta da Puls
Hey there, Elizabeth! Thank you for dropping in and for sharing your experience! We are grateful for this awesome feedback, as it makes us happy to hear how wonderful your experience was with Puls and for trusting us to fix your refrigerator. We will make sure that the technician assigned gets the recognition he deserves. Please know that we will always be here if you need us.
Booked on line
Booked on line, received a response on the first booking that no one available and needed to rebook. Rebooked, received appointment for 10/1, received a notice on 10/1 during the appointment window that no one was available and needed to rebook.
That is never going to happen, so on to the next company.
1 de outubro de 2026
Opinião espontânea
Resposta da Puls
Hi Denise, thank you for providing us your feedback and expressing your concerns. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation. Our Team will definitely get in touch to address all concerns and resolve this as quickly as possible.
User names often aren't the same as the contact information we have, would you please provide us with your contact information that the appointment would have been booked under (email, phone #, full name). We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. On the other hand, you can call us at 860-596-0177 or send an email to support@puls.com. Thank you again!
Oven repair handled
This company was easy to book online. They followed up. They contacted me when the technician would be there. He arrived on time. He troubleshooted my issue. And helped resolve it. Pricing was clear
30 de setembro de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for counting on us to fix your device, Jeffrey! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback and we hope you have a great day!
Never heard of this company and thrilled with the service
I called at 8am and the technician was at my house by 1:40pm. He was very courteous, knowledgeable, and did a great job. I am impressed.
30 de setembro de 2026
Opinião espontânea
Resposta da Puls
Hi, Cathy! We appreciate your awesome feedback, and we are so glad to hear about your great experience and that the technician assigned was able to leave a great impression. Please don't hesitate to let us know at 860-596-0177 if you have any questions or concerns.
Detailed efficient and quick
29 de setembro de 2026
Opinião espontânea
Resposta da Puls
We are thrilled to hear we exceed your expectations! We're happy that you loved our service. Thank you very much for the wonderful review and for choosing Puls. Should you have any questions or concerns, feel free to contact us at 860-596-0177 or send an email to support@puls.com.
I give him a 10 .very professional and respectful.
I give him a 10. He was respect and professional.
28 de setembro de 2026
Opinião espontânea
Resposta da Puls
Thank you for your time and for sharing your feedback, Beverley! We are so happy to hear about the technician's satisfactory service during his visit that he was able to deliver. We'll make sure to share this great news with Victor. Have a nice week ahead!
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