The tech arrived within one day of the request, he was courteous and efficient and solved the overheating problem easily, but said the noise would remain. I don't however approve of the firm puls ask... Ver mais
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Leia as opiniões dos outros
Puls is a decent service overall, but charge high subscription rates for their "service" even if you have no issues. Further, if you cancel, they don't just cancel your service, you are charged an un... Ver mais
A empresa respondeu
For several reason: 1. The technician, Paul was fantastic! Very knowledgeable and very friendly. 2. I loved that you set an appointment time that you kept. 3. The communication in process has been... Ver mais
A empresa respondeu
The Job was not made correctly the first time. However, the technician came back the next day and get everything right. He apologize for the inconvenience which was very nice of him. I appreciated tha... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Informações de contacto
Estados Unidos da América
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Bom
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Robert was very helpful and made useful…
Robert was very helpful and made useful recommendations which gave me additional knowledge to aid in making my decisions. He is very much appreciated!
21 de setembro de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Resposta da Puls
Thank you so much, Bolat! We really appreciate the feedback, and we hope you have a great day!
Bashir has come to fix stuff at my…
Bashir has come to fix stuff at my house twice now and both times he is professional and excellent at his repairs, he fixed both my fridge and washer now.
21 de setembro de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The entire process was seamless
The entire process was seamless. Service was on time, diagnosed the problems quickly. Ordered necessary parts and scheduled another call! Very smooth
21 de setembro de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Bashar was excellent in both diagnosing…
Bashar was excellent in both diagnosing and repairing my microwave.
18 de setembro de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The technician was very knowledgeable…
The technician was very knowledgeable and very kind we had a great experience with him
19 de setembro de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
FRAUD ALERT! I believe state legislation should be…
I believe state legislation should be introduced to better protect consumers from membership programs that impose retroactive charges after cancellation. If a company offers discounts or other benefits as part of a paid membership, those benefits should remain valid for the period in which the customer was an active member and should not later be converted into a debt simply because the customer chooses to cancel.
A consumer should have the right to cancel a membership without being surprised by large retroactive charges that effectively take back previously advertised benefits. Any cancellation penalty, repayment requirement, or clawback of discounts should be clearly and prominently disclosed before enrollment, not buried in lengthy terms and conditions.
State lawmakers should consider legislation requiring subscription and membership companies to provide transparent pricing, simple cancellation procedures, advance disclosure of all potential charges, and limits on retroactive recovery of membership discounts. Consumers should not feel trapped in a membership because canceling could create unexpected financial penalties.
Such legislation would help ensure that membership programs operate fairly, transparently, and in the best interest of consumers.
very disappointement with their service and behavior
i did pay back their discount when they perform the service but lot of consumers are using the membership service for the better pricing.
IT'S A COMPLETE FRAUD IN NYS
18 de setembro de 2026
Opinião espontânea
Resposta da Puls
Thank you for taking the time to share this feedback, and we're sorry to hear about the frustration you've experienced with our membership program. We understand how concerning it can be to face unexpected charges after cancellation, and your feedback about transparency in membership terms is important to us.
We'd like to look into your specific account to understand what happened and see how we can help resolve this. Could you please provide your account email or membership ID so we can review the charges and cancellation details on your account? Kindly email us at support@puls.com.
We take these concerns seriously and want to make sure you have a clear explanation of any charges applied. We'll do our best to work with you toward a fair resolution once we can review your account.
MISLED AND OVERPRICED!
I feel that I was misled with the cost of this service. I got a quote for a technician to come out and fix my dryer. The initial quotes was $109.00. I felt this was reasonable and expected to pay for any part(s) beyond that. No parts were replaced and the tech was there approximately 15 minutes and handed me a bill for $260.00. this was a bit of a shock. The tech arrived in a car (no work vehicle and no parts in his car) from Virginia I might add. I live in Maryland and am at least 90 miles from VA. That should have been my first clue. The tech fixed the problem and gave me a half a** explanation of what he fixed and said it just needed an adjustment. It was a $150.00 adjustment, not bad wages I would say! Based on my experience I would never use this company again and tell as many people as possible not to use them. Way way overpriced!! Stick with local repair companies.
14 de setembro de 2026
Opinião espontânea
Resposta da Puls
Hi Charlie, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
Usernames often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
The tech Reginald was very professional…
The tech Reginald was very professional and took his time and knew exactly what was the problem with my dryer I'm so far a very satisfied customer
17 de setembro de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
What was supposed to be an estimate…
What was supposed to be an estimate turned into 538.00 dollar bill and washing machine still isn't working properly ( agitator bare moves and washer stops working after starting)
23 de julho de 2026
Opinião espontânea
Resposta da Puls
Hi Antonio, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Great service and on time
Great service and on time. Cost is pretty expensive.
16 de setembro de 2026
Opinião espontânea
Resposta da Puls
Hi Kathryn, we completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Incomplete work
I had clearly articulated 2 issues with my fridge. Service personal fixed one but wasn’t even aware of the other issues. So now I still have a half working fridge
15 de setembro de 2026
Opinião espontânea
Resposta da Puls
Hi Dane, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Solomon was great
Solomon was great. Very knowledgeable and accurate.
14 de setembro de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The tech arrived on time
The tech arrived on time, he was respectful and finished the job on time and cleaned up after himself. I had never heard of puls until I was looking for someone to fix my fridge, they got me signed up and it was fixed in a couple of days. They had to order parts. I recommend puls .
2 de setembro de 2026
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The technician was on time and very great price.…
The technician was on time and knowledgeable. He new what to do and communicated
13 de setembro de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating, Diana. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Warranty misinformation
I had a service performed for my washer. After the service was completed the technician discussed a warranty for my home. Discissed a monthly fee. This discussion was recorded on my home video where the Tech stated there was no cancelation fee & we could cancel at anytime. I paid & received a copy of the contract afterwards. Too late I was stuck in 12 month contract. I was charged $59.91 to cancel. Terrible way to conduct business. Company refuses to credit my card.
11 de setembro de 2026
Opinião espontânea
Resposta da Puls
Hi Debbie, thank you for your honest feedback. Seems that Refund Department was asking for the proof you mentioned for them to further review your claim. Kindly check on the email sent to you for further assistance. Thank you!
José was extremely professional and…
José was extremely professional and knowledgeable! Absolutely satisfied with the service he provided. Would have him back again.
12 de setembro de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Easy to understand the issues and the…
Easy to understand the issues and the friendly customer service. Everything explained and didn't try to up sale me and things I didn't need
11 de setembro de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
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