The tech arrived within one day of the request, he was courteous and efficient and solved the overheating problem easily, but said the noise would remain. I don't however approve of the firm puls ask... Ver mais
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Leia as opiniões dos outros
Puls is a decent service overall, but charge high subscription rates for their "service" even if you have no issues. Further, if you cancel, they don't just cancel your service, you are charged an un... Ver mais
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For several reason: 1. The technician, Paul was fantastic! Very knowledgeable and very friendly. 2. I loved that you set an appointment time that you kept. 3. The communication in process has been... Ver mais
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The Job was not made correctly the first time. However, the technician came back the next day and get everything right. He apologize for the inconvenience which was very nice of him. I appreciated tha... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Informações de contacto
Estados Unidos da América
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Bom
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
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A Roll of the Dice
The technician was very thorough and professional, however, the issue is such that it will take someone trained by the manufacturer, LG, to hopefully, fix the problem. You contract with trained, 3rd party technicians, but they aren't "experts" at everything. My technician, though very competent, was not able to fix the problem. So now, going on 4 weeks later, I still have a door sensor that wont stop alarming. You should add a disclaimer to your policy stating that you are only a 3rd party company that provides technicians contracted to accept job assignments from you. I got what I paid for, "a roll of the dice☹️."
2 de setembro de 2026
Resposta da Puls
Hi Maurice, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Worst customer service and technician experience ever
The technician Jaleasa lied about ETA even when a supervisor was on the phone. He called me 3 times after he diagnosed the issue for payment but didn't have the part. He lied about going to VA to get the part that night and didn't get the part the next day. He had the audacity to be late for the appointment he scheduled. DON'T EVER EVER EVER EVER USE THIS COMPANY FOR ANYTHING!!!!!
10 de setembro de 2026
Opinião espontânea
Resposta da Puls
Hi Kelli, we sincerely apologize for the frustrating and unacceptable experience with your recent service appointment. We understand your frustration regarding the conflicting information about the technician’s ETA, part availability, follow-up arrangements, and the technician’s late arrival.
Your concerns regarding the technician’s communication, professionalism, and the information provided have been taken seriously. Your feedback has been documented, and an internal report has been submitted to the appropriate department for review and sanctioning. Appropriate action will be taken based on the findings.
We regret the inconvenience and disappointment this situation caused and appreciate you bringing it to our attention. Please be assured that your concerns have been heard and are being addressed.
Thank you for your time and understanding.
Best regards,
Puls Customer Support
My experience with this company was…
My experience with this company was first time. Needless to say I was initially disappointed ☹️ The technician assured me that my oven was repaired! Later while excited about preparing dinner only to find the oven still was not heating up!
Called the company and the assigned the same technician to come back to next day!
He refused to comeback! Stated there was nothing else he could do.
Although the company seems to be fine.
The technicians my need more training!
2 de setembro de 2026
Resposta da Puls
Hi Sandra,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience, especially after being assured that your oven had been repaired, only to find that it was still not heating when you were ready to prepare dinner. We understand how disappointing and frustrating that must have been.
We also acknowledge your concerns regarding the technician’s response when you contacted us for further assistance. Your expectations for a successful repair and professional support were completely understandable.
Please be assured that we have forwarded your feedback to the relevant department for internal review. Your comments regarding the service experience and the need for additional technician training have been noted and will be taken seriously as we evaluate how we can improve our service.
We appreciate you bringing this to our attention. Feedback such as yours is important in helping us identify areas where we can do better and provide a better experience for our customers moving forward.
Thank you again for your patience and for giving us the opportunity to acknowledge your concerns.
Best regards,
Puls Customer Support
Great service
2 de setembro de 2026
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
I’m waiting for a refund for parts to…
I’m waiting for a refund for parts to washer that did not fix the problem. I replaced washer with a new one. Please respond as to status. I do not have an issue with your technician’s service just didn’t fix problem and the cost to do so was too costly for a 13 year old washer so I replaced it with new one.
1 de setembro de 2026
Resposta da Puls
Hi Jan, apologies for the delay! We've received your response from yesterday however; we would need the email address associated to you the payment you've made for us to process the refund. Kindly respond to the email sent for us to proceed. Thank you!
Made sure it was done right.
1 de setembro de 2026
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
the tech identified problem and…
the tech identified problem and repaired to my satisfaction
1 de setembro de 2026
Resposta da Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
The "fix" the technician provided broke…
The "fix" the technician provided broke again within two days. Using glue inside a dishwasher? It literally failed before the payment to you processed. Utter incompetence. I'll be calling tomorrow to demand a refund.
2 de setembro de 2026
Resposta da Puls
Hi Mike, apologies for any inconvenience caused. As confirmed, seems that you were able to get in touch with our Support Team and was able to submit a Guarantee Form, which is now being reviewed by Guarantee Team. Feel free to let us know if you have any questions. Thank you!
Puls made it right and corrected my GE dryer issue. Thank you.
After a little back and forth Puls did send a very competent tech to service my dryer. He was quick, punctual, reliable, and corrected the issue.
8 de setembro de 2026
Opinião espontânea
Resposta da Puls
Hi Jane/Doug, thank you for the patience and understanding while we work on your request. Kindly let us know if you have any further concerns.
Great service
Gevorg was great in fixing the ice maker. He took his time in diagnosing and finding the problem and then fixed it. A bit pricey though.
4 de setembro de 2026
Resposta da Puls
Hi Pau, we completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Kind Regards,
Puls Support
DO NOT USE PULS FOR APPLIANCE REPAIRS
DO NOT USE PULS FOR APPLIANCE REPAIRS. Their negligence completely ruined my Samsung Family Hub refrigerator, cost me thousands of dollars, and they refuse to fully pay for the damage.The Botched Repair: Under Booking ID 1886635, Puls charged me $891.16 across three separate, useless visits in March (March 3, March 4, and March 12). Their technician rigged my cooling lines with a cheap, temporary mechanical piercing valve instead of doing a proper permanent weld. The fridge broke down completely just two days later.The Warranty Trick: The rigged valve caused a slow, steady coolant leak. The refrigerator ran completely out of refrigerant exactly 12 days outside of their 90-day warranty window. I have been calling them relentlessly and trying to get a refund since the very first day the refrigerator broke down, but they hid behind their policy and refused, dragging out the process by sending a tech to my house three times in one month without fixing a thing.The Real Cost: My fridge is STILL broken. Because of their negligence, I’m out thousands of dollars constantly buying takeout food for my family. I had to hire an independent company (Appliances Giants), whose certified technician documented in writing that Puls improperly left a temporary diagnostic valve behind, starving my compressor and ruining the unit.The Final Insult: It will cost me $1,636.00 out of pocket to cut out Puls' botched valve and rebuild the system. After months of fighting, Puls finally emailed me a lowball $2,000.00 settlement to try to make me "go away." While they finally admitted fault by offering a refund, the total amount doesn't even cover my initial refund plus the new repair bill, leaving me paying out of pocket for their massive mistake while completely ignoring months of food expenses.Puls uses temporary, corner-cutting fixes designed to outlast a short warranty window, voids manufacturer warranties, and leaves customers stranded. Avoid them at all costs. If they will do this to a disabled person they will do it to anyone
I've been trying to get my money back ever since. And to be refunded for the thousands of dollars of money, I'm out from buying takeout food cause I still have no refrigerator.
3 de março de 2026
Opinião espontânea
Resposta da Puls
Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Ron is awesome
Ron is awesome, got the issue analyzed quickly, ordered the part and installed SATURDAY morning. True professional
5 de setembro de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The technician was able to start the…
The technician was able to start the machine, but when he left, I ran the machine. It didn’t drain. Now I have standing water in the dishwasher. He should have turned it on to see if it was running properly before he left. He was only at my house for five minutes, and I paid almost $200, plus the tip. Someone needs to please come out and finish fixing the dishwasher.
4 de setembro de 2026
Resposta da Puls
Hi Carol, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
The technician fast
The technician fast, effective and efficient. He repaired my defrost system on my refrigerator.
Thank you!
4 de setembro de 2026
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The app Puls was very convenient
The app Puls was very convenient. I was able to book a last minute same day late appointment. However, my $500.00 bill for a $132.00 fix is incredible! A new Frigidaire would have set me back $1400. At best, I paid for the lesson and got my Frigidaire operating once again!
4 de setembro de 2026
Resposta da Puls
Thank you so much for counting on us, Terressa! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Quick response and quick install of my…
Quick response and quick install of my tv bracket and tv
4 de setembro de 2026
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Fast work
Fast work , great technician overall great service been using them for years
1 de setembro de 2026
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Glenn was great
Glenn was great! Friendly, professional, a problem solver and our satisfaction was important to him. We will ask for Glenn every time!
3 de setembro de 2026
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Great quick service !!!
1 de setembro de 2026
Resposta da Puls
Thank you so much for your repair request with Puls, Ken! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
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