The tech arrived within one day of the request, he was courteous and efficient and solved the overheating problem easily, but said the noise would remain. I don't however approve of the firm puls ask... Ver mais
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Leia as opiniões dos outros
Puls is a decent service overall, but charge high subscription rates for their "service" even if you have no issues. Further, if you cancel, they don't just cancel your service, you are charged an un... Ver mais
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For several reason: 1. The technician, Paul was fantastic! Very knowledgeable and very friendly. 2. I loved that you set an appointment time that you kept. 3. The communication in process has been... Ver mais
A empresa respondeu
The Job was not made correctly the first time. However, the technician came back the next day and get everything right. He apologize for the inconvenience which was very nice of him. I appreciated tha... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Informações de contacto
Estados Unidos da América
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Bom
7 mil opiniões
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Respondeu a 100% das suas opiniões negativas
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Service technician was on time and…
Service technician was on time and quite good. Since the fix was quick and simple, I think the service charge of $220 was excessive, $150 would have been appropriate.
2 de setembro de 2026
Resposta da Puls
Hi John, we completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Kind Regards,
Puls Support
Quick response and a knowledgeable and…
Quick response and a knowledgeable and professional repair man.
2 de setembro de 2026
Resposta da Puls
Thank you so much for counting on us, Helen! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
If I can give zero star I would.
If I can give zero stars I would.
I had an appointment scheduled for Thursday, September 3rd, between 8:00 AM and 10:00 AM. I was assigned a technician named "Musab" and received the following message:
“Hi ....., tech Musab has been assigned to your upcoming service request and will arrive between 8 AM–10 AM on September 3, 2026.”
At 9:30 AM, I called because the technician had not called or arrived, but there was no answer, so I left a message. The 10:00 AM appointment window came and went, and no one showed up or contacted me.
I set aside two hours of my time for this appointment, only to have the technician not show up without any communication or explanation. This is extremely unprofessional and disrespectful of my time.
I would have appreciated an explanation for what happened. I guess they don't care.
3 de setembro de 2026
Opinião espontânea
Resposta da Puls
Hi Djamel, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Great experience.
Jose arrived on time and was very knowledgeable about the appliance in question. He quickly resolved the issue.
2 de setembro de 2026
Resposta da Puls
Hi Francis! Thank you for your positive feedback and for sharing your experience as well. We are very glad that technician Jose was able to provide the service that you deserve.
Should you have any questions or concerns, feel free to contact us anytime.
An Amazing Connection.
The fact that someone showed up was amazing. The ability to diagnose the problem made it even more amazing.
1 de setembro de 2026
Resposta da Puls
Thank you very much for sharing a 5-star feedback with the community, Gregory! We work really hard to provide quality service to our valued customers. Please let us know if we can assist you in the future.
Jalesa was very courteous and…
Jalesa was very courteous and knowledgeable, arrived on time and diagnosed the problem within minutes. Unfortunately fixing my washer would cost more than buying a new one, and Jalesa was upfront and honest about that which I appreciate.
2 de setembro de 2026
Resposta da Puls
Hey there, Cynthia! We're so glad that technician Jalesa did not only provide his professional advice, but he was also able to leave a remarkable service experience. There are times that replacement may be the better and more practical option compared to a repair, considering the long-run efficiency.
In case you need our service with your other appliance, feel free to call us right away!
I think too much money
I think too much money, all was done was screw in the screws for 4 outlets where they came loose from wall
2 de setembro de 2026
Resposta da Puls
Thank you for sharing your feedback, Shirley! We’re sorry to hear about your dissatisfaction with the pricing, and we hope you will accept our sincerest apologies. We will be reaching out to you directly, as we have requested the team to look into the details of your appointment, and we hope to make things right. We will be looking into this further and see what we can do to resolve the issues you experienced.
Great service!
The technician arrived right on time and was incredibly polite, courteous, and professional. They explained the issue clearly and offered very reasonable solutions. Highly recommend!
2 de setembro de 2026
Resposta da Puls
Hello, Denneb!
Thank you for your wonderful feedback! It is a delight to hear that the technician was able to provide a quick yet quality service on your appointment and that he was able to get your recommendation as well. A proper recognition will be provided to the technician.
Please don't hesitate to reach out if you have any questions or concerns.
Came early
Came early, got right to working on my problem. Had it fixed almost immediately.
2 de setembro de 2026
Resposta da Puls
It makes us happy to hear that we have provided a quick and convenient service for you, Pat! We are very grateful for sharing such a wonderful experience with the Community.
Rest assured that we will share the positive feedback with the technician. We look forward to servicing you again when you need another service. Have a great day!
Veet was GREAT!
Veet was GREAT! He helped me move things out of the way so he could reach my washing machine and was communicative about what he was finding. He found the leak right away even after I have had another repair man look at it four times over the past month and a half and that guy couldn't figure it out!
2 de setembro de 2026
Resposta da Puls
Hey, Melanie! Thank you for sharing your experience and feedback to the community! We are very delighted to know that the service with Veet was satisfactory and that he was able to determine the issue right away. We'll make sure to share this great news with him and give him the proper kudos that he deserves. Thank you once again, and please don't hesitate to reach out to us if you have any concerns or questions!
DON'T USE THIS COMPANY
It should be 0 stars! DON'T USE THIS COMPANY! I scheduled a technician, Anthony came. I told him my washer was leaking during the FILL cycle. He diagnosed the drain hose WITHOUT TESTING the FILL cycle and wanted $300 above the $100 service call to install an incorrect part to fix the problem. I bought that incorrect hose for $50 and replaced it myself in 5 min and it gushed water out STILL. I tested and diagnosed it myself and saw the FILL hose spraying water out. I now have the correct part on order and can replace it in another 5 min. Puls said they bear no responsibility for the technician NOT DOING HIS JOB and what I paid for (diagnoses). How can you diagnose a problem if you don't test it? You can't! Piss poor technician and piss poor customer service!
31 de agosto de 2026
Opinião espontânea
Resposta da Puls
Hi Duayne! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
I was very impressed with Farzon
I was very impressed with Farzon. He is very professional and did an excellent job in identifying the problem. In the future, I will always call Puls first if I have any other problems in the future with my appliances. And, of course, will always ask for Farzon.
1 de setembro de 2026
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
My handyman was very very good
My handyman was very very good! He helped me get all the to dos off my checklist. He was a hard worker and I will definitely call again!
1 de setembro de 2026
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The service was top rated
The service was top rated. Very professional. Found the issue and fixed it. Go bahattin!!
30 de agosto de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Dan Tran was great with the dishwasher
Dan Tran was great with the dishwasher. He fixed the issue and explained what was going on as well. Didn't try to force a replacement when a quick repair was the issue.
Will use puls again
30 de agosto de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating, Nathan. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
I had a great experience today with…
I had a great experience today with PULs fixing my refrigerator. The technician they sent out, (Fernando) was extremely professional and got right to the job of finding and then fixing the problem with my GE refrigerator. He was friendly and knowledgeable. I could not have asked for better service and quality. I am one very happy customer.
29 de agosto de 2026
Opinião espontânea
Resposta da Puls
We are so glad that you found us and that we were able to provide the quality service that you deserve. Thank you so much for trusting us. We will make sure that Fernando gets the recognition he deserves. Please know that we will always be here if you need us.
The technician Ryan
The technician, Ryan, was very nice and very capable of doing a great job. We appreciate his mannerism and skills!!
29 de agosto de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Update on Brolen Appliance
Update. PULS tried to send the same technician back to “repair” the washing machine he broke when he was supposed to be repairing it. 🤦🏽♂️Now, why would I trust his “expertise” this time? And, when I asked to have a different technician, the request was denied.🤷🏽♂️
Soooo, we ended up purchasing a new washing machine.
USE AT YOUR OWN RISK! AND IF YOU GET TAMIM - RUN!!!!
27 de agosto de 2026
Opinião espontânea
Resposta da Puls
Hi Ben, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Very fast and efficient Dawlin was on…
Very fast and efficient Dawlin was on time and fixed my Samsung oven.
27 de agosto de 2026
Opinião espontânea
Resposta da Puls
We truly appreciate you taking the time to let us know about your experience, Kevin! We will make sure that Dawlin gets the recognition he deserves. If there is anything else we can do for you, please let us know!
Damon was a great professional
Damon was a great professional. He was on time, and came within the timeframe he promised. He found the problem issue and resolved it. Highly recommended this service.
27 de agosto de 2026
Opinião espontânea
Resposta da Puls
Hi Rodney, we appreciate your positive feedback for both technicians and the service that was delivered! We are happy to hear that the technician was able to meet your expectations and resolved the issue accurately. We will make sure to share and inform him about your review. Have a nice day!
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