Purr & Mutt Opiniões 

2404
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Delivered quickly, looks just like our gorgeous boy. Will be the perfect present for our daughter to go with one previously purchased. I loved the first one I bought a few years ago but this one b... Ver mais

Classificada 5 em 5 estrelas

First class! Super simple to upload your photos, pick your character and leave it to the experts at Purr &Mutt. I’m super happy with my 9 year old chocolate lab Cookies pet portrait. He’s immortalise... Ver mais

Classificada 1 em 5 estrelas

We are quite disappointed with this picture. We purchased a pet portrait years ago that we were absolutely thrilled with. Before printing it, your company sent us a proof to review- it was excell... Ver mais

Classificada 5 em 5 estrelas

Very happy with my experience with purr and mutt Had been gifted a portrait of my own dog a few years ago and loved it so decided to get one for my parents of their little prince Delivery got lost... Ver mais

Informações sobre a empresa

  1. Serviços para empresas

Escrito pela empresa

Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(2404)

85 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

A Brilliant Gift for Dog Lovers…

I bought a personalised Labrador portrait for my brother, and he absolutely loved it. We had it framed and it now has pride of place in his home. Such a fun and unique way to celebrate your dog – the quality is excellent, and I’d definitely recommend Purr & Mutt.

1 de julho de 2026
Classificada 5 em 5 estrelas

Extremely happy with result.

I am so happy with the result. This was of our cat Smokie who died a month before her 20th birthday a few years ago. My husband cried when I gave it to him as a birthday gift. Thank you. Will be using you again real soon.

1 de julho de 2026
Classificada 4 em 5 estrelas

Very easy to deal with

Very easy to deal with, and clear website. Only thing was my order was lost, but after contacting them on an update, they fastracked it and was delivered within a few days.

15 de fevereiro de 2026
Classificada 2 em 5 estrelas

Disappointed

Having ordered 3 of these with my cats 1-2 years ago I was excited to buy one for a friend who loved them. But was disappointed as it seems to be auto generated now so didn’t have her cats distinct face pattern. It looked more like a realistic drawing unlike mine which are actual photos. Wouldn’t use again for this reason

3 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing as always !

This is my second purchase and again… amazing!! Such a unique and amusing way to showcase my wonderful fur babies.
Strongly recommend
Thanks again !

27 de março de 2026
Classificada 2 em 5 estrelas

Not good photo

It’s difficult to communicate with the team as all orders are done by AI. I’d like to put my dog’s name on the photo but it couldn’t be done.
Also the quality of the paper is poor & it looks like the images are generated by AI (I can do it myself with AI at home). The price is too expensive with the quality like that!

I bought the digital photo but same issue like last time order. The photo does not fit on the screen of my phone.

I did order 4 times with this company, but the quality is decreased.

Very very disappointed!

28 de abril de 2026
logótipo da Purr & Mutt

Resposta da Purr & Mutt

Hi there,

Sorry you were disappointed, especially after ordering from us several times before.

Since introducing our instant preview feature, some small custom changes, such as adding a pet’s name, are not always possible. That is one of the trade-offs of being able to see your preview within a few minutes rather than waiting several days.

The paper we use has not changed since your previous orders. We still use high-quality, high-GSM paper for our prints, so we’re sorry to hear it did not feel as expected this time.

For the digital copy, this is supplied in the same dimensions as the portrait size ordered, which means it may not perfectly fit every phone screen. If you contact us, we can provide a version adjusted to fit your phone screen.

We’re genuinely sorry this order did not meet your expectations.

Thanks,
The Purr & Mutt Team

Classificada 5 em 5 estrelas

FANTASTIC PRINT

Really confused by the negative reviews… Have ordered three times from Purr & Mutt and honestly everything has been perfect!
The quality is fantastic and the delivery time was really prompt, genuinely faultless!

8 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Complete shambles.

I ordered a portrait back in February. After the package arriving late and going to the incorrect address it finally came. Only to be printed in landscape with half of the dogs head cut off. The ‘preview’ I received for approval was in portrait. I’ve had no response so far, but an extremely frustrating experience to give a gift to someone.

12 de abril de 2026
Opinião espontânea
logótipo da Purr & Mutt

Resposta da Purr & Mutt

Hi Jamee,

Sorry for the frustrating experience, especially as this was intended as a gift.

You’re right that this was a printing error, and we apologise for that. As soon as we were notified, we corrected the issue and sent out a replacement portrait.

We completely understand how disappointing it is when an order doesn’t arrive as expected, particularly after already having delivery issues. This isn’t the experience we want customers to have, and we’re sorry for the inconvenience caused.

Thanks
The Purr & Mutt Team

Classificada 5 em 5 estrelas

Everything was perfect

Everything was perfect ! They really took care of showing up the final result and delivery was fast. The quality of the product it’s very good !

31 de março de 2026

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