The most useless customer service i have ever come across in years! Trying to talk to a human being is impossible! Just automated AI jargon. I cannot return an item that is too small as they did not s... Ver mais
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Leia as opiniões dos outros
Ehrlich gesagt freue ich mich, dass es P&Q nicht nur online gibt! Zu meiner persönlichen Freude gibt es diesen Store auch leibhaftig vor Ort!! Die Frauen sorgen immer wieder dafür, das es im Store n... Ver mais
Found trainers that are out of stock everywhere else on Queens. I was able to use a discount code (even better) and despite the £6 delivery fee I am delighted with the service I have received. They we... Ver mais
Fabulous first time experience- highly recommend! Ordered some flip flops by The North Face on 8th October and had immediate confirmation and tracking emails throughout. I was nervous given so... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re Queens, bringing you the best of the fashion world and the latest trends. Since 2021, we’ve been part of the Footshop family, offering complete outfits from head to toe in one place. Every day, we bring you inspiration through leading influencers, social media, and of course, our website, where over 18,000 products are waiting for you in stock. In our extensive range, you’ll discover a wide selection of brands such as Nike, adidas, Puma, Vans, Reebok, Asics, New Balance, The North Face, Patagonia, Birkenstock, Veja, and many more. Whether you prefer minimalist pieces or something more striking, we have something for everyone.
Informações de contacto
Prague, República Checa
- hello@queens.global
- queens.global
3,1
Aceitável
263 opiniões
Respondeu a 20% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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As pessoas também visitaram
Snelle levering en hebben mij prima op…
Snelle levering en hebben mij prima op de hoogte gehouden.
Schoenen zijn helemaal Top, blij mee.
12 de junho de 2023
Resposta da Queens
Thank you for your positive review!
Do not buy off this website its a scam…
Do not buy off this website its a scam ..they take your order and money, send it to china it takes 3 months to receive the item and then you receive a fake item ..
They give you 14 days to return your item to china and you have to pay the shipping !!
100% scam
20 de junho de 2023
Opinião espontânea
Resposta da Queens
Hello,
we are sorry but this is probably a review for a different e-shop.
Our e-shop is https://www.iqueens.nl/nl/dames .
We don't have any warehouse in China - our central warehouse is in Prague, Czech Republic and delivery takes about a week.
We only sell original products and you have 30 days to return them.
Thank you for your understanding.
Best,
Queens Team
Quick and as promised!
3 de maio de 2023
Resposta da Queens
Thanks for your 5-star review! We sincerely appreciate your feedback.
Gebrauchte Jacke erhalten
Leider eine gebrauchte Jacke erhalten.. die Jacke roch nach Parfüm und hatte Haare im Kragen. Das original Herstellerschild war dran.
6 de maio de 2023
Opinião espontânea
Resposta da Queens
Hallo, diese Situation tut uns natürlich leid, jedoch haben wir von Ihnen keine Email oder sonstiges erhalten, um diese Situation lösen zu können. Wir haben von Ihnen bisher noch keine Retoure erhalten - haben Sie die Jacke also behalten? Bitte kontaktieren Sie uns per Email an hallo@queens.de, damit wir Ihnen mit Ihrem Anliegen helfen können. Vielen Dank, Queens-Team
Resposta da Queens
Hello customer, we appreciate your feedback and we're happy to hear you received your pieces quickly. We would love to see you again in the future! Queens
You sold shoes while they were sold out
28 de abril de 2023
Resposta da Queens
Hello, thank you for the feedback. We apologize for this issue again - unfortunately, there was a technical error on our side which caused that the sold out product was still shown on our website. We sent you an immediate notification along with a voucher as an apology and you were refunded as well. We are trying our best to resolve this issue and avoiding a similar inconvenience in the future - and hope you will give us a chance to improve your experience with us. Have a great day! Queens
Ging alles reibungslos
Ging alles reibungslos , Schuhe wurden schnell geliefert , alles top
25 de abril de 2023
Resposta da Queens
Vielen Dank! Liebe Grüße, Queens - Team
Resposta da Queens
Hi Julian, we love to hear that you are happy with the delivery time and your new piece. Have a great day! Queens
Ich bin sehr positiv überrascht
Ich bin sehr positiv überrascht. Ich habe noch nie im meinem Leben erlebt, dass mich der Kundenservice zurück gerufen hat! Ab diesen Moment fand ich die Seite sehr plausibel. Ich habe dort zum ersten Mal die Schuhe bestellt, die ich schon hatte. Die Ware, die ich bekommen habe war zu 100% original mit dem gleichen hersteller Größen. Die Lieferung war super schnell.
Richtig toll, danke!
29 de abril de 2023
Opinião espontânea
Resposta da Queens
Hallo, das freut uns sehr! Vielen Dank für das positive Feedback :) Liebe Grüße, Queens-Team
Resposta da Queens
Danke sehr! Liebe Grüße, Queens - Team
My Order got canceld
My Order got canceld, two hours after I ordert because the payment was still missing. I don't know why you can choose after delivery payments if it dosen't work.
24 de março de 2023
Resposta da Queens
Hello, you choose Klarna as payment method, but we didnt received any paymanet, so the system automatically cancelled the undpaid order after 2 hours. Every customer gets a confirmation email after placing the order and if you choose Klarna as payment method, you get an Klarna-Link in the Email, whit whom you need to verify the payment. Kind regards, Queens-Team
Erst skeptisch , dann sehr zufrieden
Tolle Angebote und schnelle Lieferung - alles bestens :)
9 de abril de 2023
Opinião espontânea
Resposta da Queens
Vielen Dank! Liebe Grüße, Queens - Team
Possibility to order 2 seizes and…
Possibility to order 2 seizes and return the least fitting is just perfect.
28 de março de 2023
Resposta da Queens
Hi Mark, we love to hear that everything went well and you are happy with your new piece. Have a great day! Queens
Original Converse
Original Converse, für einen super Preis. Lieferung schnell. Bezahlung mit Klarna sicher und unkompliziert
27 de março de 2023
Resposta da Queens
Danke! Liebe Grüße, Queens - Team
Sloppy and snarky support.
Sloppy and snarky support.
And continuously replies the same lies (DHL does not deliver without phone number) ignores parts of my requests, and needs have the last word with provoking comments. Well...
28 de março de 2023
Resposta da Queens
Hallo, Sie haben uns schon vor einer Woche (30.3.2023) hier eine negative Bewertung gegeben, weil wir Sie, unserer Meinenung nach ganz normal und höflich, kontaktiert haben, das in Ihrer Bestellung Ihre Telefonnummer fehlt und DHL das Paket ohne Telefonnummer nicht annimmt - was Gang und Gäbe ist. Sie haben darauf sofort negativ reagiert, dass uns Ihre Telefonnummer nichts angeht, das dies eine Unverschämtheit ist, das wir Betrüger sind und das Sie rechtliche Schritte gegen uns ergreifen. Wir haben Ihnen also angeboten, dass wir die Bestellung stornieren und Ihnen den Betrag zurückerstatten, was wir auch gemacht haben. Am 30.3.2023 haben wir Ihnen einen schönen Rest der Woche gewünscht und von Ihnen keine Antwort mehr erhalten, somit verstehen wir nicht diese zweite negative Bewertung. Trotzdem wüsnchen wir Ihnen einen schönen Tag :) Liebe Grüße. Queens - Team
Sehr schneller Lieferung super
26 de março de 2023
Resposta da Queens
Danke sehr! Liebe Grüße, Queens - Team
Sehr schneller Versand
Sehr schneller Versand, unkomplizierter Einkauf. Alles wie es sein soll!
25 de março de 2023
Resposta da Queens
Dankeschön! Liebe Grüße, Queens - Team
Resposta da Queens
Vielen Dank! Liebe Grüße, Queens - Team
Super Service
Ich habe bestimmte Sneaker gesucht. Überall ausverkauft. Bei Queens wurde ich fündig.
Leichter Bestellvorgang, super schnelle Lieferung. Ich bin happy 👍🏻❤️
21 de março de 2023
Resposta da Queens
Das freut uns sehr! :) Danke! Liebe Grüße, Queens - Team
Absolutely disgraceful
I placed an order then waited weeks for it to arrive. When it arrived the boots were of poor quality and didn't fit. I asked for a refund and offered £12 or I could return at the cost of £12. I choose a £12 refund, £10 less than I had paid. Was told it would be refunded within 30 days and have had nothing back. Email address is no longer receiving messages!! Do not buy from here.
20 de março de 2023
Opinião espontânea
Resposta da Queens
Hi Nicola, your additional information indicates that your review was supposed to be posted for a different store. As you provided more details, it is obvious that you placed an order on site with the name "QueenBoots" - our name is "Queens". We would like to therefore kindly ask you to remove this review if possible. Thank you and hope you have a great day! Queens
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