A little gem of a store! I found this place online & ordered some Christmas gifts & was absolutely delighted. Everything came beautifully packaged & scrolling through the website, I could have order... Ver mais
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Leia as opiniões dos outros
Its been a while since i've had a trully delightful in person shopping experience and Q&C delivered!! I love love this shop, the ambience, the selection of goods, the friendly staff - it was just the... Ver mais
I love the beautifully curated selection of items here! It is a go to shop for gifting something special, which is exactly why I made my recent purchases. I highly recommend Quince and cook to anyone... Ver mais
I bought an assortment of items which all arrived on time and in perfect condition.
Informações sobre a empresa
Escrito pela empresa
Quince & Cook was born of our two passions; Interiors and cooking. We have combined Quince Living, our home wares store with our Range Cooker Showroom to create a bricks and mortar store in Perth dedicated to premium cooking and unique interiors. At Q&C you will find range cookers from Aga, Bertazzoni, Esse, Everhot, Lacanche and Rayburn as well as handpicked interiors from UK Craft, Scandinavian design and Independent Makers. Each item is lovingly handpicked for our store with fresh new designs each season that you can find in store and online. Quince & Cook is also home to Wash House Store, Perth's first zero waste refill store dedicated to natural, vegan, plastic free cleaning materials plus body, skin and hair care. Shop small and help us support independent makers and creators across the world.
Informações de contacto
64-68 Princes Street, PH2 8LJ, Perth, Reino Unido
- 01738231600
- hello@quinceandcook.co.uk
- quinceandcook.co.uk
4,8
Excelente
548 opiniões
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Item damaged due to packaging
When the basket arrived it was so squished into the box that’s it’s really damaged the shape. Also the handle wasn’t the same colour of the pictures online. Shocked at how poor this was packaged to say it’s a handmade item.
5 de junho de 2024
Resposta da Quince & Cook
Hello, I am so sorry to hear of your disappointment.
However, I am afraid the packaging wouldn't have had anything to do with the shape of the basket.
As stated on the tag of the product and on the product description online, the basket you ordered is a handmade bolga basket from Africa, these come direct from the makers and are sent misshapen to reduce the space taken up on shipping from Africa. They will also vary from the photograph due to the handmade nature and materials available to the artisan. But don't fret, you can reshape it easily, the instructions are on the product listing and on the tag attached to the bag.
Here is the detail from the product page and the tag attached to bag:
Materials: elephant grass, leather *may have slight variations in design and size as this is a one-of-a-kind handmade product.
Care: easily reshape your basket by lightly spraying with water, press into shape by hand, then let dry
Your basket just needs a quick spray with water to soften the natural reeds then you can reshape.
Had you let us know of your disappointment and concern, before leaving review we could have passed on this information to save leaving such a poor review on a small business page.
Negative reviews can have a huge impact on small business.
You are more than welcome to return the basket for a refund, we will ensure a returns form is sent to you today.
Best wishes,
Sophie
Lovely products. just the job .well made…
Lovely products just the job .well made nice to look at quick delivery .
23 de maio de 2024
Beautifully packaged and even came with…
Beautifully packaged and even came with a nice wee surprise - always love getting post from Quince and Cook because everything is always such great quality and there’s always an amazing selection to choose from :-)
13 de maio de 2024
Have only ordered online but the goods…
Have only ordered online but the goods are wonderful !!
17 de maio de 2024
Overall great service from order…
Overall great service from order adjustment to packaging and delivery. A*
7 de maio de 2024
Fabulous shop
Online purchase made on the Sunday & with me on the Tuesday.
Also there was a surprise treat with my purchase, just lovely & thoughtful.
Very happy with the quality of my purchases too.
My daughter lives in Edinburgh & she said this is exactly the type of shop she loves in Stockbridge. I'm so happy that we have such a lovely shop in Perth 🙂
Thank you
13 de maio de 2024
A wonderful gift-picking service
A wonderful gift-picking service
I contacted Quince and Cook about putting together a selection of goodies for a friend who needed a get well soon gift and they put together a perfect package, beautifully wrapped and delivered the next day
2 de maio de 2024
Easy order and collect process
3 de maio de 2024
Beautifully wrapped parcel
Beautifully wrapped parcel. Swift service. Helpful when I called with query. Will defo use again.
1 de maio de 2024
Excellent customer service as always
Excellent customer service as always. A pleasure to shop with online.
2 de maio de 2024
Quince & Cook is a jewel in Perth’s…
Quince & Cook is a jewel in Perth’s town centre. I can’t recommend it highly enough for interesting gifts for all age groups or for treating yourself or your home to something beautiful. I love that the stock is always so refreshed making each visit interesting and that there is always something unexpected such as occasional fresh flowers or potted plants, you never know what to fully expect until you pop in. I feel valued as a customer every time I shop at Q&C, staff are relaxed and friendly and glad you have stopped in whether you buy something or not (but you will!).
1 de maio de 2024
Opinião espontânea
Good quality, efficient delivery, sustainable packaging
Product was at best (reduced) price and arrived sooner than I expected.
Great condition and no plastic.
19 de abril de 2024
AGA fridge Freezer
The retail cost was the best I could find and the unit was delivered on the day as promised by the shop.
17 de abril de 2024
Recent order
Order was ready on same day for collection and individually wrapped in tissue paper
20 de abril de 2024
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