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RAC Mobile Mechanics Opiniões 

37 229
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Good communication process from booking to attendance. Bill Garrick was polite, knowledgeable, efficient, helpful and completed a full service in a timely manner. I will be using RAC to book brake pad... Ver mais

Classificada 5 em 5 estrelas

Sean o’Connor was the mechanic who carried out the service on my car. He kept me fully informed prior to arriving and at every stage throughout the service. He was diligent and thorough throughout. W... Ver mais

Classificada 5 em 5 estrelas

Very good first experience with RAC Mobile Mechanic service. Quentin was polite and professional. He turned up on time, did a thorough job and explained everything at the end. Booking was simple an... Ver mais

Classificada 4 em 5 estrelas

Hi Joel kept me informed of when he was arriving & did so in the time frame given, the job was done in just over 2 hours outside my house, which was really good. I’m now just hoping I get the price ma... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Mecânico

Sobre RAC Mobile Mechanics

Escrito pela empresa

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Escrito pela empresa

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

37 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(37 229)

20 130 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

Great booking experience with next day…

Great booking experience with next day availability.
Oliver (8774 mechanic) called prior to arriving and was extremely helpful and polite.
I had booked the wrong service and Oliver called head office and resolved the issue for me.
All work carried out professionally and quickly. Oliver explained everything to me. Very impressed with the customer service. Will use again.

6 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The RAC did not come out at first

The RAC did not come out at first . The first guy was not RAC. He led me to believe one thing , which was not right.
But after 2 more days the right RAC guys came out and the car is sorted . They were both really good and knew their job
But the first call out visit was a waste of space .
Not good enough when you pay for experienced service.
So it took 5 days from the call out …..

6 de agosto de 2026
Classificada 5 em 5 estrelas

Amazing service

I had Ross Thompsett assigned as my engineer which is absolutely amazing. Got the job done neatly and quickly, 0 issues with the whole process.

3 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I have an engine light on my dashboard…

I have an engine light on my dashboard since the battery has been changed, and an humming sound. I have emailed three times, and have 1 response to say they would get back to and they haven’t, not very impressed for
Professional company

30 de julho de 2026
Classificada 5 em 5 estrelas

Good mechanic shame about the Admin…

Despite the RAC cancelling and amending bookings, the actual servicing was excellent.
Luke was friendly, efficient and clearly explained what he had done and things to bear in mind for the future
If they could get the bookings sorted it would be perfect

6 de agosto de 2026
Classificada 1 em 5 estrelas

Terrible and completely unreliable…

Terrible and completely unreliable service.

A breakdown technician was supposed to attend on Saturday but did not arrive until Sunday. He diagnosed a broken ABS sensor and confirmed that the part was available and that a mobile mechanic was booked for Tuesday.

On Tuesday, nobody showed up and no update was provided. After I contacted RAC, I was told the part was suddenly “not available” and the appointment was moved to Wednesday.

On Wednesday morning, the mechanic (Martyn) texted to say he would arrive between 3–4 pm. When I called at 3:30 pm, he informed me he was not coming because the part was not available, despite RAC having already confirmed that it was. He then said the part was too far away to collect and wanted to reschedule again.

After several missed appointments, conflicting information, and a complete lack of communication, I lost all confidence in the service and had to arrange for the car to be towed to a garage, which cost me an additional £126.They were supposed to come today to take the car to garage between 7-12pm but again the recovery car did not show up

This was extremely poor customer service — disorganised, unreliable, and very frustrating. I would not recommend RAC’s mobile mechanic service based on this experience.

6 de agosto de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Better communication suggestion

I paid an extra £15 for peace of mind to get the first morning appointment, yet the mechanic did not appear until 11.30am.

I tried to find out all morning what was happening and was repeatedly sent through loops of automated messages until finally getting to speak to a person after 2 hours. That person was very helpful in getting me connected to a human in the mechanics department, which then meant the situation could be resolved.

The mechanic finally appeared halfway through an important work meeting which was quite problematic. He explained that he had been double booked for 2 first appointments. I said it would have been really helpful for me to have known that, which he didn’t seem to quite take in or understand.

When charging me I had to take the initiative to ask for my £15 to be refunded, seeing that he had NOT come to me first. At no point did he apologise for the mess-up or for not having messaged me in the morning to at least explain what was happening.

Having said that he completed the job smoothly and was clearly quite young and inexperienced, and maybe embarrassed / not knowing how to best handle the situation which was clearly not his personal fault. Some more customer care training in cases of complications would perhaps be a good thing?

Thank you, Claudia

6 de agosto de 2026
Classificada 5 em 5 estrelas

Jack id8477

Got a cost at the roadside for the repair and was booked in for 2 days later. Jack called 30 mins before arrival, when he arrived he was very personable. Said it would take about an hour, set about to work and was done in 45 mins. Perfect.

6 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

I missed the appointment due to unforeseen events, but Laurence ( your mechanic) managed to still service my vehicle
Brilliant

6 de agosto de 2026

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