The AA Smart Care Opiniões 

Easy, good price, and no hassle!

They came earlier than expected which was great. He was polite very professional. Explained everything in detail.

Carried out MOT in good time and very pleasant

Communication was very poor. I was not advised of an issue with my car on the day of the MOT and service which resulted in it not being returned.
It needed work doing and I had to chase the call centre on the following day to find out the cost and approve the work. The cost did not come with a breakdown of what was needed in advance of the work needing approval,.meaning that I had no relation choi e but to pay £435 with no insights into what it was for.
I am now also potentially being charged twice for the MOT and and service - the payment is sat twice, as pending in my account meaning that my balance is reduced. I am hopeful that it will not be taken twice and a correction will happen on Monday, but I am not holdingy breath for that. This will mean that I will have to ring again (third time) to request a refund.
I have since received an invoice for the work needed and it simply states what was needed, with no breakdown of the parts cost, labour charges etc. as you would expect from a normal garage service.
I have written a complaint already for this due to poor level of service.
I have given 2 stars to acknowledge the work that the garage did who also cleaned my car for me.
I am not someone who complains......

Collected vehicle from home address when they said they would do & returned same.
Service on car was thorough, MOT [which failed] was a surprising result as the fault was totally unknown prior to test, but I can now see why.
Booking process was easy, price was very reasonable.

Well, initially you got the booking mixed up so it didn't happen on the agreed date- a problem if you stayed home from work- fortunately my wife was available to deal with it.
When the work was finally done the week after, I note that a screw in the brake plate was broken (sheared) off - but the mechanic reassured my wife it was not unsafe(?) to drive.
I like the idea of work being carried out at home so I don't have to do anything like transport the car to a garage, but I'm thinking now it might be better, if this kind of thing occurs- there might then be greater accountability when a nut is sheared off etc.

Mobile mechanic was great but the appointment was late which wasn’t the mechanics fault. A phone call to let me know would have courtesies

Wonderful service Very friendly kept in contact Highly recommended

Excellent, this service was exceptional and I am happy to have used the service

Easy communication throughout service about repairs. Great to have car picked up and returned when works completed.

First class job would use AA again for servicing and disc and brakes
Daughter had rear brake pads done on her car bmw at home

I WAS COMPLEATLY SATISFIED WITH THE SERVICE I RECEIVED, AND THE mechanic was very helpful and did a good job 👍

Garage added a note to booking explaining it couldn’t be booked in on the date selected. I was unaware of this as I received emails and texts confirming the booking. Emails confirmed a different time to text messages which was confusing. When I took the car to the garage on the day, I was told it couldn’t be done. The garage had to keep my car for 2 days to complete the MOT. The garage was great. The booking experience through AA was not.

Good honest and reliable service.
Mechanic was very pleasant and explained all the procedures as he carried out his duties .
Thank you
Will be using your service again .

Very efficient ,

The dealer you referred me to did not replace my break pads with new ones - see MOT and car health report. I complained to AA and it is still pending. Phoning them up does not help......

extremely poor service at the dealer and at the AA.

Excellent communication from supplier. Brilliantly planned and arranged with everything ready to go earlier than initially set out. Gay turn around and incredibly thorough with great follow up. Shall return!

Got sent a note saying the garage had "recommened" a bulb change at £25, which of course i declined.

When i got to the garage they said the bulb was a MOT failure, so not a recommendation, a must & was £10.

They where shocked to hear to coms i got from the AA.

As they had already completed the work & passed the MOT, i paid them direct.

Awful experience van went for mot and it took 8 days to fix a few bulbs and a mirror awful service customer service was terrible she had no idea what was going on and I don’t think she knew her arse from her elbow