Racketworld Opiniões 132

Excellent customer service and very friendly staff. I would 100% recommend to my family & friends.

I have made several direct purchases from Racket World, and my experiences have been excellent. On my initial visit to their shop, I sought advice for upgrading my son's tennis racket. Their guidance was both good and honest. Despite not setting a budget limit, they recommended a mid-range Wilson racket, showing integrity instead of taking advantage, considering my son's development.

More recently, when I needed specific tennis balls, they willingly assisted in placing the order for me, and the price charged was lower than anywhere else.

Racket World will remain my first choice for future purchases.

Post Office failed to deliver our parcel, or at least left it at the wrong property. Racketworld failed to take any responsibility for this and I am still awaiting a refund. They made bizarre requests like a signed letter stating I had not received the parcel, when they already had a message trail, and if they sent it out again they needed an address where it was guaranteed someone would be in. We are retired - how more 'in' can you get. Very poor customer service!

Purchased a Head Ti S6 racket, so I thought.

Wasn’t anything like a head racket and also had the cheek to just sharpie the head logo onto the strings.

Don’t know how they can still be trading.

We bought an expensive Squash racket from Decathalon which sold it to us on behalf of Racketworld

The racket broke immediately on our first game. Our squash coach confirmed it was a manufacturing fault.

Racketworld are refusing to exchange or refund. Decathalon appear unable to help us however they have offered a £5 voucher for a £100 racket !

What poor service which is frustrating and means we have no squash racket now

I wish I’d bought the racket from an accountable friendly local sports shop

DO NOT BUY FROM Racketworld!!!

I bought a set of two rackets via Decathlon. One of these rackets broke first time it was used, and the other one broke third time. The rackets both need re-stringing already.

Decathlon offered me a measly £25 gift card (purchase was £50) and RACKETWORLD wouldn't help me at all, all they would offer was a re-stringing service, FOR MORE MONEY!

Do not buy from Decathlon or RACKETWORLD.

Awful company - do not buy from! Shipped a damaged racket, I opened and repacked for return instantly. They the accused me of damage to the racket sending me false ‘evidence’ of another racket, clearly smashed, used and abused, not the brand new racket I returned! Refusing a refund!

So far I have only received 2 out 3 parts of the order and am still missing the final part (3 tennis balls). Have contacted the company multiple times and had no response from them. Now regretting purchasing from this company.

Bought a Tecnifibre Carboflex 135 and on first use, the strings broke and separated from the frame. Contacted customer service for a replacement due to faulty product, and they refused and only offered to restring at my cost. Terrible customer service

Do not buy from this company! Bought 2 weeks ago on Amazon, due delivery 2 days later but no still no racket. After delays stating delivery issues, turns out they had sold out, tried to offer a completely different racket that would be useless to me. Requested a refund again with complaint sent to Amazon. Terrible!

They have been amazing! Great customer service and very speedy delivery. Definitely would recommend this company and use them again.

I bought four Prince Pro Shark Powerbite 650 squash rackets from you, through Amazon. I have played with this racket for three years. This rackets is supposed to have a frame-weight (unstrung) of 129 grams. The rackets that were delivered to me, have a frame weight of 170 grams. Consequently, it is a totally different racket. There is no visual difference, from the ones I already have - leading me to the conclusion, that the product sold to me, was a FAKE!

Subsequently, Racketworld have claimed not to be responsible, for the products they have sold to me, and directed me to take it up with Prince. So Racketworld are not responsible, for what they choose to sell? They do not check their goods?