8My mother is 90 years of age and is reliant on this service. Alarm went of to say it was a test and when she push button as requested was unable to get through just message to say call would be an... Ver mais
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Leia as opiniões dos outros
It was easy to start the application online and this was quickly followed up by a sales representative who talked me through the process. The call button arrived within 3 days and the setting up was s... Ver mais
I mistakenly ordered the wrong device but it was collected and replaced within 24 hours. Having received my mobile watch, I was impressed that the only cost was a modest monthly fee. There was no char... Ver mais
the lady who I spoke to about setting up an account was so polite and took great care to make sure I understood what the whole process involved and she also made sure i had heard everything she said a... Ver mais
Informações sobre a empresa
- Fornecedor de equipamento de segurança
- Cabine telefónica de emergência
- Assistência médica ao domicílio
- Ajuda ao domicílio
- Cuidados para idosos
- Fornecedor de equipamento de telecomunicações
Escrito pela empresa
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Escrito pela empresa
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Informações de contacto
3 Redburn Square , BT18 9HZ, Holywood, Reino Unido
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4,7
Excelente
680 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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I would love to give it more stars but…
I would love to give it more stars but it has nt arrived yet, ordered in tues morning, now sunday and still no sign , but i m sure it ll be worth the wait
8 de abril de 2025
Resposta da Radius CONNECT24
Hi Patrick,
Thank you for taking the time to leave us a review. We're really sorry to hear your order hasn’t arrived yet — that’s certainly not the experience we aim to provide.
We’re grateful for your patience and kind words, and we’re confident that once it arrives, you’ll love it.
Please let us now if you have any questions or we can be of any help.
Thanks again for your understanding, and we hope you will love your Mobile Wristwatch.
Warm regards,
Radius Connect 24
Personal Alarm
I was setting this up on behalf of my Mum and received the wrong alarm. My Mum hadn’t returned home from rehab at this stage so it wasn’t the end of the world but if she had have been, she’d have been left with no alarm for a few days. It was registered to someone else. This was quickly resolved however I was told the wrong one would be collected by DPD within a few days and that still hasn’t happened over a week ago. This meant another phone call to radius. The phone lines to Radius do not always have a clear connection for some reason. Everyone was lovely that I spoke too but not the best experience
22 de março de 2025
Resposta da Radius CONNECT24
Hi Heather,
Thank you for taking the time to leave a review, and please accept our sincere apologies for the initial mix-up with the alarm. We completely understand how important it is for everything to be ready, especially when setting things up for a loved one returning home.
Please rest assured that we are putting new systems in place to prevent this kind of error from happening again in the future.
We’re really glad we were able to resolve the issue quickly, and we appreciate your patience throughout.
We’ve also taken note of your feedback regarding the phone line quality and will look into this to ensure it doesn’t impact others trying to reach us. We’re pleased to hear our team treated you kindly, but we’re sorry your experience wasn’t as smooth as it should have been from the start.
If there’s anything else we can do to support you or your mum going forward, please don’t hesitate to reach out.
Warm regards,
Radius Connect 24 Team
Patient in Hospital
Sorry we have not been able to review your product because we have not been able to use it . The patient has been in hospital a few days after we started to use it and he is now going to rehab which means he will not be at home to use it.?
21 de fevereiro de 2025
When I had difficulty setting up the…
When I had difficulty setting up the system technical team so supportive and as I am lacking in this department they explained all so simply
6 de fevereiro de 2025
I inadvertently set of the alarm and…
I inadvertently set of the alarm and all 3 contacts were contacted.
8 de março de 2025
Quick response
Quick response and understanding that Mum was testing the system. Its reassurance to the rest of the family that she can contact help so quickly if ever needed.
25 de março de 2025
Excellent communication with very…
Excellent communication with very friendly and helpful staff. Very impressed with the people and the product.
27 de fevereiro de 2025
Best customer service
Best customer service. Polite, patient, professional advisor. Quick serbice abd dispatch of goods.
24 de fevereiro de 2025
This is a great service which gives…
This is a great service which gives peace of mind to the families of vulnerable older people. The kit is very easy to set up and is up and going in minutes. My mother has accidentally hit the button a few times and there's someone calling back instantly. This is very reassuring. Great service, very happy with it
18 de fevereiro de 2025
It was prompt and the service was…
It was prompt and the service was explained clearly.
24 de janeiro de 2025
Alarm unit easy to instal and test
18 de janeiro de 2025
The whole process was very easy.
The whole process was very easy.
Ordering was straightforward, delivery was top notch and setting the system up was simple.
I can relax knowing my mum now has this in case she falls and she feels safe having it as well.
28 de fevereiro de 2025
Great service from very nice employees
Great service from very nice employees. Excellent.
4 de dezembro de 2024
A Gentleman
A Gentleman, if I remember correctly, called Harry, who was most courteous, friendly, warm , kind and very helpful.
Most efficient and professional
Thankyou
David Jeffrey MBE
13 de fevereiro de 2025
Easy to set up
Easy to set up.
Great to have option of wearing alarm as a pendant or on wrist.
16 de fevereiro de 2025
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