Railway Model Store Opiniões 

248
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I ordered 2 x wagons and had no problems used a gift voucher, kept me informed and updated on delivery, but gave only 4stars as very limited on choice .As a lot of were preorder and no indication es... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easy ordering and paying online. Quick dispatch and well packed. Items received in perfect condition. Only issue postman left parcel in my open fronted porch while I was away on holiday! Not RMS fa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent easy to use website Order placed over phone that was very easy transaction ... Communication on parcel tracking 5 star. Taken 23 hrs from order purchased to door step delivery .. RMS ..... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I inadvertently made an error whilst ordering online, this was at teatime. I realised my mistake after leaving the website so immediately sent an email explaining the situation. Later that evening I r... Ver mais

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Informações sobre a empresa

  1. Loja de hobbies
  2. também em
  3. Loja de comboios em miniatura
  4. Loja de material para maquetes

Informação fornecida por diversas fontes externas

We're based in Birmingham, UK. Here at Railway Model Store we pride ourselves in offering excellent customer service.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

248 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(248)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very good customer service and great…

Very good customer service and great support. I am so pleased to deal with the company.

7 de outubro de 2022
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Resposta da Railway Model Store

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

Classificada 5 em 5 estrelas

Quick delivery

Quick delivery, good price and normal Kato quality.

9 de outubro de 2022
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Resposta da Railway Model Store

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Classificada 5 em 5 estrelas

Great Service!

Prompt delivery and always carefully prepared and packaged. RMS are highly recommend! 5 Stars!

22 de setembro de 2022
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Resposta da Railway Model Store

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Classificada 5 em 5 estrelas

Excellent Company to deal with

Ordered via their website. Item was posted out quickly and was received by me within 2 days. It was well packaged and arrived safely. I received excellent service from RMS and would not hesitate to use them again.

12 de setembro de 2022
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Resposta da Railway Model Store

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Classificada 5 em 5 estrelas

Top seller

Having stumbled on RMS, I found a model of interest at a great price but some negative reviews on this site caused concern. I phoned their office and put this to them directly. They confirmed that the item was in stock and could be shipped that day. They also said that many negs were quite old and that the company had hired more staff to ensure good customer service.

Reassured, I placed the order and paid with PayPal. 2 days later, my item arrived, well-packed and in perfect condition. Clearly, their investment in people and processes worked well.

Well done, RMS!

21 de agosto de 2022
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Resposta da Railway Model Store

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

Classificada 5 em 5 estrelas

First Order to RMS.

Placed my first order after finding RMS on the Internet. Everything went well. Items delivered on time and well packaged. I expect to use their services again.

20 de agosto de 2022
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Resposta da Railway Model Store

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Classificada 5 em 5 estrelas

My new favourite online model shop!

I’d not heard of RMS until this order. A search for Hornby GNER class 91 brought them up as best price. I am wary of some of these online shops that don’t actually stock items but source them when you order, so I did a bit of research; reviews all seemed positive. I emailed them on a Sunday about the contents of the Mk4 bundle they had, and had very pleasant exchange. So all seemed good, and I ordered the cl91. What brilliant service- Royal Mail tracked 48. Excellently packaged, so arrived perfect. I followed this up with their bargain Mk4 bundle, and the same perfect experience again. I genuinely cannot fault them.
And, they have a bonus rewards scheme, so I’m getting a few pounds off my next order. And there will be a next!
My new first choice model railway retailer.

17 de agosto de 2022
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Resposta da Railway Model Store

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Classificada 5 em 5 estrelas

Great seller XXXXX ebayer quik delivery…

Great seller XXXXX ebayer quik delivery even overseas. I bought there several times and all orders where received very quick wel wrapped in good order in a few days
wil buy again

28 de julho de 2022
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Resposta da Railway Model Store

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Classificada 5 em 5 estrelas

Good Service & Quick Delivery

Very helpful on the phone, When I ordered the article online information was quick that my item had been despatched and arrived in Germany within 5 days. Super

11 de julho de 2022
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Resposta da Railway Model Store

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

Classificada 5 em 5 estrelas

Easy to order

Easy to order, well packed, speedy delivery, product as ordered

11 de julho de 2022
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Resposta da Railway Model Store

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Classificada 5 em 5 estrelas

Great service

Great Hornby retailer. Great service - offer discount codes to loyal customers and incredibly quick to resolve issues.

11 de julho de 2022
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Resposta da Railway Model Store

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Classificada 5 em 5 estrelas

Would Recommend This Store

Would Recommend This Store. Excellent Customer
Service And Fast Dispatch.

8 de julho de 2022
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Resposta da Railway Model Store

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Classificada 5 em 5 estrelas

Great service

Great service, great prices. All the parts I required were in stock and delivered within a few days. I will go to RMS before anywhere else.

26 de junho de 2022
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Resposta da Railway Model Store

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Classificada 5 em 5 estrelas

Good service

Good service, happy with the service
Anyhow there was a mistake with shipment option they responded in a good way
Glad to buy from them again.

25 de junho de 2022
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Resposta da Railway Model Store

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Classificada 5 em 5 estrelas

Super service

Super service, Thank you very much.

13 de junho de 2022
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Resposta da Railway Model Store

Thank you so much for taking the time to leave us a 5-star review.

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