Rainier Overseas Movers Opiniões 89

Rainier coordinated a complicated small move with tight deadlines across a tough border and hit every nail square on the head. Chuck was amazingly helpful in getting us to understand the choices and challenges and then overcame every difficulty along the way to a perfectly-timed white glove delivery. They clearly have the right partners and contacts to make things happen. We do need another cross-border move soon and we will use Rainier again.

I can not say enough about what a great experience it was to work with Chuck Crosslin from Rainier overseas movers. We imported our car into the US during Covid . I contacted Chuck after months of failed attempts to export from the Middle East. Chuck got the job done and in record time!

Broke our stuff and overcharged us.
Our stuff fell off the truck, the last movers showed us pictures, and Chuck laughed it off and said we did not buy the insurance. It was gross negligence on their part. Also was over charged after they said they were not ready to deliver our furniture. Added 500. Wow, highly recommend using anyone but Raineir! You definitely want to go with someone that won't brake your things and overcharge you with the hidden fees.

Overall it was a good experience. Our items were packed and stored for two months and then shipped overseas. It arrived a day earlier than expected. All the paperwork was handled by the movers, which was nice. All of our fragile glassware and paintings arrived in tact but a few pieces of antique furniture suffered minor damage and one leg on one of the dining room chairs broke off.

This company was excellent, I had a great experience, completely stress free. I cannot recommend them enough. Quick communication, really caring, warm, friendly, thorough. Our furniture arrived on time and intact.

My wife and I are so incredibly grateful to have found Rainier Overseas Movers. Director of International sales Don Arroyo was absolutely SUPERB on so many levels. His attention to detail, calm demeanor, availability and all around knowledge regarding our case was just wonderful. It was always a pleasure to communicate with him.
Don apparently has over 30 years in international moving and boy does it show. We had to process our move from the USA to the UK just one week prior to the Covid-19 outbreak, needless to say a little added stress to our situation. Don was such a calming influence and informative presence as things progressed. Our eventual destination was a rather remote one in Scotland and everything arrived without any issues at all.
"Thanks" again Don Arroyo, you are very very good at what you do . . . a real asset to Rainier Overseas Movers!!
We will not hesitate to utilize Don's services at a future date should the need arise.

I can say enough about the great move I had with Rainier Overseas! We have moved many times over the years and this was by far the smoothest and easiest of all of them. My Sales guy Don Arroyo was available from beginning to end and kept me well informed throughout. The load packing and loading crew did an excellent job and the same at delivery. We had heard horror stories about moves overseas going poorly, people getting over charged and ending up with big bills at the end, I can say that this was certainly not our experience. I will recommend them to any of my friends who might be moving.

RAINIER OVERSEAS MOVERS Review

I retired & moved to Portugal in Sept. 2019. We moved many times while in the US ARMY including 2 overseas moves & never experienced anything like this fiasco. I am a Portuguese resident but still a US citizen. I paid RAINIER OVERSEAS MOVERS (a consolidator) almost $14,000 for a door-to-door move. Including packing boxes, loading the shipping container, contracting with land and sea shippers & contracting the Portuguese moving co. to deliver our goods, & unpack boxes. RAINIER also suggested their insurance co. UNIRISC. We had “Allied Movers” in the US for packing boxes & packing the shipping container. I checked the shipping container for holes and there were none visible. ALLIED MOVERS did an excellent job. They are the Only good part of this. We were notified when the ship arrived in Lisbon, Portugal. No problems were mentioned during several phone calls to arrange delivery. The Portuguese movers, GLOBAL INTERNATIONAL RELOCATION, say they were told by RAINIER to hold the shipment for a week. My household goods were delivered to me January 3. Everything was soaking wet,(no exaggeration) In addition, there were 43 boxes & items (out of a total of 400 missing). The Furniture was so very heavily water damaged that before GLOBAL INTERNATIONAL was allowed to put the shipment into a semi-truck for delivery, the truck driver made them line the bed of his truck with several layers of cardboard. When it arrived at our house, the truck looked like it had been packed by a two year old who just threw things in the back. RAINIER’s insurance Co., UNIRISC, would NOT allow me to get an estimate for repairs. The contract actually says that getting an estimate might void the contract. On the claim I had to guess at repair costs. And I had to estimate the cost to replace the items in the missing boxes. I filed an insurance claim for > $7,600. The insurance offered to settle for $1,600 (—$1,000 deductible) I declined & they offered $2,300 (—$1,000 deductible.) The bill for the furniture restoration estimate alone is over $9,300. Of the 43 missing boxes & items, UNIRISC, REFUSED to cover them, for any amount. I made a list of items that I know are missing. I have an estimated replacement value of $2,500. Clothing & linens packed in these boxes that were soaked took a month to get all washed. I had to take some things to XL washers. UNIRISC refused to cover the washing & cleaning at alI.I tried dealing with UNIRISC, they were totally unapologetic for the obvious negligence and unwavering in their offer. I tried dealing with RAINIER who are the ones who raised the offer from $1,600 to $2,300 (-$1,000) No one wants to take responsibility. Everyone blames someone else. But my household goods are ruined!!!! I believe the Portuguese movers, GLOBAL INTERNATIONAL RELOCATION was blatantly negligent. The Portuguese Movers blame the shipping Co. and the US movers. RAINIER, blames the Portuguese movers. My contract is with RAINIER who subcontracted the others.I tried to reach out to Richard Haas, the CEO of RAINIER OVERSEAS MOVERS & I did not get a response to 3 attempts. I do NOT recommend any of these companies. I was personally wronged by blatant possibly intentional, damage & negligence and they still would not apologize or cover the damage. None of this was “normal loss” for an overseas move. We were moved by the US ARMY multiple times including 2 overseas moves and we never experienced anything more than a few broken glasses. This damage is atrocious but the refusal to make amends is unacceptable. In my opinion, I would not risk using any of these companies.