Customer service is great at Raisin. Jack O'C is always very helpful in a genuinely friendly way. You will know it is him by his lovely Irish accent and competence. He helped me when I initially si... Ver mais
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Leia as opiniões dos outros
The associate was Pleasant and clarified the situation. My email said my CD was set to renew. Upon inspection of my account and I could only find it in the historic section, my CD was placed by Hano... Ver mais
A empresa respondeu
I have been dealing with Raisin for years now. I like the fact that you can actually call them and find someone to talk to. They are always been patient and helpful to me as a customer. I feel comfort... Ver mais
A empresa respondeu
I am so happy that I found "Raisin" that operates an online marketplace banking services! When I call they actually answer the phone and no waiting on hold for a long time like most banks customer ser... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Informações de contacto
New York, Estados Unidos da América
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,5
Excelente
974 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Solved my issue very quickly and knows…
Solved my issue very quickly and knows her stuff.
2 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're so happy to hear we could resolve your issue quickly and effectively. We appreciate your kind words!
The people are well trained and always…
The people are well trained and always answer my questions even if there complicated.
2 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're so happy to hear that our team has been able to provide you with excellent and helpful service. We truly appreciate your kind words!
Quick and excellent service
Quick and excellent service. Was able to walk me through what I needed to complete my cancelation of a matured CD that I wanted to change to another bank.
30 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're so happy to hear that our service was quick and helpful in assisting you with your CD cancellation. We appreciate you sharing your positive experience!
YOUR TELEPHONE CUSTOMER SERVICE REP WAS…
YOUR TELEPHONE CUSTOMER SERVICE REP WAS VERY INFORMATIVE.
SHE EXPLAINED EVERYTHING ABOUT MY SAVINGS ACCOUNT AND MADE ME REALIZE THAT RAISIN IS "NOT AN ONLINE SCAM".
THE EMAILS I RECEIVED WERE NOT ON POINT AT ALL
AND A TOTAL WASTE OF TIME. THEY REALLY UPSET ME WHERE I ALMOST WANTED TO CLOSE ALL MY RAISIN ACCOUNTS AND CALL YOU GUYS A DAM SHAME SCAM!!!!!
I AM 73 YEARS OLD, WORK 60 HOURS A WEEK TO MAKE ENDS MEET FOR MY FAMILY I DON'T NEED TO BE SCAMMED OUT OF MY HARD EARNED MONEY.
PLEASE MOVING FORWARD.....I PREFER EMAIL SO READ MY MESSAGES CAREFULLY AND NEVER EVER SEND ME FLUFF CRAP RESPONSES AGAIN.
IT MAKE YOU FOLKS LOOK FOOLISH.
YOUR CUSTOMER,
ROBERT LAMARTINA
2 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We appreciate you taking the time to share your feedback. We are glad to hear that our customer service representative was able to provide you with clear and helpful information regarding your savings account.
We sincerely apologize that the emails you received were not helpful and caused you frustration. We understand how important it is to receive clear and relevant communication, especially when managing your finances. Your experience highlights an area where we can certainly improve, and we are taking your comments about the quality of our email responses very seriously. We are committed to ensuring our communications are always on point and valuable to our customers. We value your business and are dedicated to earning your trust.
Since I found Raisin and signed up for…
Since I found Raisin and signed up for CDs, Savings options, Rasin has been awesome!
29 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're so happy to hear you've had such a positive experience with our CD and savings options! Thank you for your kind words.
Resposta da Raisin U.S.
We're happy to hear that our team provided you with such easy assistance. We appreciate your positive feedback.
Excellent phone encounter
Eric Ebimami was very pleasant and efficient. He listened to my problem and was able to correct it right away. It could not have gone any better.
30 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We are so pleased to hear that Eric was able to assist you efficiently and resolve your issue quickly. It's wonderful to know that your experience was so positive.
Ashley Clark was fantastic!!!!!!!!!!!!!!!…
Ashley Clark went above and beyond in helping my wife and I navigate a complicated transaction of simply moving our account holdings to another bank. She was calm and very understanding of my difficulties in trying to figure out how Raisin works.
1 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We are so glad to hear about your positive experience with Ashley. It's wonderful to know that we could assist you effectively with your account transfer and clarify how our services operate. We appreciate you sharing your feedback.
Very kind caring person that didn't…
Very kind caring person that didn't rush this 75 year old man
30 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're so glad to hear we provided a kind and unhurried experience. Thank you for your wonderful feedback.
Ethan did a great job guiding me…
Ethan did a great job guiding me through a transaction.
30 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're so glad to hear our team provided excellent guidance during your transaction. We appreciate your kind words!
Patient and helpful
The Raisin representative was extremely patient and helpful getting me through the online verification process and then explaining how to proceed with managing my CD afterwards. He encouraged me to call again if I have any problems, and I think he meant it!
29 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
Thank you so much for taking the time to share your experience! We are thrilled to hear that our representative was able to patiently guide you through the verification process and help you feel confident managing your CD. Providing supportive, genuine care is exactly what we strive for, and we'll be sure to pass your kind words along to the team. Please don't hesitate to reach back out if you ever need anything else!
I am so happy that I found "Raisin"…
I am so happy that I found "Raisin" that operates an online marketplace banking services! When I call they actually answer the phone and no waiting on hold for a long time like most banks customer service. I am so grateful that I again received excellent customer service from Josh T! He was so polite, friendly and answered all my questions with a smile....so nice that I can see it over the telephone lol! Thank you so much "Raisin" for having such a great customer service team! Love it!
26 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
Hi there, thank you so much for the wonderful five-star review! We are absolutely thrilled to hear how happy you are with the Raisin marketplace. We pride ourselves on offering quick, accessible phone support without the long hold times, so it’s fantastic to know we hit the mark for you. We will be sure to pass your incredibly kind words along to Josh T., he will be delighted to hear that his smile and friendly service made such a positive impression all the way through the phone! Thank you for being a part of the Raisin community, and we look forward to continuing to provide you with excellent service.
Josh was very patient
Josh was very patient, helpful and professional.
25 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're so glad to hear about your positive experience with our team. Thank you for your kind words!
No issues making deposits
No issues making deposits. Transfers were completed overnight so. next day the deposit was in my chosen bank.
23 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
Thank you for sharing your experience! We are glad to hear that your deposit and transfer process went smoothly and efficiently. Ensuring your funds move quickly and securely is a top priority for us. Thank you for choosing Raisin!
I spoke to one of the representatives…
I spoke to one of the representatives and the experience was excellent
Thank You thank you Raising for having
Such a good employee!!
24 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you had such an excellent experience with our representative. We take great pride in our team, and we will be sure to pass your kind words along to them—it will truly make their day. Thank you for choosing Raisin!
My call was answered very quickly and…
My call was answered very quickly and the lady was very nice. I don’t care for the process of withdrawing funds. Having to put it in cash acct. then wait. Then move it to my bank and wait That cash acct is a waste of time
22 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We appreciate you sharing your feedback regarding the withdrawal process. We understand your frustration with the steps involved and are always looking for ways to improve our services for our valued customers.
Im feel good with everything!!!
24 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We are so happy to hear you feel good about everything! We appreciate your kind words.
A Customer Focused Business
I have had very good experiences with Raisin since the beginning. Customer service is great. Easy to actually speak to someone rather than dealing with AI generated response systems. Please do not change that! Today, Ola was so very helpful. He is a gem. He walked me through finding a new CD that matched my needs and finding a form to change my external bank change. Thank you for setting up a process that is customer friendly.
24 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We are so pleased to hear about your consistently positive experiences and that our customer service has met your expectations. We truly value your feedback regarding our human-centric approach to support and are delighted that our team member was able to assist you so effectively today. We appreciate you recognizing our efforts to create a customer-friendly process.
I really like Raisin
I really like Raisin it is usually a very easy app to use. But today’s experience was a little frustrating. My bank was bought out by another bank and trying to change my external bank to the new one was extremely frustrating.
23 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We appreciate you sharing your experience. We understand how frustrating it can be when changes to your bank make updating information difficult. We are reviewing our processes to improve this.
Great customer service
Every time I call Raisin for any reason, the people I speak to are helpful, knowledgeable, and pleasant. Dylanni was no exception, resolving my problem efficiently and cheerfully!
23 de junho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We are so glad to hear about your positive experience with our team! Your kind words truly mean a lot to us. Thank you for sharing your feedback.
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