I called bc I got an email saying that I had an outstanding balance of a significant amount. Janine was kind, respectful and detailed when she was explaining why that happened. She was also very hel... Ver mais
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Leia as opiniões dos outros
Five star experience with Charlton today! He not only helped me with my overpayment but also based on my usage history he changed direct debit for me. Extremely professional and polite! Thank you Char... Ver mais
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Thank you Fezile, I have had a long time issue with my bills and wrong usage charges, have spoken to different staff without solution. The last staff I spoke with before Fezile complicated the issue... Ver mais
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Today I had an issue with my billing acocunts and Nathi really helped me resolve the issue, taking matters into his own hands and spending an hour helping me out. Hope karma rewards him back for his... Ver mais
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Informações sobre a empresa
- Fornecedor de energia
- Empresa fornecedora de energia eléctrica
- Companhia de gás
- Fornecedor de energia renovável
Escrito pela empresa
Rebel Energy is a new breed of energy supplier, providing clean energy to households in the UK at an affordable price. Rebel’s on a mission to address inequality and combat the climate crisis with a benevolent mindset. Rebel with a cause, energy with a difference.
Informações de contacto
Rebel Energy Supply, Bedford Heights Business Centre, Brickhill Drive, , MK41 7PH, Bedford , Reino Unido
- 0345 528 0195
- help@rebelenergy.com
- rebelenergy.com
4,4
Excelente
4 mil opiniões
Não respondeu a opiniões negativas
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Great job throughout
New customer to the company, and had not received an energy bill in last 4 months. I called after 2months and was advised the property had an outstanding bill of £400+, I requested an invoice from the accounts dept who didnt respond and the deadline for paying the outstanding amount - without being issued a invoice - had come so I followed up on my email and then emailed the help desk.
My issue was picked up by the friendly and professional Sarah W. Who not only managed to rectify my issue and remove the erroneous additions, but kept me informed of actions taking place through the process.
in under an hour everything was resolved. sometimes you just need the right person to help you, Thank you SarahW!
21 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Sam,
Thanks for your feedback. It's lovely to hear how friendly and responsive you found Sarah during your interaction. Sarah will appreciate your thanks - what you've said will mean a lot!
Please don't hesitate to get in touch if we can assist you with anything in the future.
Nawaal’s assistance in the final stage was professional and efficient.
I had a long-standing billing issue that took quite some time to be addressed. However, I appreciate that Nawaal ultimately stepped in and helped resolve the problem by updating my meter reading and generating an accurate bill. While the process was frustrating, Nawaal’s assistance in the final stage was professional and efficient.
20 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Alice,
Your feedback is so helpful to us - thank you for taking the time to get in touch.
We're sorry to hear of the experience you had but are pleased you found Nawaal to be so helpful in resolving the issue. Your comments will mean a lot to Nawaal.
Thank you Fezile
Thank you Fezile,
I have had a long time issue with my bills and wrong usage charges, have spoken to different staff without solution. The last staff I spoke with before Fezile complicated the issue more, speaking with Fezile gave me clear picture of the whole issue and he was able to clear off the wrong bills. I hope this will be a permanent solution. Fezile was brilliant in communication and patience.
21 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Olalekan,
Thanks for your feedback - it's so helpful to us.
We're sorry if your previous experience fell short - that's not how we want things to be. We are however, very pleased that Fezile was able to explain matters clearly and help find a solution. Your kind comments will mean a lot to Fezile and will be sure to raise a smile.
Please don't hesitate to get in touch if we can help with anything further.
I had a query with regards to an outstanding bill
I had a query with regards to an outstanding bill from Apr-Aug24, where i wasn't living at the address and my ex was with her new partner, therefore making her liable. Finally, this has been sorted, thanks to Nawaal for his help.
19 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Dan,
We're really pleased to hear the service you received was worthy of a 5 star review. Nawaal will have been pleased to have helped. Thanks for taking the time to share your feedback.
Ocean the call handler was very warm
Ocean the call handler was very warm, friendly and helpful today, she dealt with my enquiry very efficiently.
21 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Caroline,
Warm, friendly and helpful is exactly what we've set out to be and we're delighted this is what you experienced when you called. Thanks for taking the time to get in touch - Ocean will have been pleased to help.
Resposta da Rebel Energy
Hi Fraibet,
We're so glad to hear this, kindness is key! 😊 Thanks for your feedback!
I spoke to Siziphiwe and she spoke…
I spoke to Siziphiwe and she spoke nicely, and professionally. She explained the situation and advised us on what to do as the system was down at the moment.
21 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Anthony,
Thanks for getting in touch - we appreciate your feedback and are pleased you felt the way you did about the service you received!
Great experience speaking with…
Great experience speaking with Phakamani this morning who helped me understand my bills and updated my direct debit in accordance to my usage. He also followed up with an email offering extra reassurance which was a lovely touch. Very friendly, very knowledgeable and patient as well as very polite
21 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Maggie,
Feedback like this genuinely means a lot to us, thank you for sharing it.
We pride ourselves on our customer service and are delighted your conversation with Phakamani was such a great experience - that's lovely to hear. Your kind comments will mean a lot to Phakamani and will be appreciated.
Most things are OK with rebel Energy I…
Most things are OK with rebel Energy I do feel updates and reviews could be put into place far more Quiker and understanding for the consumers.
21 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Thanks for getting in touch, Lindsay. We appreciate your feedback.
Been using rebel energy and have always…
Been using rebel energy and have always been courteous and polite and easy to get hold of.
20 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Miles,
Thanks for choosing us as your energy provider. We're so pleased the service you've received has been worthy of a 5 star review. We're always happy to help!
Thanks for taking the time to share your feedback.
Really good phone call
Really good phone call. Answered everything i needed to know and the gentleman was more then happy to help
20 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Malcolm,
We pride ourselves on our customer service and are so pleased you felt the way you did about the service you received. Thanks for taking the time to share your experience and thanks for choosing us as your energy supplier!
Fast and Efficient service
Janine was a star, she was so helpful explaining my bill and very efficient helping me pay it. The wait for customer service wasn't that long either. Thanks again!
20 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Laura,
We pride ourselves on our customer service and it's so nice to hear how helpful you found Janine - being described as a star will be sure to raise a big smile 🌟 Thank you for taking the time to share your feedback.
I can't say enough good things My…
I can't say enough good things My experience was so satisfying Janine was so friendly explained everything to me in a language I could understand Sorted out my problem and gave me advise I so needed It hasbeen a long time since I felt my needs had been met
20 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Pam,
This is such lovely feedback to receive - thank you so much for taking the time to feed this back to us.
Here at Rebel, we genuinely try to be that little bit different in the way we do things and we're pleased you felt your needs were met - we recognise just how important this is. Your kind words will mean so much to Janine who will have been happy to have helped.
New customer to Rebel and was welcomed…
New customer to Rebel and was welcomed by a lovely lady called Janine who answered all questions and shared information I needed to know.
I then spoke to Hazel from customer services who was also able to help me, and my account was completely set up within a handful of minutes.
Thank you both.
20 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Cara,
Welcome to Rebel and thank you for choosing us as your energy provider!
We pride ourselves on our customer service and it's lovely to hear how helpful you found Janine and Hazel - they will both really appreciate you taking the time to say thank you! 😊
Thanks for taking the time to share your experience and please don't hesitate to get in touch if we can assist you with anything further.
Clear helpful advice
20 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
We're always happy to help and are pleased to hear you received helpful advice. Thank you for taking the time to feed this back to us, Deborah!
Had an issue with my bill
Had an issue with my bill , it was much higher than I had anticipated. I then contacted Rebel Energy, and spoke to Rhys . He was extremely helpful and resolved my query swiftly. Rhys provided excellent customer service and was very patient whilst answering the numerous questions I had . All in all one very satisfied customer.
20 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Saj,
We're glad you're a very satisfied customer - that's what we like to hear!
Excellent customer service is what we always strive to deliver and we're pleased you found Rhys to be so helpful and patient - that's great feedback! Thank you for sharing your experience.
PhakamaniG was very helpful in sorting…
PhakamaniG was very helpful in sorting out my direct debit, he was very polite and friendly, he ensured my problem was resolved quickly and I was very happy with the result.
20 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Kim,
We're so glad the service Phakamini provided was worthy of praise and your kind words will mean a lot to Phakamani .
Knowing you felt happy means a lot to us 😊 Thank you for taking the time to share your experience.
Best service I’ve received from Rebel yet
Staff member Phakamani was brilliant, so much more helpful than the last person I spoke with at Rebel. Cleared up confusion I’d had around my bill and how to use the credit on it, and got my direct debits recalculated.
20 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Laura,
We're really sorry if your initial experience fell short - this is not how we want things to be and appreciate your feedback. We are however, very pleased to hear just how helpful Phakamani was in helping you - thanks for letting us know. Phakamani will be pleased to read your kind words.
Spoke to Siziphiwe Matwa about issues…
Spoke to Siziphiwe Matwa about issues with my account and was very helpful and kind with my issue
20 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Peter,
Siziphiwe will have been pleased to have helped you and it's great to hear the service you received was worthy of a 5 star review. Thanks for taking the time to share your experience, we appreciate your feedback.
I strongly recommend using their…
I strongly recommend using their services believe me it was quite affordable I had to connect once and forget that it existed, because of its automated debit system and things. I'm delighted to have their services
20 de março de 2025
Opinião espontânea
Resposta da Rebel Energy
Hi Lochan,
We're so glad you recommend us and appreciate you taking the time to share your feedback, thank you!
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