I have used Reckon accounting product for more then 20 year, Moving through different platforms. I now use reckon one. Reckon has always supported me whenever I need help on understanding the feature... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We are long term users. The annual renewal of license has resulted in ‘upgrades’ that have made the system sooooo slow. Our sole operator business does not need all that is on offer- yet we are not ab... Ver mais
A empresa respondeu
Deepta Gupta helped me fix the issue with clear and concise instructions and talked me through each step I needed to complete. My issue was fixed within 2 minutes- very happy with the service.
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... Ver mais
Informações sobre a empresa
Sobre Reckon
Escrito pela empresa
Accounting and payroll software made for every Australian small business
Reckon is built for Australian small businesses and sole traders, so you can spend less time on admin and more time on the part of your business you actually care about.
Reckon One covers the day-to-day money stuff: track income and expenses, send invoices and quotes, and get paid faster with online payments and automated reminders. Bank feeds and automated categorisation keep everything accurate and up to date, and GST tracking and BAS preparation are baked in, so tax time is less stressful.
Need payroll too? It's built right into Reckon One, or available on its own as Reckon Payroll. Either way, STP, super calculations and Payday Super are sorted and kept up to date as the ATO changes the rules. Whether you're a sole trader juggling invoices solo or an employer running payroll for a growing team, Reckon is built for how Australian businesses actually work.
Every plan includes free data migration and a personalised onboarding session, plus a 30-day free trial included when you sign up. No lock-in contracts, cancel anytime.
Informações de contacto
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Austrália
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4,2
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
they make sure that I understand…
they make sure that I understand everything that I have to do
16 de junho de 2026
Karren was very helpfull
5 de junho de 2026
Resposta da Reckon
Excellent to hear Ken!
Karren is definitely one of our superstars and its awesome to hear she was able to help out.
I'll shoot this over to her and her team as I know they'll be super excited to see this 🙂
Thanks so much for taking the time to share your feedback, cheers!
Technical support was excellent
Technical support was excellent, sorted out my problem and was able to assist remotely to get me up and running. Thank you
1 de junho de 2026
Resposta da Reckon
Excellent to hear the support team were able to help out and get you back up and running Bryony! Thanks so much for taking the time to share your review and feedback 🙂
Happy with software and support
25 de agosto de 2025
Resposta da Reckon
Great to hear! Thanks so much for your review and feedback 🙂
I reckon NOT
Worst customer service and technical support (all offshore) I have experienced in 40 years of dealing with businesses. Avoid Reckon like RSV. One star is flattering. The only reason I haven't given zero is because the feedback form doesn't allow it. Awful.
29 de maio de 2026
Resposta da Reckon
Super glad to hear our team could jump in so quickly and touch base with you. Its definitely something we care a lot about so it’s great to know it made a positive first impression 🙂
If you need anything as you continue your trial, we’re always here to help so sing out if you need a hand.
Cheers!
I change from a Desktop version of…
I change from a Desktop version of Rekon to Reckon One.
They said my data would be transferred over in a migration process.
Two months later it's still not correct. Emails as phone calls haven't got any results and even when I point out that balances are incorrect, they have done nothing.
What customer service????
Kevin
12 de março de 2026
Opinião espontânea
Resposta da Reckon
Hi Kevin
As we've been chatting about in our conversation on Facebook, we're more than happy to look into what's happened during the course of your migration and we've taken steps to make contact with you in order to do so.
Please reach out to us at your earliest convenience using the contact details that our migration specialist has left in his voicemail to you and we'll get this moving in the right direction.
Thanks
very helpfull in the tech centre
20 de maio de 2026
Very good technical support
Very good technical support. A very helpful and patient technician guided me to my program. I would have found it very difficult.
One thing- when ringing me , I will not answer unless the person identifies themselves and Reckon does not-just a small thing but fixing it would make the service perfect!
18 de maio de 2026
The technical support was excellent…
The technical support was excellent when I had an issue today
23 de abril de 2026
Resposta da Reckon
Great to hear our technical support team were able to help out and thank you so much for sharing your feedback & review Jeannine!
Resposta da Reckon
Thanks so much for sharing your feedback Kevin, we really appreciate it!
Cheers!
Staff commication and listening skills.
The listening, helpfulness and communication skills of Arpit!!
17 de abril de 2026
Your staff was very polite
Your staff was very polite, helpful, understanding of the problem I was having and went out of her way to ensure the problem was rectified.
14 de abril de 2026
quick and efficient support response
2 de abril de 2026
excellent service and my guy well…
excellent service and my guy well versed and very pleasant
1 de abril de 2026
Locked Out of My Own Financial Data Unless I Keep Paying
Used Reckon Accounts Personal for years to manage my finances, only to find that the moment my subscription expired, I was completely locked out of my own data.
You don’t just lose access to the software — you lose the ability to even view or export your own financial records unless you keep paying. There’s no read-only mode, no grace period, and no way to retrieve your data without renewing.
They claim you “own your data,” but in reality, you can’t access it without an active subscription. That’s not ownership — that’s dependency.
Would not recommend to anyone who values control over their own information.
27 de março de 2026
Opinião espontânea
Resposta da Reckon
Thanks for taking the time to share your feedback Josh.
We’d like to clarify how Reckon Accounts Personal works in this regard. Access to the software, including the ability to open, view, and export your data is tied to an active subscription. This has always been the case and is outlined in our product information and terms for the Reckon Personal range. At this time, a read-only mode is not available in the Personal range software.
That said, you absolutely do retain ownership of your data. Renewing your subscription will restore full access to your existing file, allowing you to view or export your records at any time.
We understand this setup may not suit everyone, and we genuinely appreciate your feedback.
I had such wonderful support from Jason…
I had such wonderful support from Jason Z, it was great to have my problem solved with such professional help.
12 de março de 2026
Still no fix for cash flow problrm
Still fix for cash flow problem this person says I knew how to fix which is not true setting my computer date back to pre-January is not a fix to the program. Its a program Fault and it is now march and nothing has been done to fix it
Andrew Triplady is not correct
Andrew Tiplady
1 review
AU
Rated 5 out of 5 stars
5 days ago
Verified
Immediately service
You new how to fix the problem immediately
26 de janeiro de 2026
Opinião espontânea
Resposta da Reckon
Hi there
Thanks for your patience while we worked on addressing this issue. I'm happy to advise the cashflow forecast error in the Reckon Personal v31 software has been fixed and you'll find details of this on our Community here -https://community.reckon.com/discussion/8102411
If you have any questions, feel free to add a comment the Community and we'll do our best to assist.
Cheers!
Great Support
Very fast turnaround time for my support query and excellent, knowledgeable help
24 de fevereiro de 2026
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