Regalcollective Opiniões 

Resposta da Regalcollective

3/06/2026

Hi Desiree,

Thank you for your feedback and supporting our small family business.

We’re sorry to hear that you were disappointed with your experience.

After reviewing the order details, we can confirm that your order included a personalized custom item that was made specifically to your requested specifications. Due to the personalized nature of custom-made products, these items are final sale and are not eligible for return or refund.

Additionally, the order was placed using a promotional offer. As outlined in our Return & Refund Policy, orders placed using promotional or discounted offers are not eligible for return or refund. These policies are clearly displayed on our website prior to purchase and are applied consistently to all orders.

We understand that this may not have been the outcome you were hoping for, and we’re sorry for any frustration caused. Our team responded in accordance with our published policies.

If you have any further questions, please contact our customer care team via email and we will be happy to assist.

Kind regards,

Team Regal Collective

Resposta da Regalcollective

1/06/2026

Hello Sally,

We’re sorry to hear about your experience and completely understand your frustration.

We would like to assure you that we are a small family business and that your order was processed and shipped promptly after purchase. As communicated in our previous correspondence, we have been actively investigating the shipment with the courier after noticing that the delivery had stalled in transit. According to the information provided by USPS, a delivery attempt was made, but the package was ultimately marked as undeliverable due to address-related issues and formatting discrepancies identified by the carrier, which was unfortunately outside of our direct control.

We have been in direct contact with you and are pleased that we have now been able to reach a satisfactory resolution. Customer satisfaction is always our highest priority, and we never want any customer to be left without their order.

We appreciate your patience and understanding throughout this process and thank you for giving us the opportunity to make things right.

Kind regards,

Team Regal Collective

Resposta da Regalcollective

Actualizada a 1/06/2026

Hi David,

Thank you for taking the time to update your review.

We’re delighted to hear that we were able to resolve everything for you and appreciate the opportunity to make things right.

We hope your wife loves the name necklaces as much as we loved creating them for you. It was a pleasure crafting something special for your family.

Thank you for supporting our small family business.

Warm regards,

Team Regal Collective

Resposta da Regalcollective

26/05/2026

Hi Michelle,

Thank you for reaching out and supporting our small family business.

We can confirm that your order was processed, shipped, and marked as delivered to the address provided during checkout. We understand how frustrating this situation must be, especially when the tracking shows delivered but the parcel has not been located.

We have sent you an email so we can work towards a solution and investigate this further with the carrier. In rare cases, parcels may be misplaced or stolen after delivery, and we are currently requesting additional proof of delivery from the shipping provider to help resolve this matter as quickly as possible.

Thank you for supporting our small family business.

Team Regal Collective

Resposta da Regalcollective

25/05/2026

Hi Lacey,

We’re very sorry to hear your order did not meet your expectations. Customer satisfaction is always our top priority as a small family business, and we truly appreciate you taking the time to share your feedback.

We’d also like to provide a little more context about our jewelry finishes. Our pieces are made using a premium PVD coating process (Physical Vapor Deposition), which creates a more durable and long-lasting finish compared to traditional plating. This process helps resist tarnishing, fading, moisture, and everyday wear. Because of the nature of PVD coatings and different lighting conditions, the gold tone may appear slightly brighter, warmer, or darker depending on personal preference and environment.

As shown in our website examples, our standard lettering format uses a capitalized first letter followed by lowercase letters to provide the cleanest overall appearance for the design. Additionally, for custom number combinations such as “11,” a small connecting line is included during production to help support the structure and durability of the piece. We completely understand this may not have matched your expectations, and we truly appreciate your feedback.

We value all customer feedback, as it helps us continue improving both our products and customer experience. Our support team has also reached out directly to further assist and work toward a resolution.

Thank you again for supporting our small family business.

Team Regal Collective

Resposta da Regalcollective

23/05/2026

Hi Claire,

Thank you so much for your kind review! We’re so happy to hear that you love your Name earrings and Name necklace. We hope you enjoy wearing them and creating lots of special memories with your new pieces.

Thank you again for supporting our small family business.

Team Regal Collective

Resposta da Regalcollective

22/05/2026

Hi Diana,

Thank you so much for your kind words! We’re thrilled to hear you love your bracelet and had a great experience with the quality and shipping.

It means a lot to us that you took the time to share your feedback and support our small family business. We hope you enjoy wearing and layering your bracelet for a long time to come ❤️

Team Regal Collective

Resposta da Regalcollective

19/05/2026

Hi Darlene,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your frustration regarding the delivery time of your order.

As a small family business, we take every piece of customer feedback very seriously and always strive to provide the best possible experience for our customers.

We’d like to reassure you that your order is currently in transit and is still within the delivery timeframe outlined on our website prior to purchase. Your package is now with your local courier and is expected to be delivered shortly.

Each item is custom handmade to order, which requires production time to ensure the quality meets our standards, followed by shipping transit time.

We completely understand that waiting can be frustrating, and we truly appreciate your patience and understanding. We’re confident your order will arrive very soon, and we sincerely hope you’ll love the quality of your piece once it arrives.

If there is anything further we can assist you with, please don’t hesitate to contact us directly — we’re always happy to help.

Thank you for supporting our small family business.

Team Regal Collective

Resposta da Regalcollective

19/05/2026

Hi Linda,

Thank you so much for sharing your experience! We’re thrilled to hear your daughter loved her Mother’s Day gift and that seeing the names on the Name Bracelet made such a special moment❤️

We truly appreciate your kind words about the lightweight feel and quality craftsmanship — that means the world to us. Thank you again for choosing us for such a meaningful gift!

Thank you for supporting our small family business.

Team Regal Collective

Resposta da Regalcollective

18/05/2026

Hello Geula,

Thank you so much for your wonderful review, We’re so happy to hear you loved the bracelet and packaging. Having your daughter’s children’s names on such a meaningful piece makes it incredibly special, and we’re honored we could create it for you. ❤️

Each custom piece is handmade with care and created especially for each customer, and we truly appreciate your patience and support throughout the process. It means so much to us that you would shop with us again.

Thank you for supporting our small family business!

Team Regal Collective

Resposta da Regalcollective

18/05/2026

Hello Susan,

Thank you so much for your kind words, We’re thrilled to hear you loved the necklace and engraving. Having your grandchildren’s names on such a meaningful piece makes it extra special, and we’re honored we could create it for you. ❤️

Each custom piece is handmade with care and created especially for each customer, so it truly means a lot to us that you shared your experience and recommendation.

Thank you for supporting our small family business!

Team Regal Collective

Resposta da Regalcollective

18/05/2026

Hello Angela,

Thank you so much for sharing your experience, We’re so happy to hear the bracelet made such a meaningful gift for your daughter. ❤️

Each custom piece is handmade with care and made especially for each customer, so we truly appreciate your patience and support throughout the process. It means a lot to us that you chose us for such a special occasion, and we’re thrilled you were happy with your order.

Thank you for supporting our small family business!

Team Regal Collective

Resposta da Regalcollective

18/05/2026

Hello Patricia,

Thank you so much for your kind words, We’re absolutely thrilled to hear your niece loved the 3D Initial necklace and that it arrived just in time for her birthday. ❤️

It means the world to us to know you had such a great experience and that the piece made her day extra special. We truly appreciate you taking the time to share your feedback.

Thank you for supporting our small family business!

Team Regal Collective

Resposta da Regalcollective

14/05/2026

Hi Becky,

Thank you so much for your kind review and for choosing Regal Collective for your Mother’s Day gifts. We’re so happy to hear the gifts were loved by everyone and that they arrived in time for the special occasion.

We also truly appreciate your feedback regarding shipping times. Each item is custom handmade to order, which requires production time to ensure the quality meets our standards, followed by shipping transit time.

As a small family business, we genuinely value every piece of feedback and are always working to improve our customers’ experience.

Thank you again for your support.

Warm regards,
Team Regal Collective

Resposta da Regalcollective

9/05/2026

Hello Cheryl,

Thank you for your message and for supporting our small family business.

We’d like to reassure you that your package is within the expected delivery timeframe. Your order has been processed and shipped from our end and is currently in transit. It will be delivered shortly.

Please note that each custom piece is handcrafted with care, and this process requires time to ensure every detail meets our high-quality standards.

We have also checked our inboxes and are unable to find any email from you. Could you please check that your message was sent to the correct email address: info@regalcollective.com so we can assist you further.

Thank you for your understanding and continued support.

Team Regal Collective

Resposta da Regalcollective

7/05/2026

Hi Carla,

Thank you for your feedback!

We’re so glad you and your daughter-in-law loved your personalized name bracelets! Each custom piece is handcrafted with care, and this process requires time to ensure every detail meets our high-quality standards.

Thank you so much for supporting our small family business.

Team Regal Collective

Resposta da Regalcollective

7/05/2026

Hi David,

Thank you so much for your feedback!

We’re absolutely thrilled to hear the bracelet was loved and will be worn every day ❤️ That truly means so much to us.

Thank you for supporting our small family business.

Team Regal Collective

Resposta da Regalcollective

5/05/2026

Hi Sue,

Thank you for your feedback, and we’re really sorry to hear about your experience.

We completely understand how disappointing this must have been, especially for a Mother’s Day gift. We’re sorry the initial delivery was missing an item and that the replacements didn’t meet your expectations. We can confirm that the replacement has now been delivered.

In rare cases, orders can get mixed up during production, and we’re reviewing this internally to help prevent this happening again. Our 3D initial necklaces are designed to be quite dainty and subtle, but we understand this may not have been what you were expecting.

We truly value your feedback and will take this on board as we continue improving both our products and quality checks.

Thank you for supporting our small family business.

Team Regal Collective

Resposta da Regalcollective

7/05/2026

Hi Sharon,

Thank you so much for your heartfelt feedback ❤️

We are deeply sorry for your loss, and we’re truly honored that these earrings could hold such special meaning for you and remind you of your husband. It means so much to us to hear that you love them and feel beautiful wearing them — just as much as we loved making them for you.

Thank you for supporting our small family business.

Team Regal Collective