Regalcollective Opiniões 

217
•
TrustScore: 4.5 em 5

4,3

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Classificada 5 em 5 estrelas

Just got my 3 earrings with Names on them they are amazing and so personal cant wait to see their faces at Christmas :)

Classificada 4 em 5 estrelas

I have sent two emails to Regal Collective, and they have replied both times so can’t fault them there, however when i open the email it is blank. Their response is not there… i just want an update on... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The custom bracelets are beautiful! If you order 3 bracelets, the third one is free. I didn't understand that and only ordered 2 bracelets, thinking the third one would be made for free. I was mistak... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Everything about this purchase was amazing. Customer service is responsive and timely. Communication is open and they do what they say they will. Product arrived before expected. And let me tell you…t... Ver mais

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Informações sobre a empresa

Informação fornecida por diversas fontes externas

Necklaces, Bracelets, Body jewelry, & Earrings. Bringing luxury and style at affordable prices. jewelry to live in, perfect for every woman.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

217 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(217)

182 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Do NOT buy from this company

Do NOT buy from this company. I ordered in November and I still have not received my order 3 months later. I have emailed back and forth with them and all I keep getting are excuses! 24 emails later and this was the response I got this morning. Asking me to be patient? I have been patient. I gave you my $, you failed to deliver a Christmas gift, and 3 months later I still do not have my items. I have been told they shipped a new order. I have been told I was issued a store credit. None of these things are true. SCAM COMPANY!!

18 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered never arrived after 2 months of waiting

Ordered two necklaces just before Christmas, so around the second week of December. I received an out for delivery notification beginning of January. The package never arrived. I reached out to the company second week of January to see where my package was. They said it was unable to be delivered due to not having an access code. My building does not require a code and does not have any gate to access. So after re-confirming the address, they said they were going to ship out another one asap. So I waited yet again, but never received any sort of confirmation of shipment. Two weeks go by and I never received my package. I reached out a third time and they said they would ship it out again. A week goes by and still nothing. I reached out a fourth time demanding a refund and there was silence. After I disputed the charge with my cc company, I finally heard back from the company and they refunded the money.
I’m very disappointed with this company. They kept claiming that my package was undeliverable, but in the last 2 weeks I have ordered from other companies through Etsy and received my packages with no issues. Would never order from this company again.

15 de fevereiro de 2026
Opinião espontânea
logótipo da Regalcollective

Resposta da Regalcollective

Hello Tammy,

We’re truly sorry to hear about your experience!

After reviewing your order, we can confirm that it was processed and shipped promptly on our end. Unfortunately, the delivery was marked as failed by the carrier due to an incomplete shipping address, specifically no unit number being provided at the time the order was placed.

As outlined in our shipping policies prior to checkout, customers are responsible for ensuring that the full and correct shipping address — including any apartment or unit numbers — is entered when placing an order. Incomplete address details can result in failed delivery attempts by the carrier, which are unfortunately outside of our control once the package has shipped.

Our team has reached out to you via email to help resolve this matter and provide further clarification. We are always happy to assist and do our best to find a solution.

Thank you for supporting our small family business.

Kind regards,
Regal Collective Team

Classificada 5 em 5 estrelas

I got my necklace for Christmas 2025…

I got my necklace for Christmas 2025 and I have worn it everyday since! I have received compliments on how pretty it is. I love it. I sleep in it and shower with it. It still looks great. Highly recommend.

10 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I wouldnt even give them a one star

I wouldnt even give them a one star. I ordered some pretty earrings (bows) early December. Despite tracking from China and excuses they only just arrived in time for a Christmas gift around the 24th. They were the worst thing I've ever seen. Nothing like the Instagram photo. Too small to actually fit in the ear. Cannot tell that they are pretty bow in the image online. Messaged then a few times and finally got a reply 8 Feb (from December) to say they were the same measurements as advertised and no refund could be issued. I feel scammed Please do not waste your hard earned money on this Company. It will just end in disappointment especially if it is a gift.

8 de fevereiro de 2026
Opinião espontânea
logótipo da Regalcollective

Resposta da Regalcollective

Hello Sarah,

Thank you for taking the time to share your feedback.

First, we would like to clarify our communication timeline. All emails received were responded to within our standard response window of 48–72 hours, with our most recent reply sent on January 13th. We sincerely apologise if there was any confusion regarding this, but please be assured that your messages were not ignored at any point.

We are genuinely sorry that the earrings did not meet your expectations. We understand how disappointing it can feel to receive an item that differs from what you had envisioned, particularly when it was purchased as a gift. While the measurements listed on our product page are accurate and the item was manufactured accordingly, we recognise that perception can vary when viewing products online. As earrings are considered a hygiene-sensitive item, they fall under our final sale policy for sanitary reasons and are not eligible for return as stated on our refund policy.

Regarding shipment origin, as clearly outlined in our Shipping Policy, Regal Collective works with multiple fulfillment partners and warehouses across North America, Europe, and Asia to ensure product availability and efficient delivery. Orders are dispatched from the warehouse where the specific item is in stock at the time of purchase, which means shipping origins may vary. This information is provided transparently on our website prior to checkout.

Please feel free to reach out to our team directly if you require any further assistance — we are always here to help.

Thank you for supporting our small family business.

Sincerely,
Regal Collective Team

Classificada 5 em 5 estrelas

I love the necklace

I love the necklace. It was a smidge smaller than expected but it's still very pretty. I get compliments on it everytime I wear it. I don't remember exactly how long it took to get to me. It came before I wondered if I was getting scammed. Lol. I'd purchase again.

16 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Really beautiful and well-made product

Really beautiful and well-made product! It is dainty, but feels sturdy enough to withstand frequent wearing. My only critique is that I wish the heart charms would stay facing forward and not flip, but that’s no big deal. Beautiful product at a great price! I’m very happy with my purchase!

26 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Omg I love my custom name earrings

Omg I love my custom name earrings. It took a little while to get to me. Unfortunately they came after Christmas. They are so cute, they fit my ear perfectly. I will be buying more products 🥰❣️. The customer service Rep was so nice 🙂.

25 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great company

Great company! Ordered two bracelets and they are beautiful. Great customer service as well. One of the bracelets arrived damaged, and they replaced the bracelet for me. I did have to push back a little to get the replacement, but they did end up making things right.

21 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I love my necklace

I love my necklace, they kept me updated, great communication. I will be ordering from them again. I’m very pleased 🩷🧡

21 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Don't order from this company

I ordered something on 12/2/2025 and it's now 1/21/2026 and I haven't received it. I emailed them and got a response that didn't satisfy me. I asked for my order to be cancelled and refunded and they refused.

21 de janeiro de 2026
Opinião espontânea

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