relaxacare.ca Opiniões 

151
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have a Costway zero-gravity full body massage chair from Relaxacare and it's the best investment I've ever made for my daily life!! I recover faster from my workouts, sleep better, deeper and l... Ver mais

Classificada 5 em 5 estrelas

Last week had a doctors appointment my doctor recommended red light therapy for my health issues. Looked up shops near me and I visited relaxacare in Burlington. Jason and Alex were so helpful lea... Ver mais

Classificada 5 em 5 estrelas

Bought a new MC-2500. It didn't quite fit me correctly. Jason agreed to deliver me a new MC-1500 (which fits me great) and pickup the MC-2500 (which saved me from having to pay to return it) and in... Ver mais

Classificada 5 em 5 estrelas

Hands down, Relaxacare is the best wellness company in the business. Starting with Customer Service. Jason and his team care for you right from the start. Thoughtful, knowledgeable, and they have the... Ver mais

Informações sobre a empresa

  1. Loja de cosmética

Escrito pela empresa

At Relaxacare we offer a wide range of products such as massage chairs, saunas, red light therapy, hot tubs and much more. Our goal is to be apart of every consumers health journey. We provide communication and education to all our valued customers.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

151 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(151)

32 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Hands down best service

Hands down, Relaxacare is the best wellness company in the business. Starting with Customer Service. Jason and his team care for you right from the start. Thoughtful, knowledgeable, and they have the best prices on massage chairs, saunas and essentially anything in the wellness space. I wouldn’t go any where else for my wellness products.

9 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I got my sauna at Relaxacare

I got my sauna at Relaxacare. It was the best price and we love it! Got it on time and it looks great in our home. Everything went very smoothly and people were very helpful and informative. I would highly recommend them.

9 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

After shopping around

After shopping around, I realized how big of an investment a massage chair can be. I had a friend who purchased a massage chair from Relaxacare and recommended that I take a look. I visited the store and explained that I was concerned with reliability and longevity of the brand vs some of the other stores are newer and worries they won’t exist in a year or two. I was informed that Relaxacare has been in business over 10 years and that I can call in 1-2-3 years knowing my purchase is protected. This was a big relief after having visited a number of smaller stores that looked like they just opened or looked like they were a bad month from going under. I’m very happy with the my purchase, the staff and the great warranty.

1 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

During the purchase portion of my…

During the purchase portion of my transaction, the sales person was very approachable and knowledgeable about the products .We had an initial phone call which was informative annd helped us choose the right product for us. Follow up texts were quick and answered all questions. Arranging a delivery was great. The initial date of delivery was a couple weeks away, however customer service stayed on top of things and managed to reschedule within a couple days due to a cancellation. I will use this company again.

6 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service. Excellent prices. Tim was amazing. Very knowable and pleasant and patient even though he was extremely busy

11 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

We purchased a two person sauna and had…

We purchased a two person sauna and had it delivered to our home. We purchased the white glove package and were very pleased with the results.

They called the day of the delivery to remind us of the delivery and called again an hour before arrival.

My wife and I live alone and are seniors. It would have been very difficult for us to move it downstairs by ourselves. The delivery crew ( Ryan and Bradley) had it downstairs and up in 40 minutes. They left everything clean and put the packaging in a location suitable to us.

We are very happy with pour purchase and the service we received from Relax Care.

3 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

What a great experience and product

My experience was great from the moment the men arrived to deliver our chair. We have several stairs out front of our townhouse and more inside. The men maneuvered the stairs no problem and without complaint. They placed the chair in the desired area and gave us a rundown on how to operate the chair and even allowed us the time to experience it while they waited. I have osteoarthritis and I can't begin to tell you how this chair is changing my life. We are telling all our friends and relatives about this chair and inviting them to our home to try it out.

28 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Buyer Beware

Please do your research with this company. I made a single purchase (a sauna- order D41751). I did not have a good customer service experience at all. I had spoken with the owner of the company prior to purchasing, the unit had previously been returned for not fitting in the basement of the previous client. I expresed that I also intended to place the unit in my basement. He asked the age of my house, and I told him. I was told it would be fine, as I had a newer home and the only reason it didn't fit in the previous home was that it was an old war time house with a narrow basement entry. I proceeded with the purchase and also ordered the white glove service. When the sauna arrived, there was no notification of when the assembly service would arrive. After a week of back and forth, I ended up having to empty out my garage so they had a place to deliver to. When the technician finally arrived he informed me the sauna would not fit in a basement and could only go in the upstairs. After looking at various options, I was still stuck with the item and the company denied having said it would fit. I left a 1 star Google review explaining. The owner then texted me and threatened me unless I removed the review. I eventually had to block the number after multiple long ranting texts. He then googled me and my business so that he and his employees could leave 1 star business reviews to a business they were not a client of (Blue Sky Veterinary Services). It has been the wildest, and most inappropriate customer service experience I have ever had (It made me even more confident in my 1 star review). I had to take screenshots to send to the police. Please, please read these reviews. Save yourself from being harassed after you too have a poor experience and have the audacity to warn other consumers.

23 de agosto de 2025
Opinião espontânea
logótipo da relaxacare.ca

Resposta da relaxacare.ca

We appreciate all feedback, but in this case, we need to clarify some important details. This customer purchased a hybrid sauna, and before purchase, we provided full product specifications and measurements, as we always do, to ensure customers can verify if the sauna will fit in their desired location. Despite this, when delivery was attempted, the unit unfortunately could not fit into the customer’s basement due to their own space limitations.

It is important to note that the concerns raised in this review are not about the actual sauna product or its quality, but rather stem from the installation challenges specific to the customer’s home. Prior to the order, the customer asked many detailed questions, which we answered thoroughly and promptly, including after business hours. We strive to support our customers with transparency and care at every stage of the process.

This customer received an excellent deal on a high-quality sauna, including free shipping and ongoing support. We believe it is not fair to misrepresent our company or reference unrelated reviews in order to attack us.

At Relaxacare, we are committed to serving every customer with respect and diligence, and we stand by the integrity of our products and the service we provide.

stating buyer be aware is truly unfair under the circumstances as the price was right, the product arrived and the service was there. She has received an email from our lawyers indicating our next steps as this is defamation and due to her own negligence on not measuring properly our own good name is now being attacked

Classificada 5 em 5 estrelas

We needed some warranty work done on…

We needed some warranty work done on our massage chair. The response from Relaxacare and the response from the manufacturer were both very timely and very satisfactory. We continue to be very happy with our purchaser and get great use from our chair every day.

16 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend

Bought a massage chair it was delivered yesterday by relaxacare team Matt and Matt they were great brought it downstairs with no issues explained how it works took their time to answer any questions I had today I got a call from Jayson asking if I was happy with everything and had a fantastic conversation real down to earth company from start to finish very professional and I would recommend to anyone looking for a sauna or massage chair go check these guys out great company

1 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Sauna Installation

It was great experience on installation of sauna with Matthew G and Matthew W. They were very professional and also took time to explain features after installation of sauna. They were ready to answer any questions we may have. I’ll recommend them anytime. They were very polite and courteous.

1 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Matthew is hands down the best delivery…

Matthew is hands down the best delivery service i have ever received! From the start he was very professional and kind, the chair i got had no damage and he offered to bring it in for me! Will definitely request his services for my next purchuse!

28 de abril de 2025
Opinião espontânea

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