relaxacare.ca Opiniões 

I purchased my sauna from relaxacare a little while ago. I did some google searching and found them because I live in burlington. Walked in and was helped out by Alesha. Super helpful. I ended up purchasing a demo model. Large 4 person sauna. Best part was their white glove service. Ryan their delivery guy was great! Since then I’ve purchased my red lights and massage chair from them.

It's very fast delivery with the costway chair i got from the homeshow. Price is unbeatable and service is great. Love our new additional to our living room. Thank you.

My chair was broken within three months, they sent a replacement part which broke immediately, and since then have been dodging calls before finally advising us that the manufacture was the issue, and they would not assist. They do not honour their warranties.

Always an incredible experience! I’ve been highly impressed by the customer service, product quality and will not go anywhere else for my health and wellness products! We just purchased our second sauna with Relaxacare and as usual amazing experience! Highly recommended!

UPDATE: Literally an hour after I posted my 1-star review, Jason Perricone decided it was appropriate to text me, demanding that I remove it. He threatened that if I didn’t comply, he and his 20 staff members (whom he apparently had on hand) would go online and leave negative reviews about me and my business.

I assume he Googled me—because he seemingly has nothing better to do—and discovered that I, too, am a business owner in Vancouver, BC. He then went to my business’s Facebook page (Your Neighbourhood Automotive Repair Shop) and left a false 1-star review, despite never having been a customer. He also got his girlfriend, Laura Mueller, and his receptionist, Alyssa Brown, to leave reviews as well—even though they’ve also never done business with me. I suppose they just go along with whatever he says, which is pretty spineless.

It’s bizarre to me how people can behave this way, especially when they’ve had no personal dealings with my business.

Just a heads-up: DO NOT deal with this guy. He is an absolute joke of a human being, with no respect or integrity. Just look at the other reviews—many people share similar stories.

I even had to call the Vancouver Police, as Jason continued harassing me. He called me 10 times after I texted back, asserting that I had every right to leave a review as a paying customer, even if it was several months after my purchase.

ORIGINAL REVIEW: These saunas are a joke! Before buying, I called customer service to make 100% sure they were made in Canada. I was told, “Yes, they are 100% a Canadian product.” So, I went ahead with the purchase.

When it arrived, the box had “MADE IN CHINA” printed in large letters. I immediately called customer service, and they told me that while the wood is Canadian, the sauna is manufactured in China—and all the electrical components are made in China as well.

Feeling misled and frustrated that I hadn’t purchased something fully produced in Canada, I wanted to return it. They told me I would have to cover the return shipping costs, which were around $500.

I took my concerns to the owner (I believe his name was Jason), and he was absolutely horrible to deal with. I explained my concerns and told him that if we couldn’t find a resolution, I would leave a review about my experience. He responded by threatening me with legal action for “slandering” his company.

(For the record, customers have every right to share their experiences in a review. That’s not slander—maybe he should look up the definition!)

It got worse—he personally looked me up online, found out I was a business owner, and began threatening me on a personal level. At that point, I wanted nothing to do with this man or his company. I ended up selling the sauna privately and, luckily, got my money back.

Just a fair warning to anyone considering buying a sauna or any products from this guy: be very wary. Check the reviews—I’m clearly not the first person he’s threatened.

Absolutely ridiculous. I can’t even imagine what it would be like to work for someone like him.

Laurie was terrific. From the moment I stepped in the showroom she was attentive and helped me find the chair that was perfect for my needs. Highly recommended!

Just purchased an I comfort massage chair from RelaxCare Inc in Burlington, staff were very professional and knowledgeable, would highly recommend this company if your looking to purchase any health products, 5* throughout the company.

Excellent customer service. Would highly recommend purchasing from this company

Great experience at Relaxacare. I had a lot of questions that were all patiently answered and I purchased with complete confidence. The product quality is excellent, easy to use but most of all, effective.

Relaxacare team was absolutely fantastic to deal with ! They were so knowledgeable and took the time to help us with all our needs and wants while saving us money! Will definitely be back for more of their products!!!

They have excellent costumer service and very friendly …. She explain will the different between each product.

March 2025: Trump daily stress and pains relieved by massage chair and sauna treatments. Thanks Relaxacare.

SuperBowl Sunday: 3 feet of snow to shovel before the game!

No problem now knowing massage chair, sauna, and handheld massagers await to fix me back to normal.

Another RelaxaCare pain-free/stress-free moment. Thanks.

Update Feb 2025: Sauna and massage everyday, any day, anytime at home. I feel healthier, sleep like snow white, and happier. What is better quality of life worth? Thanks Relaxacare.

Update Jan 23, 2025:

Purchased Costway JL10003WL massage chair on January 2 and it arrived today. Gone are the days of assembling a massage chair. The gents unboxed it in driveway and super-manned it upstairs into the bedroom. Life just got better. Thanks again for improving our lives Relaxacare.

Update Jan 14, 2025:

Purchased an InfraRed Sauna November 4th and it arrived Jan 8th, but sooooo worth the wait. 2 months is actually shorter waiting period that other retailers researched.

I didn't know what I didn't know about all the good health benefits, but now know.

Thanks Relaxacare.

I just read several really harsh negative reviews on Relaxacare and sounds like a Taylor Swift song: haters gonna hate...

IMO, these complaints are mostly about waiting time. I waited a while too for my sauna and chairs, but so worth the wait.

I assume these products take a long while to come from overseas; ocean shipping can take months alone.

Sadly, these are the folks that truly need a massage chair to chill out before they explode from all the stress and rage.

My advice for new customers that are in a super urgent hurry, pay more from competitors and enjoy their shorter waiting period, if any.

Credit card interest can be 10-25% per year; waiting 2 months on a $3000 product could have cost me $100 in interest, but still a relatively small amount to go off the deep-end. Competitors were charging $500 more for same product, which my poor math thinks is more than the credit card interest?

Haters will always preach; don't treat their words as gospel.

Update April 23, 2024:

I am a golf pro and this massage chair changed my life! I use it at least 2+ hours everyday (before/after golf). That's over 2K hours of use! $200K in RMT massages! recover muscles faster, relieve pain, align spine, and sleep like never before.

November 2022:
Best day today, thanks to massage chair from Relaxacare.ca. Ogawa 6250.

When it comes to massage chairs, the Relaxacare sales team really knows their stuff. Had the chance to communicate with Jason a few times and he was very helpful and friendly. Would definitely recommend 100%

I can’t even put into words how happy I am with my relaxacare experience but I’ll try! From the moment I went into the show room to the moment I took my first trip in my new massage chair the experience was completely seamless. 2 years ago I was in a car accident where I was sideswiped by a drunk driver and since then I’ve been seeing massage therapists / acupuncture / red light laser therapy and stretch therapists 2 - 3 days a week to try and fix my lower back. I told Jason (the owner) about my injury and he knew the exact chair I should be in. The delivery was on time and the delivery drivers not just got into the house but fully set up the chair and gave me a tutorial on using the chair (with information specific to my injury which was communicated to them by Jason) and they even cleaned up all the boxes and packaging. After one session in my chair my back felt immediately better. As I continue my self care journey I will be making all my purchases from Relaxacare! Thank you Jason and the entire team!

This Co., and its owner Jason Perricone is a total fraud and will be exposed through a class action suit that has been initiated on behalf of legitimate unsuspecting customers having been unscrupulously stolen from.

Policing authorities are also being notified of their fraudulent activities so hopefully they will in time be shut down.

Beware of his low life scheme to take payment in advance,promise and feign delivery through mocked up emails purporting order preparation progress,shipment and delivery, then hollow threats when nothing is delivered and attempting to charge cancellation and/or restocking fees.

Great experience and customer service at Relaxacare. I saw a massage chair selling at Best Buy for $5999 and got the exact same chair, delivered and setup for $2999. Now if that isn’t a great deal, I don’t know what is. Thank you Jason & The team@ Relaxacare

I have worked at Relaxacare for 3 years, if you check our Google reviews as well you will see plenty of customers are very satisfied and happy with our products, service, and communication! I put in overtime everyday working to keep our customers happy, I understand that these health products can be important to some cases due to each individuals circumstances as it helps with your health overall. To be called a scam doesn’t make sense to me considering the carrier had attempted delivery and it was declined. We have a storefront in Burlington with a showroom, everyday I meet dozens of customers and help them in store, we get hundreds of calls a day, I also help lots of clients over the phone whether it is with trying to make a purchase, figure out finances, updates on their order, information on products etc! I myself suffer from health issues and this is more than a job for me, I believe in these products and use them daily myself to create better quality of life for myself. We care about our customers, we bend over backwards everyday to just keep everyone happy, as a growing company we believe customer service is #1 priority, I am seeing people who I helped years ago, coming back now these days to get an upgrade, or their family/ friends are being referred. Everyday I am dealing with that exact referral or return customer situation at-least 3 times. If we were a scam I don’t think people would be coming back to us, if we were a scam or even just bad at business I don’t think people would be referring us or returning to upgrade or buy more products. Anyways, I appreciate my job and am passionate about helping others to improve their health and being accused of a scam is not only disappointing but a lie. If you have any questions about the company you can call the business line at 877-456-5766. To speak to me directly it is ext 103 and I’d be happy to help you and be apart of your wellness journey!

Rarely do I give 5-star ratings, but my sauna experience justifies it. After comparing to competitors, I ordered a two-person sauna with red-light therapy to be delivered and assembled by two employees last September as an addition to my newly renovated basement gym. They carried the parts downstairs and had the sauna fully assembled in less than two hours which included a brief tutorial afterwards. The employees were very professional. I completed my flooring afterwards and started really using the sauna frequently in October about 3 to 4 times a week after each workout. The interior temperature reaches the maximum 150 degrees in about 40 minutes and stays that way. The Bluetooth also works well and thus far, I have had no issues. I hooked up the electrical to a separate 15 amp plug as directed. Highly recommend!!

Relaxacare team helped me very much in stire lady nice and i bought massage chair

If you are considering buying any wellness products I highly recommend RELAXACARE !! I recently purchased a Kala light therapy mask from them and I will most definitely be buying from them again, they have amazing staff and great deals on amazing products. The customer service is amazing and very good at communicating with customers.