Great communications for issue we had with our slide out bin. Covered under a warranty claim, the company sent out the replacement frame as soon as it was in stock. No hassles or chasing up. Thanks fo... Ver mais
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Leia as opiniões dos outros
Teriffic service and quality item. Had organised an in store pick up of the sink but had it personally delivered by a staff member that lived close to my home! Highly recommended
Rubbish bins ordered were fit for purpose: Domestique PLUS 34L Twin Slide Out Concealed Waste Bin with Soft Close - 300mm Cabinet. Bins were received complete and in about three days. I took my ti... Ver mais
A empresa respondeu
We ordered a granite sink but unfortunately it arrived with some damage (transit from Vic to Qld). A few photo's and an email were sent to the store and less than 2 hours later a replacement had been... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Bathroom, Kitchen, Storage, Lighting, Garden & Irrigation, Home Theatre, and Flooring
Informações de contacto
49-51 Mills Road, 3195, Braeside, Austrália
- (03) 9544 3003 or 1800 RENOSTORE
- service@renovatorstore.com.au
- renovatorstore.com.au
4,6
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
"reasonable" freight charges but an…
"reasonable" freight charges but an excellent experience with good packaging, great communication and expert delivery at this end.
8 de abril de 2026
The simplicity of the product
The simplicity of the product. Straight forward installation with no complicated problems.
22 de abril de 2026
MARY’s customer service has been…
MARY’s customer service has been EXCEPTIONAL - her response time very quick.
Website pricing is very competitive- we’ve spent hundreds of dollars so far, BUT, disappointed that several items are not in stock:(
6 de abril de 2026
Efficient service
Efficient service. The product is good and arrived in a timely manner.
16 de abril de 2026
soap dish arrived promptly and was good…
soap dish arrived promptly and was good quality
16 de abril de 2026
Resposta da Renovator Store
Thank you so much for the 5-star review! We’re thrilled to hear your soap dish arrived promptly and that you're happy with the quality. Enjoy your new addition!
Order arrived promptly
15 de abril de 2026
Resposta da Renovator Store
Thank you for the 4-star review! We are so glad to hear that your order arrived promptly. We strive for efficiency and are happy we hit the mark for you. If there is anything we can do to make your next experience a 5-star one, please let us know!
Good product, fast shipping
Just installed. It is sturdy and works perfectly so far. Shipping was fast, and the waste bin is of very good quality. It is not the cheapest on the market, but given the routine and continuous use, it is worth spending a bit more. We are very satisfied.
31 de março de 2026
Resposta da Renovator Store
Thank you for the 5-star rating! We’re glad to hear you enjoyed the product and our speedy delivery. We look forward to serving you again.
Excellent product/service
Product made to order.
Exactly as described, fitted perfectly.
Speedy delivery.
10 de abril de 2026
Resposta da Renovator Store
Thank you so much for the 5-star review! We are thrilled to hear that your made-to-order item was a perfect fit and arrived ahead of schedule. It was a pleasure serving you, and we look forward to helping you again soon.
Easy to order prompt delivery & good…
Easy to order prompt delivery & good quality product
9 de abril de 2026
Resposta da Renovator Store
Thank you so much for your kind words! We are thrilled to hear that you had a smooth ordering experience and are happy with the quality of your items. We look forward to serving you again soon
Resposta da Renovator Store
Thank you so much for the 5-star review! We take great pride in providing professional service to all our clients, and we're thrilled to hear we hit the mark for you. We look forward to working with you again soon.
Resposta da Renovator Store
Thanks for sharing your experience! We aim for speed and efficiency, so it’s great to know we hit the mark for you. Enjoy your purchase!
Resposta da Renovator Store
Thanks so much for the 5-star review! We’re thrilled to hear you enjoyed the quick delivery. Our team works hard to get orders out the door fast, so it’s great to know we hit the mark for you. See you again soon!
Higold Drawer
The product, a Higold drawer, arrived on time, well packaged and I am very happy with the fitted end result.
15 de fevereiro de 2026
Resposta da Renovator Store
We’re so glad you’re happy with your new Higold drawer! Thank you for the kind words about our packaging and delivery. Enjoy your newly organized space!
Order process was easy
Order process was easy. Although wrong item code sent, quick to rectify with the correct one.
8 de abril de 2026
Resposta da Renovator Store
Hi there! Thank you so much for the 5-star rating. We are thrilled to hear that you found the ordering process easy and seamless. We look forward to helping you again soon!
Able to speak with sales assistant…
Able to speak with sales assistant about products, knowledgeable. Goods were dispatched and arrived very quickly.
Great service
31 de março de 2026
Resposta da Renovator Store
We truly appreciate your kind words and the 5-star rating! Providing great service is our top priority, and we’re happy to hear we hit the mark for you. We look forward to helping you again soon.
Resposta da Renovator Store
We really appreciate the feedback! Providing clear descriptions and fast shipping are top priorities for us, so it’s wonderful to know we hit the mark for you. Enjoy your purchase!
disappointed with all the features
I recently purchased the Belle Luxe 3.0 PRO Workstation Sink with high expectations, particularly because it promotes features comparable to premium Japanese workstation sinks. I chose to support a local product, but unfortunately, the product has not met reasonable expectations.
One of the key issues is the water flow noise—it is neither reduced nor eliminated as expected. Upon further inspection, I suspect that the sound-dampening pads underneath the sink may not have been included.
Additionally, the advertised water-repelling feature led me to expect smooth drainage without any pooling. Unfortunately, this is not the case. Water tends to pool, particularly in the drainage area of the accessory basin, which is quite frustrating.
Another concern is the outlet gap, which is too large and allows food scraps to pass through easily into the pipes, potentially leading to future blockages.
Overall, the product does not meet the expectations set by its features and marketing.
25 de março de 2026
Resposta da Renovator Store
Thank you for the feedback. We’ve reached out to your email with more detail, but as we haven’t heard back, we wanted to clarify a few points here. The 'pooling' you mentioned is actually the StoneGuard™ Nano-coating at work; it's a hydrophobic feature designed to bead water so it doesn't leave flat films or stains. We’ve also escalated the sound-pad query to the factory for a formal review. We are ready to help as soon as you can get back to our email. :)
Ripoff
I bought a sliding cupboard for my kitchen, it arrived on Friday and it took a few days for the cabinet maker to come and open the box and he found 3 trays faulty, so I called them on Friday, and I was shocked by there response, they straight away blamed the courier and refused to take the responsibility. Ripoff
13 de março de 2026
Opinião espontânea
Resposta da Renovator Store
Thank you for your feedback. We’re sorry for the initial frustration, but we’re glad we could get those replacement trays out to you. While our policy (noted on the red sticker) requires freight damage to be reported within 3 days so we can hold the courier accountable, we made an exception in your case to ensure your kitchen project wasn't delayed. We appreciate your business and hope you enjoy the new cupboard.
Fast and reliable service
I found the service fast and reliable. Product as advertised and easy to install. Very happy and would recommend.
25 de março de 2026
Resposta da Renovator Store
We really appreciate the feedback! It’s wonderful to hear that the service was fast and the product met your expectations. Thank you for choosing us and for sharing your experience!
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