RENT A ROOM Opiniões 

129
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Firstly they tried to force me to give two months notice to leave the property despite the notice period being one month in the tenancy agreement. They did finally agree to allow me to move out afte... Ver mais

Classificada 5 em 5 estrelas

Absolutely fantastic rental company, second to none. Everything is efficient and quick and all online which make things so much easier than signing a million forms, ten times over. Carrie was fa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had a really great experience renting my room through Rent Room! Everything was exactly as shown in the pictures – clean, comfortable, and just what I expected. A special shout-out to Carrie and And... Ver mais

Classificada 5 em 5 estrelas

I found myself in a really bad position and needing a home quickly, I found Carrie at Rent a room and the experience from start to finish was amazing. I had a few financial issues, but carrie advised... Ver mais

Informações sobre a empresa

  1. Empresa gestora de propriedades

Escrito pela empresa

RENTAROOM a letting agency specialising in shared housing (House of Multiple Occupation - HMOs). We manage properties in Coventry, Nuneaton, Hinckley, Tamworth and Rugby.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

129 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 14% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(129)

28 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very professional and helpful

Very professional and helpful, cheerful and polite.

22 de agosto de 2023
Opinião espontânea
logótipo da RENT A ROOM

Resposta da RENT A ROOM

Thanks for your positive review, hope you enjoy your stay in the property :-)

Classificada 5 em 5 estrelas

Good

Yes, I extremely. happy about the room.My thinking I staying with nature. outside the garden & railway crossing.

26 de agosto de 2023
Opinião espontânea
logótipo da RENT A ROOM

Resposta da RENT A ROOM

Thanks for your positive review, we hope you enjoy your stay in the property :-)

Classificada 5 em 5 estrelas

Simple, easy, quick and friendly 5 stars

Andy and Carrie offer a 5 star service. From booking the viewing on the same day to moving in. The whole process was simple and the two of them are very easy going and approachable. I would recommend 100%

4 de agosto de 2023
Opinião espontânea
logótipo da RENT A ROOM

Resposta da RENT A ROOM

Thanks for your review, we hope you enjoy staying at the property.

Classificada 1 em 5 estrelas

Been blocked and no responses from…

Been blocked and no responses from company for over 2 weeks after the matter was supposedly handed to their directors. Absolute liars and cheats do not trust

16 de agosto de 2023
Opinião espontânea
logótipo da RENT A ROOM

Resposta da RENT A ROOM

Alex (and your various alter-egos), I have given you the reasons why your referencing fee was kept perfectly legally. My email address is in the reply to one of your many negative reviews on here - you have not contacted me yet are happy to post here thatw we're ignoring you.
Because we rejected your application as you failed referencing by not being able to prove your income, we retained the £50 holding deposit allowed within the tenant fee act.

Classificada 1 em 5 estrelas

Company never replies

Company never replies, have been waiting for the director of the company to contact me for over 3 weeks now with no response absolute joke of a company and will steal your money do not send them anything

1 de agosto de 2023
Opinião espontânea
logótipo da RENT A ROOM

Resposta da RENT A ROOM

Hi Gordon, I'm sorry you've felt compelled to write this review. I wonder if it for the right company as I have no emails/phone calls from a "Gordon" and we've had no applications from anyone called Gordon either.
If it is us you're looking for, you can email me directly: russ@rentaroom.biz and I will look out for it, even though I'm on holiday until 21st August.
Russ

Classificada 1 em 5 estrelas

Worst company to find a house for you

Worst company to find a house for you. They are not allowed to charge you for referencing. Legally anyway but Andy has no qualms about lying to get what he wants. Will ignore you for over a week but then say you were the one avoiding him. Don't trust this company at all

EDIT: Then why was I lied to by Andy? I was told I wasn't eligible for a refund as I hadn't responded within a day but he ignored me for over a week when I was asking about the referencing. Theres no way to contact the referencing company for an answer as I hadn't had one in over a week. Had to wait till Andy responded to Mr which was when the referencing company finally got back to me. Shady company with shady tactics lying to people in person about the requirements. You can't do or see any of the referencing requirements until you've paid the £50 which is disguised as a holding deposit so it looks legal.

5 de julho de 2023
Opinião espontânea
logótipo da RENT A ROOM

Resposta da RENT A ROOM

Hi Alex, thanks for leaving this review twice (and once under another false name).

Your application was rejected because you failed to provide the documentation required to pass referencing - namely a self assessment as you told us you were self-employed.

Our holding deposit of £50 is perfectly legal under the Tenant Fee regulations:
https://www.mydeposits.co.uk/content-hub/holding-deposits/

The terms are displayed on the first stage of our application form prior to the payment of the holding fee:
https://www.rentaroom.biz/apply/

Unfortunately by not being able to provide proof of your income, you failed the affordability test and your application was rejected. On this basis, we are entitled to retain the £50 holding fee to cover reasonable costs incurred in processing your application.

Thanks
Russ - RENTAROOM

Classificada 5 em 5 estrelas

Very friendly nice people and easy…

Very friendly nice people and easy process

5 de junho de 2023
Opinião espontânea
logótipo da RENT A ROOM

Resposta da RENT A ROOM

Thanks Simon, we appreciate you sharing your experience and are glad it was a good one :-)
Russ - RENTAROOM

Classificada 5 em 5 estrelas

When I needed somewhere fast and…

When I needed somewhere fast and affordable... these guys were there for me. Andy from Rent a room is a really nice and helpful bloke, and got me into my room in the matter of day or so. All legitimate and above board (unlike some of the dodgy ones out there), I cannot be more thankful for how they helped me out and at the speed they did it. Rent a room are one of the good ones and can personally vouch for them.

25 de maio de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Very bad house

Very bad house, no proper amenities!
Dirty kitchen, heater doesn’t work well!
Bathroom and toilets are kept dirty always
Housemates are smoking
The house is smelling always

Please find another house for me

28 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy with my experience

Very happy with my experience. Nothing was too much trouble and the process of moving was fast, straightforward and not stressful at all night recommend

23 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Not one to write reviews but have to…

Not one to write reviews but have to give credit where it’s due. Carrie, Andy, Gemma + the really lovely handy man are amazing. Really quick to resolve any concerns, respond quickly and communicate effectively. Couldn’t ask for a better team!

9 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

203 Edward Street - D

I had a room in nuneaton for three months on such short notice. Moved in November 2022. Carrie was briliant, and she ensured the process was all smooth on me. I will recommend them for any tenant who is looking for better value with all included. Most handy item in the bedroom was having your own refrigerator. 😀
Thank you Rent A Room.
Dani x

2 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Reliable, professional and great company

What a great company rent a room is! From the very first email up until moving everything went amazing. We were greeted at the property for our viewing by Andy on lettings who was very professional and let us look around answering any questions we had.

We fell in love with the property and Andy sorted out the application form for us. We were kept up-to-date with all the checks and application status throughout the process. We also spoke to Carrie on Lettings who is just so wonderful and professional always willing to help when needed. Nothing was ever too much for Carrie. She is a great part of the team!

When we received the news that we had been accepted for the property we were overwhelmed and so grateful for everything Andy and Carrie had done for us.

Moving was so easy with Rent a room and I would highly recommend using them again if I ever needed too ( I hope I never have too move lol)

Will recommend to friends and family about the fantastic customer service I received and thank you both again

18 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Fast service

Fast service, polite staff, no issues and simple process, all the checks were completed in a very short time

1 de novembro de 2022
Opinião espontânea

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