Dear B K,
Thank you for sharing your feedback. We take your concerns seriously and would like to address the points you raised regarding your subscription, listing quality, and our notification policies.
First, regarding your cancellation: our online cancellation process is fully automated and instantly updates your profile status upon completion. If our support team was unable to find a cancellation log from your trial period, it usually indicates that the process was not fully completed on the dashboard at that time. We completely understand your frustration, and we would be glad to double-check our system during your trial window.
To clarify how our platform works: Rentola operates as a real-time housing aggregator. Our system continuously scans thousands of external real estate websites and landlord listings to centralize the market for house hunters. Because we pull data directly from external sources, older dates can sometimes appear if an external landlord or agency leaves a listing active on their primary site or re-posts an older ad. We constantly refresh our database to keep it as accurate as possible, and we provide direct external source links for transparency.
Regarding your comment about renewal notifications, we do outline the 7-day trial terms, the renewal price, and the automatic transition clearly on our checkout page prior to signup. While we do not send out specific countdown reminders before a trial ends, we ensure that all terms are transparently available from day one so users can plan their cancellation accordingly.
To investigate your case further, we requested your contact information through the secure Trustpilot system. As we have not yet received a response, we are unfortunately unable to continue the investigation at this time.
If you require any assistance, you can contact us at any time using the contact form on our website. Our support team will be happy to help.
Best regards,
The Rentola Team