I used Resolver to send details to Lufthansa regarding a recent problem in 2022. Resolver advised case has been sent to Lufthansa and it may take a while but if so contact Resolver again. Ok, I forgot... Ver mais
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Leia as opiniões dos outros
I had a terrible customer service experience with Vinted until Resolver stepped in. Vinted owed me money and failed to read my complaint, therefore prematurely closing the case without looking at the... Ver mais
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I found out about Resolver via Martin Lewis (Money Saving Expert). Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help. To cut a long st... Ver mais
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Considering this is a free service and quick and easy to use I can only praise resolver. The company I was claiming against I had almost given up hope of getting a refund due to waiting the best part... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Informações de contacto
Reino Unido
- resolver.co.uk
3,3
Aceitável
2 mil opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Unsolicited “account” email with no prior relationship, no explanation
Received an “Important Security Update” email from Resolver despite never having created an account or had any prior contact with them. I keep a full email history going back over 25 years and there is no record of any interaction.
There are at least five other people on Trustpilot reporting the exact same issue in the past 2 weeks, which suggests this is not an isolated case.
I expect Resolver will reply here stating that they “only email registered users” and that I "likely created an account in the past". That is not sufficient. Under UK GDPR, they must be able to show:
1. How and when my data was obtained, and the lawful basis for using it.
2. If accounts are being created indirectly (e.g. via complaints or third parties), this still requires a clear and transparent explanation.
I’ve submitted a formal Subject Access Request via their support email to get the full details and have not received any response beyond an automated reply stating they would respond within 5 days - that timeframe has now passed.
If they cannot properly explain the origin and use of my data, I will escalate to the ICO.
9 de abril de 2026
Opinião espontânea
Rubbish Service
I used Resolver to send details to Lufthansa regarding a recent problem in 2022. Resolver advised case has been sent to Lufthansa and it may take a while but if so contact Resolver again. Ok, I forgot about it and its now 2026. Resolver has just emailed me to ask about multi factor authentication. I looked up the previous case and when I hit the case button it required my email and PW. I put this in and it didn't recognise my email even though its just sent me an email hey-ho
13 de abril de 2026
Opinião espontânea
Resposta da Resolver
Hi Phil,
It’s disappointing to hear that you didn’t find our service helpful in your previous case with Lufthansa, though there may be some misunderstanding about how Resolver works.
To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third party or complaints management company and we do not investigate issues or act on your behalf.
All communication is between you and the company you have a complaint with. In any case of a limited or unsatisfactory response from a company I would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
I’m also sorry to hear you’ve had difficulty logging into your account. If you’re still experiencing issues, please don’t hesitate to contact our support team at support@resolver.co.uk.
Resolver - messages from beyond the grave?
Interesting to read some of the "suddenly receiving emails from Resolver" messages on here so thought that I would add my own experience... I have just started receiving messages from Resolver, only they are coming to my mother's address and she died two-and-a-half years ago so if she has been in touch with Resolver, I would definitely like more details!
12 de abril de 2026
Opinião espontânea
Resposta da Resolver
Hi Rob,
I’m very sorry for any distress our email may have caused.
To clarify, this email was sent to all users with a Resolver account to inform them that multi-factor authentication (MFA) is now available.
It’s possible that your late mother still has an account registered with us. If you could please contact our support team and include the email address that received the message, we will make sure the associated account is deleted. You can reach us at: support@resolver.co.uk
Once again, we sincerely apologise again for any upset this may have caused.
I've never heard of Resolver but have…
I've never heard of Resolver but have just received spam from them. They claim to have helped 5 million people in the UK. I doubt that very much.
12 de abril de 2026
Opinião espontânea
Resposta da Resolver
Hi Richard,
We’re sorry for any confusion our emails have caused you.
Please be assured that we would not send you emails unless your email is registered with us. It’s likely that you created an account with us to raise a complaint with a company in the past.
If you would like more information, or for your account to be deleted, please contact our support team, who will be happy to assist.
You can reach us at: support@resolver.co.uk
I have never even heard of Resolver…
I have never even heard of Resolver until I started receiving spam from them. I suspect they are engaged with data brokers/vendors or partner sharing to purchase people's personal information and just sending out bulk spam.
Unethical practices and no doubt will only offer to "delete" your email, which they shouldn't have in the first place, rather than being upfront about how they got your data at all.
10 de abril de 2026
Opinião espontânea
Resposta da Resolver
Hi Mike,
We’re sorry for any confusion or concern our emails have caused you.
Please be assured that we would not send you emails unless your address is registered with us. It’s likely that you created an account with us to raise a complaint with a company in the past.
If you would like more information, or for your account to be deleted, please contact our support team, who will be happy to assist.
You can reach us at: support@resolver.co.uk
Another time wasting service.
9 de abril de 2026
Opinião espontânea
Resposta da Resolver
Hi there,
Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.
Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
However, we can’t guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
I dont know the companie but the send…
I dont know the companie but the send me a email but I dont know where the get my email adress from.
I go and report them on outlook as spam.
9 de abril de 2026
Opinião espontânea
Resposta da Resolver
Hi Richard,
We’re sorry for any confusion or concern our emails have caused you.
Please be assured that we would not send you emails unless your address is registered with us. If you’re unsure how this may have happened, we recommend contacting our support team, who will be happy to assist.
You can reach us at: support@resolver.co.uk
I find it weird that since I submitted…
I find it weird that since I submitted my complaint the website has been down but yet let's me sign in ...
6 de abril de 2026
Opinião espontânea
Resposta da Resolver
Hi Kellie,
I’m sorry to hear you’ve experienced issues with our website. I can confirm that our site is up and running correctly.
If you’re having difficulty navigating our site, please don’t hesitate to contact our support team at: support@resolver.co.uk
Suddenly started receiving spam from this company
Suddenly started receiving spam from this company.
Don't fall for their scam, don't click on any of the links in their spam mail.
8 de abril de 2026
Opinião espontânea
Resposta da Resolver
Hi Yuki,
We’re sorry for any confusion or concern our emails have caused you. Please be assured that we only send emails to addresses that are registered with us, and we are certainly not a scam.
You can unsubscribe to our marketing and newsletter emails any time by checking the options in your account. This option can be found in the “Account Details” page.
Alternatively, you can contact us at support@resolver.co.uk, and we will be happy to unsubscribe you or delete your account altogether.
need to clarify what they actually do
I think this website and company need to be clearer about what they actually do. They are keeping a log of any communications that you make through them to the company you are complaining, too.
Resolver do not act as agents on your behalf. I don't even think they had the correct email address for the company I was dealing with, as I was getting and have got nowhere.
I was under the impression Resolver would act on my behalf after a set amount of time. However, that is not the case. They just have template emails you can use at certain times and within time limits.
28 de fevereiro de 2026
Opinião espontânea
Resposta da Resolver
Hi there,
Thank you for your feedback. I’m sorry to hear there was some confusion about how our service works.
To be clear, we don’t act on behalf of users at any point. We’re a free online complaints tool designed to help make the complaint process easier and more efficient.
Our service has helped over 5 million people sort out complaints completely free of charge. Based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform - though we’re sorry this wasn’t your experience on this occasion.
We appreciate you taking the time to share your feedback, and hope your complaint is resolved soon.
I have suddenly received emails from…
I have suddenly received emails from Resolver! I don't know why they are sending them to me. I don't remember ever requesting them. Why have you started sending these emails. How did you get my email address?
1 de abril de 2026
Opinião espontânea
Resposta da Resolver
Hi Anne,
We’re sorry for any confusion or concern our emails have caused you.
Please be assured that we would not send you emails unless your address is registered with us. If you’re unsure how this may have happened, we recommend contacting our support team, who will be happy to look into this further.
You can reach us at: support@resolver.co.uk
Amazing ! used Resolver 3 times successfully
I have used Resolver 3 times and in all cases I received a satisfactory resolution from the retailer/companies involved
2 de março de 2026
Opinião espontânea
Resposta da Resolver
Hi Jenny,
Thank you for the kind feedback. We’re so glad to hear you’ve found our service useful!
Useless, the required information cannot be sent on this platform.
This supposed 'help' in dealing with customer complaints is truly useless.
They respond on behalf of the COOP in the uk and they insist on receiving photos of the product you are complaining about.
When you have attached a photo and try to send your message it will tell you that 'YOU HAVE EXCEEDED THE ALLOWED SPACE AND THE ONLY WAY TO SEND YOUR PHOTOS IS VIA AN EMAIL' !
As you would expect from an inept organisation neither they, nor the COOP provide you with an email address.
Very clever. If you wanted to design something less helpful it truly would be a challenge.
In answer to your comments about your 'service'. Your service does not work because there is inadequate data facility to attach the pictures required by your client 'The Cooperative'. If you can facilitate this it would be very helpful, otherwise it's quite simply pointless to put your service in the way of a direct approach to 'The Cooperative'. I hope this is helpful.
15 de março de 2026
Opinião espontânea
Resposta da Resolver
Hi Nick,
Thanks for leaving a review. It’s disappointing to hear that you haven’t found our service helpful, though it seems there may be some confusion about how Resolver works.
To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third party or complaints management company, and we don’t respond on behalf of Co-op or any of the companies listed on our platform. Your complaint is between you and the company you contact.
Our service simply makes the complaints process easier and more efficient. We have helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly, and effectively when a case is raised through our platform.
From your review, it sounds like you may have had some difficulty attaching the photos requested by Co-op. If you’re still experiencing issues, please contact our customer service team at: support@resolver.co.uk, who will be happy to assist you further.
Pretty sure they helped me get money…
Pretty sure they helped me get money out of Lloyds that they were avoiding paying, thanks
11 de março de 2026
Opinião espontânea
Resposta da Resolver
Hi there,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service helpful. If you ever need assistance again, we're always here to help!
Well worth letting Resolver help you
Well worth letting Resolver help you. Takes stress and time out of a problem you have.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Resolver
Hi Shaun,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Helped me get money owed by Vinted
I had a terrible customer service experience with Vinted until Resolver stepped in. Vinted owed me money and failed to read my complaint, therefore prematurely closing the case without looking at the evidence. Getting nowhere I logged a case against Vinted through Resolver and I had a response from Vinted less that 24 hours later offering to send me the money the already owed. The report made through Resolver must have worked and so I'm happy to have used this service.
6 de março de 2026
Opinião espontânea
Resposta da Resolver
Hi James,
Thank you for your kind review. We’re so glad to hear our service helped you get the money you were owed! We're always here if you need us again.
Inutile
Perte de temps, aucune résolution à mon problème avec Vinted, aucune utilité de passer par cette plateforme.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Resolver
Hi Lydia,
I’m sorry to hear that you haven’t found our service helpful.
Resolver has helped over 5 million people sort out complaints completely free of charge, including many cases with Vinted. Based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
We understand how frustrating it can be when a company doesn’t engage or resolve an issue. While Vinted can sometimes be one of the more challenging companies to deal with, we have seen users successfully reach a resolution.
In situations like this, it can be really helpful to remain as proactive as possible with your communications. Users who continue to follow up and persevere are much more likely to get a response. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
If you’d like some further guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Absolute waste if time dont use…
Absolute waste if time dont use resolver. Have issues with evri every single order. They are the worst. Nothing good i can even think of about them. I come to resolver. They just forward the automated email from evri. So they do Absolutely nothing. Going through these is just a extra step to waste your time. They dont help either. Resolver dont help and evri is useless stay away. If u order and see evri cancel it!
1 de março de 2026
Opinião espontânea
Resposta da Resolver
Hi Sameer,
Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.
Just to clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We don’t act as a third party or become involved in individual cases - our platform simply aims to make the complaints process easier and more efficient for users.
Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly, and effectively when a case is raised through our platform.
We understand that Evri is one of the more challenging companies to resolve complaints with. However, we have seen many users successfully reach a resolution. In situations such as this, we encourage users to stay as proactive as possible - those who continue to follow up and persevere are much more likely to achieve a positive outcome.
Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Very pleased
Considering this is a free service and quick and easy to use I can only praise resolver. The company I was claiming against I had almost given up hope of getting a refund due to waiting the best part of 4 months with only a few replies within that time. Following using resolver the company responded within a week and I have finally got my refund after another few quick replies. Without resolver I was not getting anywhere. Thanks so much.
28 de fevereiro de 2026
Opinião espontânea
Resposta da Resolver
Hi Luke,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
HP LaserJet M140w - Software Design Inflexibility and Support Limitations
Subject: Formal Complaint: Software Design Inflexibility and Support Limitations regarding HP LaserJet M140w
To HP Customer Service / Management Team,
I am writing to formally express my dissatisfaction with my recent purchase of an HP LaserJet M140w. While I appreciate the quality of HP hardware, the current software integration and support experience have been significantly below expectations for a loyal customer.
1. Mandatory Software Requirements:
Despite a direct USB connection to my computer, the HP Smart application consistently restricts access to basic scanning functions unless a mandatory account login is completed. As a consumer who has purchased this hardware in full, I believe the fundamental features of the device should be accessible without compulsory account registration or cloud-based authentication.
2. Lack of Inclusivity for Non-Wi-Fi Users:
My current living environment does not have a dedicated Wi-Fi network. During my consultation with your technical support team, I was explicitly informed that this device is "designed for Wi-Fi only" and that without a network, the printer's utility is severely limited. This design philosophy appears to exclude customers in non-standard network environments, rendering a professional tool into an unusable device despite its physical connectivity.
3. Ineffective Technical Support:
The technical support I received failed to provide a practical solution for a non-Wi-Fi setup. The issuance of a case reference number, while a standard procedure, does not address the core issue of device accessibility. For a consumer, the value of the product lies in its immediate utility, not in administrative record-keeping.
4. Observations on Customer Retention:
I believe that true customer loyalty is built on flexibility and ease of use, rather than mandatory software constraints. The current "locked-in" approach creates a barrier between the brand and its supporters. Consequently, this experience has significantly diminished my confidence in choosing HP products for my future professional needs.
Conclusion:
I urge HP to consider the diverse needs of your customers and provide more flexible, offline-capable software solutions for your hardware. I look forward to your constructive response regarding these concerns.
Yours sincerely,
Ms Ho
-----------------------------------
Subject: Request for assistance: Forwarding my formal complaint to HP UK
Dear Team,
Thank you for your response.
I am writing to clarify that my previous feedback was directed towards HP (Hewlett-Packard). I was forced to seek help through your platform because HP's official website is designed like a maze. It is impossible to find a direct channel for complaints or feedback; their pages simply loop back to the beginning, leaving customers in a state of total frustration.
I am at my wits' end. My brand-new HP LaserJet M140w printer is currently sitting in my home like a piece of useless scrap metal because of their mandatory cloud-login requirements and lack of support for non-WiFi environments.
Since your organization provides a direct route for consumers to resolve issues with companies, I sincerely request that you use your professional channels to forward this complaint to the relevant department at HP UK for immediate follow-up.
I look forward to your assistance in getting a response from HP.
Best regards,
Ms Ho
10 de fevereiro de 2026
Opinião espontânea
Resposta da Resolver
Hi there,
You have left a review for Resolver and not HP directly.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.
To get started, please visit our homepage at https://www.resolver.co.uk/.
If you have any further questions please contact our support team at: support@resolver.co.uk
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