Resolver Opiniões 1579

Resposta da Resolver

5/02/2026

Hi there,

Thank you for the kind review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Resposta da Resolver

2/02/2026

Hi David,

Thank you for your kind review. We’re so happy to hear that you received your refund! If you ever need assistance again, we're always here to help!

Resposta da Resolver

29/01/2026

Hi there,

Thank you for your review. I’d just like to clarify how closed cases on Resolver work.

A Resolver case can be closed in one of two ways only: either the user chooses to close the case themselves within their account, or the case is automatically closed by our system after a prolonged period of inactivity from the user. In both instances, this closure is purely a status update on the Resolver side and does not affect your case with British Airways. Your complaint remains available and will automatically reopen if you follow up with the company.

Resolver does not become involved in individual cases. It is the user’s responsibility to manage their complaint, including responding to the company and chasing any updates directly.

Unfortunately, we are no longer able to assist in sending complaints to British Airways; however, this information would have been clearly shown within your case file.

If you would like to follow up with your case, you can download your case file and send it to British Airways directly, so they have all the correspondence and can pick this back up from where you left off.

We wish you the best of luck moving forward with your claim.

Resposta da Resolver

27/01/2026

Hi Tyrone,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Resposta da Resolver

22/01/2026

Hi Karen,

I’m sorry to hear you’ve not found our service helpful.

Just to clarify, Resolver is a free online complaints tool that helps make it easier for consumers to raise complaints to companies across the UK. We are not a third party or a complaints management company, and we do not investigate issues or act on your behalf.

Our service has helped over 5 million people sort out complaints completely free of charge. Based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform. With regard to Debenhams specifically, we’ve seen many users successfully resolve their complaints with this company after raising their issue through our platform.

I’m sorry if this wasn’t your experience, and we completely understand how frustrating it can be when a company doesn’t engage or resolve an issue. While we can’t force a company to reply, we encourage users to remain as proactive and persistent as possible, as this can often lead to a response over time.

Nevertheless, it’s good to hear that you’ve been proactive in trying to resolve your issue, and we wish you the very best moving forward with the UKICC.

Resposta da Resolver

16/01/2026

Hi Carol,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Resposta da Resolver

13/01/2026

Hi Mark,

Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.

Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It’s our aim to simplify the complaints process so consumers can address their complaints more efficiently.

Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.

It may be that in your case, the outcome of your complaint did not meet your expectations. Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.

Resposta da Resolver

5/01/2026

Hi there,

Thank you for leaving a review, I’m sorry to hear you’ve not found our service helpful.

Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Our service has helped over 5 million people sort out complaints - completely free of charge. Based on feedback from our users, companies often respond more quickly and effectively when a case is raised through our platform.

However, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.

Resposta da Resolver

5/01/2026

Hi Tony,

Thank you for leaving a review.

I’m sorry to hear that you haven’t had a positive outcome with your case after three months, and I completely understand how frustrating it can be to feel that no progress has been made. While we aim to make the complaints process easier, at no point can we guarantee a positive outcome, as the resolution ultimately depends on the company your complaint is raised with.

In any case of a limited or unsatisfactory response from a company, we would advise you to be as proactive as possible with your communications, ensuring you are following up with them. The escalation levels offered through our site can also help you contact someone higher up in the organisation, or seek independent review from a regulatory body. Please check the escalation options within your case file.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.

Resposta da Resolver

22/12/2025

Hi Michael,

Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.

Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It’s our aim to simplify the complaints process so consumers can address their complaints more efficiently.

Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.

Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. However, in any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.

Resposta da Resolver

22/12/2025

Hi Jason,

I’m sorry to hear you’ve had trouble verifying your email address and that you’ve had difficulty contacting us.

We’re always happy to help and want to make sure issues like this are resolved as quickly as possible. If you contact our Customer Service team via our page here: https://support.resolver.co.uk/hc/en-us, or by email at support@resolver.co.uk, our team will be happy to look into this for you.

Resposta da Resolver

17/12/2025

Hi Ellie,

Thank you for your kind feedback. We’re so happy to hear that you received your refund! If you ever need assistance again, we're always here to help!

Resposta da Resolver

16/12/2025

Hi there,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Resposta da Resolver

24/11/2025

Hi Ewa,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Resposta da Resolver

21/11/2025

Hi Pete.

I’m sorry to hear you didn’t find our service helpful in resolving your issue with Qatar Airways.

From your review, it sounds like there may have been some misunderstanding about what Resolver does. Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third-party or complaints management service, and we do not intervene in cases or enforce refunds. Our role is to make the complaints process easier by providing a structured way for your complaint to be raised and escalated.

I appreciate how frustrating an unresolved refund issue can be and I’m sorry to hear Qatar Airways did not provide the response you were hoping, but the decision rests with the company itself.

If you’re still pursuing this complaint, we recommend staying proactive with your communications, and looking out for the escalation options in your case file - which will eventually allow you to escalate your complaint for an independent review.

Best of luck moving forward.

Resposta da Resolver

21/11/2025

Hi James

It seems there may have been some misunderstanding about what Resolver is. To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We don’t act as a third party or become involved in individual cases - our platform simply aims to make the complaints process easier and more efficient for users.

Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly, and effectively when a case is raised through our platform.

However, we can’t guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, if this is possible.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk

Resposta da Resolver

17/11/2025

Hi Abigail,
Thank you for the kind review. We’re so glad to hear our service made it easier for you to raise your complaint!

Resposta da Resolver

3/11/2025

Hi John,

We’re sorry to hear that you didn’t find our service helpful, and that Matalan refused to reply to your complaint.

Unfortunately, at no point can we guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue.

In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications. Continue emailing both through your Resolver case file and directly to the company. If you don’t receive a response, try reaching out via their social media channels to prompt a reply - make it as difficult as possible for your complaint to be ignored.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.

Resposta da Resolver

4/11/2025

Hi Martin,

Thank you for leaving a review.

Resolver’s purpose has always been to make it easier for people to raise and manage complaints, completely free of charge. It’s important to remember that we can’t guarantee a positive outcome for every case - ultimately, it’s up to the company to resolve your issue. However, based on user’s feedback, many companies tend to respond more quickly and effectively when cases are raised through our system.

Regarding your concerns about not being able to escalate your case further, since we work in line with each company’s customer service process, we can only offer escalation options that they already have in place. If a company doesn’t provide escalation stages or isn’t regulated by an ombudsman, we’re unable to offer those options either. In Vinted’s case, their process is very limited, but for most other companies, our system will guide you through available escalation routes until you reach a resolution.

It’s also worth noting that going directly to a regulator or small claims court is usually not possible at the early stages of a complaint. You’re legally required to give the company an opportunity to resolve the issue first. Our system will prompt you to escalate to a regulator if, after several weeks, your issue remains unresolved.

We completely understand how frustrating it can be when a company doesn’t engage or resolve your issue. While we can’t force a company to reply, we recommend remaining as proactive as possible with your communications - in many cases, persistence does lead to a response over time.

Resposta da Resolver

27/10/2025

Hi Jo,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!