Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I used Resolver to send details to Lufthansa regarding a recent problem in 2022. Resolver advised case has been sent to Lufthansa and it may take a while but if so contact Resolver again. Ok, I forgot... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had a terrible customer service experience with Vinted until Resolver stepped in. Vinted owed me money and failed to read my complaint, therefore prematurely closing the case without looking at the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I found out about Resolver via Martin Lewis (Money Saving Expert). Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help. To cut a long st... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Considering this is a free service and quick and easy to use I can only praise resolver. The company I was claiming against I had almost given up hope of getting a refund due to waiting the best part... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Centro de defesa ao consumidor
  2. Site de opiniões online

Escrito pela empresa

Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 97% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Was struggling with obtaining refund…

Was struggling with obtaining refund for faulty goods with company but resolvers help made all the difference. Brill. Donation on way.

20 de setembro de 2025
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logótipo da Resolver

Resposta da Resolver

Hi Michael,

Thank you for your kind feedback. We’re so glad to hear you've found our service useful. If you ever need assistance again, we're always here to help!

Classificada 5 em 5 estrelas

It works!

I have used Resolver four times to help resolve issues with companies. Often it’s impossible these days to talk to a person or even email! Everything is organised by companies to make you give up getting justice because of this, it’s so frustrating. Resolver cuts through all this and gives you access often to the top. I would thoroughly recommend Resolver if you have a genuine problem with sellers.

12 de setembro de 2025
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Resposta da Resolver

Hi Zena,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Classificada 4 em 5 estrelas

Very informative and worthwhile

Very informative and a great guide for doing things right. Has helped me during PPI claims and more recently in car finance claims

23 de outubro de 2025
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logótipo da Resolver

Resposta da Resolver

Hi Mark,

Thank you for the kind review. We're so glad to hear you've found our service helpful!

Classificada 4 em 5 estrelas

Often the only way to get a response

In my experience, companies who were not responding to complaints when using their own, generally very complicated and difficult, procedures will magically respond immediately when contacted via Resolver

23 de outubro de 2025
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Resposta da Resolver

Hi Iffy,

Thank you for your kind feedback. We’re so glad you’ve found our service useful. If you ever need assistance again, we're always here to help!

Classificada 5 em 5 estrelas

Used Resolver to help with a complaint …

Used Resolver to help with a complaint against M&S they advised a process of making contact to resolve my issue which worked a treat compensation was achieved a big thanks to Resolver well recommend using this company

14 de março de 2025
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Ian,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

Classificada 5 em 5 estrelas

It is a Great Help

It is a Great Help: Resolver does provide all those seeking help, with great advice line, and valuable insights.

22 de outubro de 2025
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logótipo da Resolver

Resposta da Resolver

Hi there,

Thank you for taking the time to leave a review, we’re so glad
to hear you've found our service useful!

Classificada 5 em 5 estrelas

Fantastic website

Fantastic website. I have used it to help others claim money back that they would not have been able to. Elderly people, no smart phones or internet had delayed flights - got them the delay compensation that they were entitled to. Process was easy with this site so happy to use my phone or IT skills to help them.

This site makes it easy for people to help others. It’s brilliant that it is free please keep it that way.
Like someone else I am extremely surprised that people have put negative comments, it’s free, it helps it doesn’t guarantee the outcome you want but it certainly helps you.

BTW white consumer goods breaking down after only 2 years.
I have had limited success but that is the companies at fault not this website and the exploitation of their so called paid for warranties eg domestic and general who were awful complete time wasters , Hisense with poor quality products and AO who sold me the £800 fridge that broke in 2 years.

This website is great it’s unfortunate that goods are not built to last now and customer service and warranty don’t seem to exist.

22 de outubro de 2025
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Resposta da Resolver

Hi there,

Thank you so much for your fantastic feedback! We’re so glad to hear our site has helped you and others claim what you’re entitled to.

We really appreciate your support, and if you ever need assistance again, we’re always here to help.

Classificada 5 em 5 estrelas

I bought flight tickets from a national…

I bought tickets from a national airline company and was unable to use them due to being diagnosed with a serious health issue. I was having no luck in getting the tickets refunded at all until I used Resolva. I spent months trying and Resolva resolved the issue in 'ten days' I was gobsmacked.

22 de outubro de 2024
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logótipo da Resolver

Resposta da Resolver

Hi Andy,

Thank you for sharing your experience.

We’re so glad to hear we could help you get your refund after you had such a difficult time. If you ever need assistance again we're always here to help!

Classificada 5 em 5 estrelas

Resolver helped to claim back the PPE…

Resolver helped to claim back the PPE and the bank account that I was paying that I did not ask for. Resolver provided templates for all the letters that I needed to send to the bank. I received all my money back from the bank that they unlawfully took.

31 de outubro de 2024
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logótipo da Resolver

Resposta da Resolver

Hi Dee,

Thank you for the kind review. We're thrilled to hear that our service was helpful to you!

Classificada 5 em 5 estrelas

Resolver helps!

Fantastic Website, excellent guidance on the website. Private enterprises don’t get things right from get go for many reasons that’s where Resolver steps in help right these wrongs!
I think everyone should be signed up to it!

21 de outubro de 2025
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Resposta da Resolver

Hi Jason,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Classificada 5 em 5 estrelas

I found out about Resolver via Martin…

I found out about Resolver via Martin Lewis (Money Saving Expert).
Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help.
To cut a long story short they certainly did just that and My claim was upheld.
If you haven't tried Resolver before, please give them a try.
100% recommended.

22 de outubro de 2025
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logótipo da Resolver

Resposta da Resolver

Hi Alan,

Thank you for your kind review. We’re so glad Resolver was able to help get your claim upheld after your experience with the travel company. We’re always here if you need help in the future!

Classificada 1 em 5 estrelas

i have used you before but this last…

i have used you before but this last time it has been awful no help at all just been ignored with no result with no interest with a company whom has taken £600 of my money for poor goods and no service at all so why dont you help me please in wrote my case on your web site but still nothing is being done to help my case raised for over s year now

22 de outubro de 2024
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logótipo da Resolver

Resposta da Resolver

Hi Ian,

I’m sorry that your complaint is unresolved, and I completely understand how frustrating this must be given how much time has passed.

While we aim to offer help wherever we can, unfortunately, we are not able to advise on an individual basis, nor can we act or look into matters on behalf of users - it is, in the end, up to the company you are complaining to to resolve the issue.

In the event that you haven't heard back from the company in a while, we would suggest being as proactive as possible with trying to re-establish communications. Send a follow-up email from your case file, or call the company directly to prompt a response. This will make sure that they stay engaged with your complaint, and will hopefully be able to resolve your issue as soon as possible.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk

Classificada 5 em 5 estrelas

I got a result from resolver for delays…

I got a result from resolver for delays in flights with Aer Lingus I always sing their praises especially as they don’t charge for service It was in 2023

22 de outubro de 2025
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logótipo da Resolver

Resposta da Resolver

Hi Marie,

Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

Classificada 5 em 5 estrelas

I was amazed to see any negative…

I was amazed to see any negative reviews for Resolver. I have used them several times when I couldn’t get anywhere with complaints on my own and they have always resulted in quick and positive outcomes. They’re excellent!

15 de outubro de 2025
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logótipo da Resolver

Resposta da Resolver

Hi Janice,

Thank you for the kind review. We're so pleased to hear you've found our service useful!

Classificada 5 em 5 estrelas

Very helpful

Great company when i was miss sold with a perfume company they got my money back

22 de outubro de 2024
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logótipo da Resolver

Resposta da Resolver

Hi Fiona,

Thank you for the kind review. We're thrilled to hear our service was helpful to you!

Classificada 5 em 5 estrelas

Resolver helped me to win my…

Resolver helped me to win my compensation case from Evri.
Evri delivery driver walked through 2 red rope markers onto a newly laid driveway and left his footprints thus ruining it,
Without help from Resolver I would not have got compensation from Evri to cover replacing the damaged area of driveway, I am so grateful to Resolver.

19 de setembro de 2025
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi there,

Thank you for the kind review. We're so glad to hear we could help you get your compensation!

Classificada 5 em 5 estrelas

whenever i have had a problem with a…

whenever i have had a problem with a company i have reached out to resolver and they come to my help ,when i find myself getting nowhere with a problem they come to my help ,cant praise them enough try them , its so easy .

10 de outubro de 2025
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi David,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Classificada 4 em 5 estrelas

I have used Resolver on 2 occasions and…

I have used Resolver on 2 occasions and they have all been handled amicably between myself and the other companies. I highly recommend Resolver.

18 de outubro de 2025
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Aduako,

Thank you for leaving a review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Classificada 5 em 5 estrelas

I took my TV to Curry’s 3 times to no avail

Having taken a TV back to Curry’s three times and there in house and external repair service changing parts of the TV I thought there was a SKY problem but no. After contacting Resolver I had a similar new TV a week later and haven’t looked back. In fact the model had been upgraded and I ended up with a bonus of £80.

6 de novembro de 2024
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Adrian,

Thank you for your kind review. We’re so glad to hear your case had a positive outcome! We're always here if you need us again.

Classificada 5 em 5 estrelas

I always turn to Resolver when I have…

I always turn to Resolver when I have had an issue with lack of customer service from providers and I have always succeeded in getting a satisfied result. From utilities to online shopping, once I lodge my complaint it is not long before it is resolved to my satisfaction

22 de outubro de 2025
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Sandra,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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