I would give it zero stars if possible. Horrendous customer service. Two damaged dresses, an outstanding refund and an impossible return process. Despite repeated emails and a formal complaint, I’m st... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Resolver has always bee very helpful in resolving disputes which are normally achieved by their first contact with third parties. I had disputes with a big domestic power company and it was not o... Ver mais
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An absolutely great site for helping consumers of everything ! They currently offer free help and they are fantastic they recovered loads for me during the PPI period and they have been there for o... Ver mais
A empresa respondeu
Resolver are the only people who can help when other agencies fail... I've been helped a number of times and just recently within a few days by suggesting I would engage with Resolver, I received co... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Informações de contacto
Reino Unido
- resolver.co.uk
3,5
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resolver has all the tools and when…
Resolver has all the tools and when ever I have had to make a complaint about a company. The company always seems to respond quicker then if I had gone direct ! I feel this is due to using resolver. The tools are great the letters / templates etc. Brilliant 🤩 thank you so much ☺️
6 de abril de 2025
Opinião espontânea
Resposta da Resolver
Hi Deborah,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
I used Resolver years ago for an issue…
I used Resolver years ago for an issue with a complaint I had with a service provider, I wasn't getting far on my own, so I gave Resolver a go not knowing much about it.. within a few weeks whilst keeping me informed I got a refund. Followed Resolver since and woukd use again if needed.
6 de abril de 2025
Opinião espontânea
Resposta da Resolver
Hi Callum,
Thank you for the kind feedback, we're delighted to hear you got a refund! We're always here if you need us again!
Vinted were ignoring my complaint and…
Vinted were ignoring my complaint and emails. As soon as Resolver got involved, I got a response the same day!
1 de fevereiro de 2025
Opinião espontânea
Resposta da Resolver
Hi there,
Thank you for the kind feedback, we’re so glad to hear our service helped prompt a response from Vinted!
No hassle
No hassle. Immediate response from Costa. All problems resolved
14 de março de 2025
Opinião espontânea
Resposta da Resolver
Hi Sandra,
Thank you for the kind review. We're thrilled to hear our service was helpful to you!
I welcome receiving Resolvers email as…
I welcome receiving Resolvers email as the information included can help many people who need it.
4 de abril de 2025
Opinião espontânea
Resposta da Resolver
Hi there,
Thank you for the kind review! We're so pleased to hear you've found our emails helpful!
Flight delayed March 25. Paid April 25
I complained to an airline for delay through resolver and got most our 2 airfares back. Just over £1000. It was easy and no commission to pay to anyone. Thankyou resolver. Highly recommended
23 de março de 2025
Opinião espontânea
Resposta da Resolver
Hi John,
Thank you for the kind review. We're thrilled to hear that our service was helpful to you!
Never heard of them prior to this…
Never heard of them prior to this experience. Thought id leave a review to help out anyone sceptical like me. I was abit nervous as thought there would be a catch but there wasnt. I was having issues getting a response from Hisense. I had sent emails and facebook messages and after 3 weeks I still had no response or acknowledgement. I was furious as having issues with a washing machine we bought roughly 8 months ago so went to google to look at places like FOS & citizen’s advice. None were able to help in an issue with an appliance. I stumbled across resolver and even though I hadnt heard of them took the leap and got them involved as I was beyong annoyed that Hisense were basically ignoring me. Suprisingly Hisense replied via resolver the same day providing me with a contact number to call to try and resolve my current issue. Very impressed with the quick turnaround. Resolver basically just acts as a middle man and took the information on my issue and generated a professional strongly worded email to Hisense which surprisingly caught their attention as its sent from Resolver and not your own email. Responses from the company then come back through resolver for you to view. Completly free service. Easy to use and understand. Will certaintly use again if needed. Been on the phone to Hisense today hopefully will get resolved.
2 de abril de 2025
Opinião espontânea
Resposta da Resolver
Hi Coco,
Thank you for the kind review! We're so pleased to hear you've found our service useful!
Worked for us.
We just used Resolver as we had no luck using clarins customer services.The issue was resolved within 24 hours and we got a refund.
29 de março de 2025
Opinião espontânea
Resposta da Resolver
Hi John,
Thank you for your kind feedback. We’re thrilled to hear you've received your refund!
Case No. RES11002340 never got solved
My Case No. RES11002340 never got solved and they never came back to me! worst company i have dealt with in history!!!!
I DONT RECOMMEND THIS SITE TO ANYONE!!!
27 de março de 2025
Opinião espontânea
Resposta da Resolver
Hi Mehul,
We're sorry to hear that your case with TikTok didn’t have a positive outcome.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue.
We are aware of the trickier companies and their habits, and in any case of a limited or unsatisfactory response we would advise you to be as proactive as possible with your communications - the escalation levels should also help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com
Best of luck moving forward.
Usless
Usless, waste of time. completed online form only to get a generic message back Evri, phone this number. that number says, we are busy.
24 de março de 2025
Opinião espontânea
Resposta da Resolver
Hi Chris,
Thank you for leaving a review, it's disappointing to hear you've had this response from Evri.
Unfortunately, Evri have an extremely inconsistent attitude to complaints raised - they accept some claims, but in other instances reply with an automated reply as they have to yours.
Resolver’s aim is to make the complaints process easier and clearer for both consumer and company by bridging the gap between them and improving the whole nature of customer service. We believe that how you complain should be up to you and that companies should make it as easy as possible for you to get your voice heard. This is one of the changes that we are trying to make to the world of consumer rights.
The vast majority of the companies that we deal with are actively addressing our users' complaints and, as Resolver becomes more established, the small proportion of uncooperative companies will find it increasingly difficult to ignore our users.
Moving forward, I suggest staying as proactive as possible with your communications - continue to email from your Resolver case file as well as contacting them directly.
Please be advised that we have found Evri to respond, despite sending out these automated emails. Users who ignore and carry on messaging Evri sometimes will get a response.
Best of luck moving forward and please don't hesitate to get in touch with our support team for further support.
I don't really get it
I don't really get it. The service seems to do nothing except let you write about your complaint.
They don't escalate or contact the company or don't seem to and if they do you never hear about it or get any results.
18 de março de 2025
Opinião espontânea
Resposta da Resolver
Hi Adrian,
Thank you for your feedback, I’m sorry to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Our service provides a structured process for consumers to resolve issues, and enables consumers to manage and store all their customer service issues in one place.
I'm sorry you weren't given the option to escalate your case - we do offer different escalation pathways for most companies listed in our system, but as we can only work within a company's existing customer service procedures, if the company you are complaining to doesn’t have an escalation process, we cannot provide one.
In any case of a limited or unsatisfactory response from a company we recommend staying as proactive as possible with your communications, continue to email from your case file; if that doesn’t get a response and there is the option to do so, call them.
Best of luck moving forward and if there’s anything else we can assist with, please don’t hesitate to reach out to our support team.
Dissolve Resolver
Resolver? They don’t resolve anything. They just send you crappy emails all the time and ask for donations so they can keep resolving nothing. It’s pointless, it’s seems to be just a platform to send messages through and there is still no outcome. Don’t waste your time and don’t give them any money.
15 de janeiro de 2025
Opinião espontânea
Resposta da Resolver
Hi Mark,
Thank you for your feedback, it’s disappointing to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It is our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 7.5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
It may be that in your case, the outcome of your complaint did not meet your expectations. Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com
Regarding your comments about donations, our service is free for users, and we only ask for donations to help us continue offering this service at no charge.
Best of luck moving forward and if there’s anything else we can assist with, please don’t hesitate to reach out.
Found what I wanted quickly.
1 de março de 2025
Opinião espontânea
Resposta da Resolver
Hi Tom,
Thank you for leaving a review, we’re so glad to hear you found our service useful!
Money back
I have used Revolver in the past. I had a problem with Turkish Airlines. They said I will get my money back in a few months time after they cancelled my flight. I got in touch with Resolver and with in a couple of months received my full air fare. Thank you Resolver.
28 de fevereiro de 2025
Opinião espontânea
Resposta da Resolver
Hi Tony,
Thank you for your kind feedback. We’re so glad to hear you found our service useful. If you ever need assistance again, we're always here to help!
Resolver were there to help
Resolver helped me understand the process of making a complaint that could be heard and the company in question actually gave me compensation when at first they just stonewalled me. Thank you resolver.
11 de dezembro de 2024
Opinião espontânea
Resposta da Resolver
Hi Laurence,
Thank you for your kind feedback. We’re thrilled to hear you received your compensation!
I look forward to reading all of the…
I look forward to reading all of the info Resolver sends in my email. Very informative and useful and has helped me with there pre done letters to apply to my car finance company for reimbursement over mis sold finance
18 de julho de 2024
Opinião espontânea
Resposta da Resolver
Hi Paula,
Thank you for your review! We're so pleased to hear you've found our service useful!
Thank you!
Really great platform which helped me get a good resolution where all else had failed, thanks guys!
4 de fevereiro de 2025
Opinião espontânea
Resposta da Resolver
Hi Kat,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
Completely free service
Completely free service, they helped me get back ppi pay out, pay out for extra platinum card that I never asked for,but was paying extra for, so I got money back without a middle man taking a cut
27 de fevereiro de 2024
Opinião espontânea
Resposta da Resolver
Hi Sarah,
Thank you for the kind review. We're so glad to hear we could help you with your reclaim!
Great site
Great site, helped me to easily make a complaint (after having no success) which was then resolved - highly recommended!
28 de fevereiro de 2024
Opinião espontânea
Resposta da Resolver
Hi there,
Thank you for your wonderful feedback! We're so glad Resolver made the complaint process easy for you and helped you achieve a resolution. Your recommendation means a lot to us!
These guys can help
Resolver are great at getting you answers particularly with those particular companies that have no dedicated customer services or companies that ignore you over complaint's they've helped me a couple of times with good outcomes they are definitely worth asking for help i just wish i could afford to donate 100% trustworthy
27 de fevereiro de 2025
Opinião espontânea
Resposta da Resolver
Hi Steven,
Thank you so much for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
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