I would give it zero stars if possible. Horrendous customer service. Two damaged dresses, an outstanding refund and an impossible return process. Despite repeated emails and a formal complaint, I’m st... Ver mais
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Leia as opiniões dos outros
Resolver has always bee very helpful in resolving disputes which are normally achieved by their first contact with third parties. I had disputes with a big domestic power company and it was not o... Ver mais
A empresa respondeu
An absolutely great site for helping consumers of everything ! They currently offer free help and they are fantastic they recovered loads for me during the PPI period and they have been there for o... Ver mais
A empresa respondeu
Resolver are the only people who can help when other agencies fail... I've been helped a number of times and just recently within a few days by suggesting I would engage with Resolver, I received co... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Informações de contacto
Reino Unido
- resolver.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Absolutely brilliant service and I…
Absolutely brilliant service and I recommend Resolver to everyone. We really need a consumer advocate and Resolver is perfect. I have now complained, via the platform, to three different companies. All three only responded to my complaint when I did this and I want to sincerely thank Resolver for such an excellent and professional service.

Resposta da Resolver
Resolver Works!
Twice I have had issues with Vodafone with no response from them.
Once I submitted a Resolver complaint Vodafone customer services responded with emails and telephone calls.
Resolver works!

Resposta da Resolver
Flight Delay Claim
In mid-late 2023, I was confused and unsure of my rights with regards to some extreme delay claims that I against an American airline.
A friend suggested that I consult with Resolver.
I am ever so grateful for the advice I received and the voluntary follow up that ensued. I can’t believe that all the advice was given free.
I have no hesitation in recommending Resolver for any matters at dispute with companies.

Resposta da Resolver
Perfect solution
Resolver is a great way to stir up a company that has done you wrong soon as they recieve an email they will email you directly to solve the issue well worth doing it. 5***** from me.

Resposta da Resolver
Resolver helped me greatly and free of…
Resolver helped me greatly and free of charge to claim irresponsible borrowing of one of companies.
Great job.

Resposta da Resolver
I've used this service in the past as…
I've used this service in the past as it eased my anxiety towards raising complaints with various providers. Their service had all the providers I needed help with and their process in resolving issues, plus the advice they provide is amazing!

Resposta da Resolver
Resolver helped me with an issue that I…
Resolver helped me with an issue that I just wasn’t getting anywhere with. As soon as Resolver became involved the company responded and I had a satisfactory outcome not long after. Would definitely recommend.

Resposta da Resolver
Utility company woes
Had an issue with a well known utility supplier after moving home with the initials BG. Getting nowhere with them I turned to Resolver who , in a nutshell basically, contacted them with my case and in a relatively short time provided a resolution.Needless to say,I moved energy supplier with a 5* service.

Resposta da Resolver
Excellent service and excellent outcomes
Excellent service - took me nearly 18 months to sort mums electric bill with SSE and OVO energy who took over. 12 months of escalations false promises and no calls back after spending hours waiting . Thankfully I decide to use Resolver - I can’t rate high enough. Factual, empathetic, professional and got things sorted for us. The were persistent and achieved a better outcome than I would have gone on my own. Please support this fantastic service.

Resposta da Resolver
A great service that really does help…
I have used resolver a number of times when I have been ignored, received wrong information or the wrong outcome - I have also made recommendations to others who received successful-outcomes through Resolver
Easy to use, great templates to help & regular updates - a great service Thank you

Resposta da Resolver
I just got an email from resolver…
I just got an email from resolver telling me how many people they helped and asking for a contribution....WELL, I got no help, automated emails no human contact. They neither contact vinted or Evri, who I had the problem with, and guess what their emails are also no reply. Too many dates to put into the box for when this problem happened and its still ongoing.

Resposta da Resolver
A truly helpful platform.
A truly helpful platform.
Sadly i have been mistreated by two companies in the past and on those occasions, Resolver has been outstanding in their support. I highly recommend using them for any disputes you might have.

Resposta da Resolver
Had a problem with Butlins tried to…
Had a problem with Butlins tried to sort out by myself no joy. Went through Resolver all sorted keep on helping people please

Resposta da Resolver
Awesome support!
Booked to fly Heathrow to New York, back in 2018, but our outbound was delayed 8 hours for tech reasons. Claimed a refund on return to UK but BA rejected our claim. Long story short; Resolver gave us letter templates and after several to & fros BA finally coughed up. Couldn’t have done it without Reselvers help.

Resposta da Resolver
This group has really helped me
This group has helped me get money back from airlines and several other things too. They really helped me setting out letters and giving advice. Totally recommended

Resposta da Resolver
They have certainly helped me in the…
They have certainly helped me in the past but it seems. Like it depends on who the company is.
I know the one issue I had with Evri I was left with no response but overall not to bad
When I thought all was lost and not…
When I thought all was lost and not getting any where with my complaint, a friend recommended Resolver whom I'd not heard of before came to the rescue. They helped me to get a resolution which saved me from getting a fine. If you have something you need help with, get in touch with them to help you resolve the matter. You won't regret it and it's free.

Resposta da Resolver
Refund from European Airline
I got in touch with Resolver in its early days and was astonished how much help I got. It involved me being delayed by a flight with Aer Lingus. Basically I was delayed in Dublin for at least 6 hours flying to the USA. I wrote a letter via Resolver (who helped with the wording) to Aer Lingus. The airline did the normal thing and just rejected it out of hand - I suspect that is their first response. Resolver then said to me they will write to a particular Department. Again, this was rejected. Resolver said they were expecting this and then wrote another letter and copied in the CEO. The next thing I know is that the airline accepted the complaint and sent me a refund cheque - in full. By the way, this was what they had to do due to EU regulations - it was the minimum they had to do by law. Resolver knew what to do which resulted in success. I haven't had a need to use them again, but have recommended them to others.

Resposta da Resolver
Successful conclusion thanks to Resolver
I had used Resolver in the past to assist me in a claim - successfully. Last year I realised I had one claim I had forgotten about until they reminded me - moving, lockdown etc had put it out of my mind! It had been lodged with the Ombudsman but they had lost my details of it and Resolver managed to find all old documents and get them into a format acceptable to the Ombudsman to investigate my original issue. This resulted in several thousands pounds being repaid to me. This would not have happened if Resolver had not helped me so much.

Resposta da Resolver
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