Resolver Opiniões 

1630
•
TrustScore: 3.5 em 5

3,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I would give it zero stars if possible. Horrendous customer service. Two damaged dresses, an outstanding refund and an impossible return process. Despite repeated emails and a formal complaint, I’m st... Ver mais

Classificada 5 em 5 estrelas

Resolver has always bee very helpful in resolving disputes which are normally achieved by their first contact with third parties. I had disputes with a big domestic power company and it was not o... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

An absolutely great site for helping consumers of everything ! They currently offer free help and they are fantastic they recovered loads for me during the PPI period and they have been there for o... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Resolver are the only people who can help when other agencies fail... I've been helped a number of times and just recently within a few days by suggesting I would engage with Resolver, I received co... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Centro de defesa ao consumidor
  2. também em
  3. Site de opiniões online

Escrito pela empresa

Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 94% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(1630)

94 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Absolutely brilliant service and I…

Absolutely brilliant service and I recommend Resolver to everyone. We really need a consumer advocate and Resolver is perfect. I have now complained, via the platform, to three different companies. All three only responded to my complaint when I did this and I want to sincerely thank Resolver for such an excellent and professional service.

7 de abril de 2025
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi there,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Classificada 5 em 5 estrelas

Resolver Works!

Twice I have had issues with Vodafone with no response from them.
Once I submitted a Resolver complaint Vodafone customer services responded with emails and telephone calls.
Resolver works!

3 de março de 2025
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Andre,

Thank you for your kind feedback, we’re so glad to hear our service helped prompt a response from Vodafone!

Classificada 5 em 5 estrelas

Flight Delay Claim

In mid-late 2023, I was confused and unsure of my rights with regards to some extreme delay claims that I against an American airline.

A friend suggested that I consult with Resolver.

I am ever so grateful for the advice I received and the voluntary follow up that ensued. I can’t believe that all the advice was given free.

I have no hesitation in recommending Resolver for any matters at dispute with companies.

12 de setembro de 2024
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi there,

Thank you for the kind review. We're thrilled to hear that our service was helpful to you!

Classificada 5 em 5 estrelas

Perfect solution

Resolver is a great way to stir up a company that has done you wrong soon as they recieve an email they will email you directly to solve the issue well worth doing it. 5***** from me.

12 de abril de 2024
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Paul,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Classificada 5 em 5 estrelas

Resolver helped me greatly and free of…

Resolver helped me greatly and free of charge to claim irresponsible borrowing of one of companies.
Great job.

2 de abril de 2025
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Roman,

Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

Classificada 5 em 5 estrelas

I've used this service in the past as…

I've used this service in the past as it eased my anxiety towards raising complaints with various providers. Their service had all the providers I needed help with and their process in resolving issues, plus the advice they provide is amazing!

3 de março de 2025
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Paula,

Thank you so much for your kind feedback! We're really glad to hear our service helped make the complaints process less stressful. We're always here to help whenever you need us!

Classificada 5 em 5 estrelas

Resolver helped me with an issue that I…

Resolver helped me with an issue that I just wasn’t getting anywhere with. As soon as Resolver became involved the company responded and I had a satisfactory outcome not long after. Would definitely recommend.

25 de julho de 2024
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Janice,

Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

Classificada 5 em 5 estrelas

Utility company woes

Had an issue with a well known utility supplier after moving home with the initials BG. Getting nowhere with them I turned to Resolver who , in a nutshell basically, contacted them with my case and in a relatively short time provided a resolution.Needless to say,I moved energy supplier with a 5* service.

6 de abril de 2024
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi there,

Thanks so much for sharing your experience! We're really glad we could help you get things sorted with your supplier. It's great to hear you’ve now found a new energy provider you're happy with. We're always here if you need us again!

Classificada 5 em 5 estrelas

Excellent service and excellent outcomes

Excellent service - took me nearly 18 months to sort mums electric bill with SSE and OVO energy who took over. 12 months of escalations false promises and no calls back after spending hours waiting . Thankfully I decide to use Resolver - I can’t rate high enough. Factual, empathetic, professional and got things sorted for us. The were persistent and achieved a better outcome than I would have gone on my own. Please support this fantastic service.

16 de abril de 2024
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Teresa,

Thank you for the kind review. We’re so glad to hear your case had a positive outcome and are delighted that you found our service helpful!

Classificada 5 em 5 estrelas

A great service that really does help…

I have used resolver a number of times when I have been ignored, received wrong information or the wrong outcome - I have also made recommendations to others who received successful-outcomes through Resolver
Easy to use, great templates to help & regular updates - a great service Thank you

3 de janeiro de 2025
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Trace,

Thank you for leaving a review. We're thrilled to hear that our service was helpful to you!

Classificada 1 em 5 estrelas

I just got an email from resolver…

I just got an email from resolver telling me how many people they helped and asking for a contribution....WELL, I got no help, automated emails no human contact. They neither contact vinted or Evri, who I had the problem with, and guess what their emails are also no reply. Too many dates to put into the box for when this problem happened and its still ongoing.

20 de março de 2025
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Anne,

Thank you for your feedback, it’s disappointing to hear you’ve not found our service helpful.

Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Our service has helped over 7.5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.

I'm sorry to hear that you only received automated responses in your cases with Evri and Vinted but unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - continuing to email as often as possible as well as reaching out to them via as many avenues as possible.

If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com

Best of luck moving forward and if there’s anything else we can assist with, please don’t hesitate to reach out.

Classificada 5 em 5 estrelas

A truly helpful platform.

A truly helpful platform.
Sadly i have been mistreated by two companies in the past and on those occasions, Resolver has been outstanding in their support. I highly recommend using them for any disputes you might have.

4 de junho de 2024
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Lee

Thank you for the kind review! We're so pleased to hear you've found our service useful!

Classificada 5 em 5 estrelas

Had a problem with Butlins tried to…

Had a problem with Butlins tried to sort out by myself no joy. Went through Resolver all sorted keep on helping people please

21 de março de 2025
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Ernest,

Thank you for the kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Classificada 5 em 5 estrelas

Awesome support!

Booked to fly Heathrow to New York, back in 2018, but our outbound was delayed 8 hours for tech reasons. Claimed a refund on return to UK but BA rejected our claim. Long story short; Resolver gave us letter templates and after several to & fros BA finally coughed up. Couldn’t have done it without Reselvers help.

6 de agosto de 2024
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Simon

Thank you for leaving a review, we’re delighted to hear you found our service helpful!

Classificada 5 em 5 estrelas

This group has really helped me

This group has helped me get money back from airlines and several other things too. They really helped me setting out letters and giving advice. Totally recommended

23 de agosto de 2024
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Philip,

Thank you for leaving a review, we’re delighted to hear you found our service helpful!

Classificada 5 em 5 estrelas

When I thought all was lost and not…

When I thought all was lost and not getting any where with my complaint, a friend recommended Resolver whom I'd not heard of before came to the rescue. They helped me to get a resolution which saved me from getting a fine. If you have something you need help with, get in touch with them to help you resolve the matter. You won't regret it and it's free.

14 de agosto de 2024
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Velmar,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Classificada 5 em 5 estrelas

Refund from European Airline

I got in touch with Resolver in its early days and was astonished how much help I got. It involved me being delayed by a flight with Aer Lingus. Basically I was delayed in Dublin for at least 6 hours flying to the USA. I wrote a letter via Resolver (who helped with the wording) to Aer Lingus. The airline did the normal thing and just rejected it out of hand - I suspect that is their first response. Resolver then said to me they will write to a particular Department. Again, this was rejected. Resolver said they were expecting this and then wrote another letter and copied in the CEO. The next thing I know is that the airline accepted the complaint and sent me a refund cheque - in full. By the way, this was what they had to do due to EU regulations - it was the minimum they had to do by law. Resolver knew what to do which resulted in success. I haven't had a need to use them again, but have recommended them to others.

6 de julho de 2024
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi there,

Thank you for your kind feedback! We're delighted we could help you with your case, and it's great to hear you had a positive outcome. If you ever need assistance again, don't hesitate to reach out!

Classificada 5 em 5 estrelas

Successful conclusion thanks to Resolver

I had used Resolver in the past to assist me in a claim - successfully. Last year I realised I had one claim I had forgotten about until they reminded me - moving, lockdown etc had put it out of my mind! It had been lodged with the Ombudsman but they had lost my details of it and Resolver managed to find all old documents and get them into a format acceptable to the Ombudsman to investigate my original issue. This resulted in several thousands pounds being repaid to me. This would not have happened if Resolver had not helped me so much.

6 de abril de 2024
Opinião espontânea
logótipo da Resolver

Resposta da Resolver

Hi Weaver,

Thank you for your kind feedback! We're delighted we could help you with your case, and it's great to hear you had a positive outcome. If you ever need assistance again, don't hesitate to reach out!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais