I would give it zero stars if possible. Horrendous customer service. Two damaged dresses, an outstanding refund and an impossible return process. Despite repeated emails and a formal complaint, I’m st... Ver mais
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Leia as opiniões dos outros
Resolver has always bee very helpful in resolving disputes which are normally achieved by their first contact with third parties. I had disputes with a big domestic power company and it was not o... Ver mais
A empresa respondeu
An absolutely great site for helping consumers of everything ! They currently offer free help and they are fantastic they recovered loads for me during the PPI period and they have been there for o... Ver mais
A empresa respondeu
Resolver are the only people who can help when other agencies fail... I've been helped a number of times and just recently within a few days by suggesting I would engage with Resolver, I received co... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Informações de contacto
Reino Unido
- resolver.co.uk
3,5
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Used Resolver to help with a complaint …
Used Resolver to help with a complaint against M&S they advised a process of making contact to resolve my issue which worked a treat compensation was achieved a big thanks to Resolver well recommend using this company
14 de março de 2025
Opinião espontânea
Resposta da Resolver
Hi Ian,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
It is a Great Help
It is a Great Help: Resolver does provide all those seeking help, with great advice line, and valuable insights.
22 de outubro de 2025
Opinião espontânea
Resposta da Resolver
Hi there,
Thank you for taking the time to leave a review, we’re so glad
to hear you've found our service useful!
Fantastic website
Fantastic website. I have used it to help others claim money back that they would not have been able to. Elderly people, no smart phones or internet had delayed flights - got them the delay compensation that they were entitled to. Process was easy with this site so happy to use my phone or IT skills to help them.
This site makes it easy for people to help others. It’s brilliant that it is free please keep it that way.
Like someone else I am extremely surprised that people have put negative comments, it’s free, it helps it doesn’t guarantee the outcome you want but it certainly helps you.
BTW white consumer goods breaking down after only 2 years.
I have had limited success but that is the companies at fault not this website and the exploitation of their so called paid for warranties eg domestic and general who were awful complete time wasters , Hisense with poor quality products and AO who sold me the £800 fridge that broke in 2 years.
This website is great it’s unfortunate that goods are not built to last now and customer service and warranty don’t seem to exist.
22 de outubro de 2025
Opinião espontânea
Resposta da Resolver
Hi there,
Thank you so much for your fantastic feedback! We’re so glad to hear our site has helped you and others claim what you’re entitled to.
We really appreciate your support, and if you ever need assistance again, we’re always here to help.
I bought flight tickets from a national…
I bought tickets from a national airline company and was unable to use them due to being diagnosed with a serious health issue. I was having no luck in getting the tickets refunded at all until I used Resolva. I spent months trying and Resolva resolved the issue in 'ten days' I was gobsmacked.
22 de outubro de 2024
Opinião espontânea
Resposta da Resolver
Hi Andy,
Thank you for sharing your experience.
We’re so glad to hear we could help you get your refund after you had such a difficult time. If you ever need assistance again we're always here to help!
Resolver helped to claim back the PPE…
Resolver helped to claim back the PPE and the bank account that I was paying that I did not ask for. Resolver provided templates for all the letters that I needed to send to the bank. I received all my money back from the bank that they unlawfully took.
31 de outubro de 2024
Opinião espontânea
Resposta da Resolver
Hi Dee,
Thank you for the kind review. We're thrilled to hear that our service was helpful to you!
Resolver helps!
Fantastic Website, excellent guidance on the website. Private enterprises don’t get things right from get go for many reasons that’s where Resolver steps in help right these wrongs!
I think everyone should be signed up to it!
21 de outubro de 2025
Opinião espontânea
Resposta da Resolver
Hi Jason,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
I found out about Resolver via Martin…
I found out about Resolver via Martin Lewis (Money Saving Expert).
Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help.
To cut a long story short they certainly did just that and My claim was upheld.
If you haven't tried Resolver before, please give them a try.
100% recommended.
22 de outubro de 2025
Opinião espontânea
Resposta da Resolver
Hi Alan,
Thank you for your kind review. We’re so glad Resolver was able to help get your claim upheld after your experience with the travel company. We’re always here if you need help in the future!
i have used you before but this last…
i have used you before but this last time it has been awful no help at all just been ignored with no result with no interest with a company whom has taken £600 of my money for poor goods and no service at all so why dont you help me please in wrote my case on your web site but still nothing is being done to help my case raised for over s year now
22 de outubro de 2024
Opinião espontânea
Resposta da Resolver
Hi Ian,
I’m sorry that your complaint is unresolved, and I completely understand how frustrating this must be given how much time has passed.
While we aim to offer help wherever we can, unfortunately, we are not able to advise on an individual basis, nor can we act or look into matters on behalf of users - it is, in the end, up to the company you are complaining to to resolve the issue.
In the event that you haven't heard back from the company in a while, we would suggest being as proactive as possible with trying to re-establish communications. Send a follow-up email from your case file, or call the company directly to prompt a response. This will make sure that they stay engaged with your complaint, and will hopefully be able to resolve your issue as soon as possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
I got a result from resolver for delays…
I got a result from resolver for delays in flights with Aer Lingus I always sing their praises especially as they don’t charge for service It was in 2023
22 de outubro de 2025
Opinião espontânea
Resposta da Resolver
Hi Marie,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
I was amazed to see any negative…
I was amazed to see any negative reviews for Resolver. I have used them several times when I couldn’t get anywhere with complaints on my own and they have always resulted in quick and positive outcomes. They’re excellent!
15 de outubro de 2025
Opinião espontânea
Resposta da Resolver
Hi Janice,
Thank you for the kind review. We're so pleased to hear you've found our service useful!
whenever i have had a problem with a…
whenever i have had a problem with a company i have reached out to resolver and they come to my help ,when i find myself getting nowhere with a problem they come to my help ,cant praise them enough try them , its so easy .
10 de outubro de 2025
Opinião espontânea
Resposta da Resolver
Hi David,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
I have used Resolver on 2 occasions and…
I have used Resolver on 2 occasions and they have all been handled amicably between myself and the other companies. I highly recommend Resolver.
18 de outubro de 2025
Opinião espontânea
Resposta da Resolver
Hi Aduako,
Thank you for leaving a review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
I took my TV to Curry’s 3 times to no avail
Having taken a TV back to Curry’s three times and there in house and external repair service changing parts of the TV I thought there was a SKY problem but no. After contacting Resolver I had a similar new TV a week later and haven’t looked back. In fact the model had been upgraded and I ended up with a bonus of £80.
6 de novembro de 2024
Opinião espontânea
Resposta da Resolver
Hi Adrian,
Thank you for your kind review. We’re so glad to hear your case had a positive outcome! We're always here if you need us again.
I always turn to Resolver when I have…
I always turn to Resolver when I have had an issue with lack of customer service from providers and I have always succeeded in getting a satisfied result. From utilities to online shopping, once I lodge my complaint it is not long before it is resolved to my satisfaction
22 de outubro de 2025
Opinião espontânea
Resposta da Resolver
Hi Sandra,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Had a delayed flight
Had a delayed flight, Resolve resolved all compensation arranged everything, very smooth and professional. Excellent service
26 de outubro de 2024
Opinião espontânea
Resposta da Resolver
Hi there,
Thank you for the kind review. We're so glad to hear we could help you get your compensation!
Helped me get a refund last year.
Helped me get a refund last year.
Good service.
17 de janeiro de 2025
Opinião espontânea
Resposta da Resolver
Hi Lisa,
Thank you for the kind feedback. We’re thrilled to hear we could help you get your refund!
I have used them twice when I could get…
I have used them twice when I could get no contact/ complaint details and they got both matters resolved within days… thoroughly recommended
30 de novembro de 2024
Opinião espontânea
Resposta da Resolver
Hi Malcolm,
Thank you for the kind review. We're so glad to hear our service has been helpful to you. If you ever need assistance again, we're always here to help!
No way to contact Resolver for help
No way to contact Resolver when things go wrong. I submitted my details to a firm of lawyers recommended in an email from Resolver that were bringing cases against a well known wealth management/pension company. After hearing nothing, I raised a complaint with the law firm who say there have been delays and closed my complaint. They have repeatedly failed to meet the timescales promised and never offered any explanation. No way to reach out to Resolver to tell them to stop recommending this firm.
22 de outubro de 2025
Opinião espontânea
Resposta da Resolver
Hi Colin,
Thank you for your feedback, I’m sorry to hear you’ve had trouble reaching out to us directly.
We’re a small online-only team, so we don’t have a phone line, but we’re always happy to help through our online channels. If you’d like to get in touch, you can reach us via our page here: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver or via our email: support@resolver.co.uk.
I’m also sorry to learn about your experience after submitting a claim through one of our recommended providers - this certainly isn’t the experience we want any of our users to have. If you could please let us know which claim this is regarding, we can assist you further.
Really easy to do and effective.
22 de outubro de 2025
Opinião espontânea
Resposta da Resolver
Hi Sarah,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service effective. If you ever need assistance again, we're always here to help!
This website does nothing
This website does nothing. Complained about a company refusing me the rights to return (under consumer law) and got nowhere. It's another way for consumers to get fobbed off, or even ignored.
8 de junho de 2025
Opinião espontânea
Resposta da Resolver
Hi Kirito,
Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It’s our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
It seems that in your case, the outcome of your complaint did not meet your expectations. Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.
If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
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