I would give it zero stars if possible. Horrendous customer service. Two damaged dresses, an outstanding refund and an impossible return process. Despite repeated emails and a formal complaint, I’m st... Ver mais
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Leia as opiniões dos outros
Resolver has always bee very helpful in resolving disputes which are normally achieved by their first contact with third parties. I had disputes with a big domestic power company and it was not o... Ver mais
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An absolutely great site for helping consumers of everything ! They currently offer free help and they are fantastic they recovered loads for me during the PPI period and they have been there for o... Ver mais
A empresa respondeu
Resolver are the only people who can help when other agencies fail... I've been helped a number of times and just recently within a few days by suggesting I would engage with Resolver, I received co... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Informações de contacto
Reino Unido
- resolver.co.uk
3,5
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
£350 refund
I purchased a reconditioned phone for £350, it was faulty to the point that it wasn’t usable at all. The seller tried to say I’d damaged it and was liable to pay for repairs. Thanks to Resolver I ended up returning it for a full refund, a result that I would not have got with the issue without using Resolver.
29 de setembro de 2025
Opinião espontânea
Resposta da Resolver
Hi Anna,
Thank you for the kind review. We're so glad to hear our service has been helpful to you. If you ever need assistance again, we're always here to help!
Time wasters
A waste of time and effort, don’t bother They side with the big companies.
Probably being paid a hefty commission by the big companies.
I have no misunderstanding of what the resolver doesn’t do, it’s a complete waste of time. Just because you are free, doesn’t mean you have to be crap!
12 de abril de 2025
Opinião espontânea
Resposta da Resolver
Hi Kim,
Thank you for sharing your feedback.
It seems there may have been some misunderstanding about what Resolver is. To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We don’t act as a third party, become involved in individual cases, or take commission from companies. Our platform simply aims to make the complaints process easier and more efficient for users.
Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly, and effectively when a case is raised through our platform.
However, we can’t guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
always helpful
always helpful, im bemused as to why it dosnt get all 5 star reviews.
its an excellent tool to get an outcome from companies or escalate them to there governing bodies. you certainly get a faster, better outcome using resolver than having trouble resolving with the company on your own. ive never had any issues with them. They always help.
19 de setembro de 2025
Opinião espontânea
Resposta da Resolver
Hi Emma,
Thank you for the kind review.
We're so pleased to hear Resolver has made the complaints process easier and more effective for you. If you ever need assistance again, we're always here to help!
Do not sign up for their newsletter
This is not a review just about another company it is a review about Resolver recommending an untrustworthy company. And on top of that I cannot start a case against that other company(Barings law) through Resolver because, they're not on Resolver. Lovely!
I made the mistake of signing up for Resolver's newsletters and I got an email from Resolver telling me about a claim for data misuse by Google and Microsoft.
Why I even wasted time looking at it is a mystery.
Anyway had a look at it and filled in the form. Within minutes I was bombarded with 6 emails from Barings law. And I realised that if I didn't "cooperate" and probably filled in more forms and answered more questions I would be charged a fee. This I did not see anywhere before I filled in the form.
But I also saw that there was a 14 days cooling off period, so, I thought Ok, no problem.
I tried the web chat (20 hours ago, still no reply) I emailed them 3 times attaching the request to cancel form found on their website, No reply to these emails. I called them this morning at 11.44, talked to some guy who said my claim had not been cancelled but that he would do it straight away and send me a confirmation email. I am still waiting.
Then I got an email updating me on my claim at 2.43pm . I tried to call, the phone number is unavailable! tried the web chat . That does not work either. why on earth does Resolver get involved with these cowboys?
18 de setembro de 2025
Opinião espontânea
Resposta da Resolver
Hi henri,
I’m sorry to learn about your experience after submitting a claim through one of our recommended providers - this certainly isn’t the experience we want any of our users to have.
If you could please get in touch with us at: support@resolver.co.uk with a your email address and full name, we can assist you further.
Mystery of the wowcher mystery holiday.
I purchased two wowcher mystery holidays last Friday for £99 each which ended up over £500 once you add minor extras. This was pressure selling my their agents who keep you on hold until you agree to what is being offered and reply to an email again keeping you on hold otherwise you may lose the holiday. Realised I had been “done” and cancelled the following day. Try to get my money back but they are refusing stating I had agreed to the agents terms and conditions which I have never seen!
5 de setembro de 2025
Opinião espontânea
Resposta da Resolver
Hi there,
You have left a review for Resolver and not the company you may wish to rate directly.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.
To get started, please visit our homepage at https://www.resolver.co.uk/.
If you have any further questions please contact our support team at: support@resolver.co.uk.
Complete waste of time
I have been exchanging messages with Evri for months. I am getting standard replies that are not relevant to my complaint. It just goes on and on. I have no way of getting in contact with Resolver or Evri to try to get this back on track. Complete waste of time
31 de julho de 2025
Opinião espontânea
Resposta da Resolver
Hi there,
Thank you for leaving a review. I’m sorry to hear about the difficulties you’ve had with Evri.
Unfortunately, Evri can be inconsistent in the way they handle complaints. Sometimes they accept claims, while at other times they send automated replies like the one you received. That said, we have found users who ignore and carry on messaging Evri sometimes will get a proper response.
Please keep in mind that Resolver isn’t directly involved in your case - it is, in the end, up to the company you are complaining to, to resolve the issue.
We are aware of the trickier companies and their habits, and in any case of a limited or unsatisfactory response we would advise you to be as proactive as possible with your communications.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Best of luck moving forward, and please don’t hesitate to reach out if you need further support.
Absolutely shocking been scammed on…
Absolutely shocking been scammed on Vinted for a Mulberry Handbag which I sold Vinted were horrendous so I was advised to use Resolver just as bad they do not do anything other than back Vinted.
18 de agosto de 2025
Opinião espontânea
Resposta da Resolver
Hi Michelle,
I’m really sorry to hear about your issue with Vinted and that you didn’t find Resolver helpful.
To clarify, Resolver isn’t a third party or a complaints management company. We’re a free service that helps people raise complaints about UK businesses and organisations, making the process simpler and easier to manage.
Our service has helped over 5 million people sort out complaints - completely free of charge. Based on feedback from our users, companies often respond more quickly and effectively when a case is raised through our platform. That said, we can’t guarantee a positive outcome - it is, in the end, up to the company you are complaining to, to resolve the issue.
In any case of a limited or unsatisfactory response from a company, we would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file and, where possible, explore alternative methods of reaching them.
We know some companies can be more difficult to engage with, but hopefully with some persistence, you will get them to resolve your issue soon. If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Total waste of time.
Resolver are comple waste of time, they have never once helped me, they always side with the big companies, probably some sort of commission in it for them.
29 de agosto de 2025
Opinião espontânea
Resposta da Resolver
Hi Robert,
Thank you for leaving a review.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We don’t act as a third party or take commission from companies - we simply aim to make the complaints process easier and more efficient.
Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
Unclear allegiance between Resolver and solicitors
I'm in two minds at the moment. Resolver in in cahoots with Bingham solicitors for a no win no fee claim for data breaches with Google, Microsoft,etc. I filled in a basic form to see if I could claim, only to discover that I'm in a binding contract with the solicitors already without being made aware of the possible financial consequences of losing the case. Not the service I expected from Resolver. They've gone right down in my estimation.
26 de agosto de 2025
Opinião espontânea
Resposta da Resolver
Hi Deborah,
Thank you for taking the time to leave a review. I’m sorry if there has been any misunderstanding regarding this claim.
To clarify, the data misuse claim we are currently promoting is being handled by Barings Law, not Bingham Solicitors. In all of our promotional materials, we make sure to highlight that this legal assistance is provided on a no-win, no-fee basis. I apologise if this was not made clear to you.
If you would like any further information regarding the fees or to cancel your claim, you can email Barings at: info@baringslaw.com and they will be happy to assist you.
Within 3 days of me logging my issues
Within 3 days of me logging my issues, it has been resolved to a satisfactory level. The process was simple and straightforward
22 de agosto de 2025
Opinião espontânea
Resposta da Resolver
Hi Jason,
Thank you for leaving a review. It's great to hear that your issue was resolved quickly and that you found our service easy to use. Your kind feedback means a lot to us!
Really impressed got the support to get…
Really impressed got the support to get in contact with the stord needed help with would definitely recommend them
4 de agosto de 2025
Opinião espontânea
Resposta da Resolver
Hi there,
Thank you for the kind review. We're so glad to hear our service has been helpful to you. If you ever need assistance again, we're always here to help!
Used on a few occasions
Used on a few occasions. Funny how some companies won't contact you back but as soon as you go through Resolver they reply straight away. Usually resolve issues within 24 hours.
20 de agosto de 2025
Opinião espontânea
Resposta da Resolver
Hi Nicola,
Thank you for your feedback! We’re pleased to hear Resolver has helped prompt a response when companies haven’t replied directly. That’s exactly what we’re here for!
Resolver to the rescue!
I had difficulty with withdrawing my money from MegaCasino, which took 4 days to resolve. If it wasn't for Resolver, I would have been well and truly stuck. It's a free service, and they helped me get my money back from MegaCasino.
17 de agosto de 2025
Opinião espontânea
Resposta da Resolver
Hi David,
We’re so glad we could help you recover your money from MegaCasino. If you ever need our assistance again, we’re always here to help!
Great service and communication
Great service and communication from this company. My issue was swiftly resolved and Resolver really helped me to get through to the team I needed and had issues with. Thanks Resolver!
13 de agosto de 2025
Opinião espontânea
Resposta da Resolver
Hi Madison,
Thank you for the kind review. We're so glad to hear our service has been helpful to you. If you ever need assistance again, we're always here to help!
Resolver the last beacon of hope
Resolver is one of the last beacons of customer rights and they help many customers get their rights in a market where customer rights have been long forgotten.
I used their services to get my money back from Currys. And resolver did not even have to get involved, the fact that they oversaw the case was enough
Thank you resolver
8 de agosto de 2025
Opinião espontânea
Resposta da Resolver
Hi Mo,
Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!
Fantastic help resolving a dispute- I…
Fantastic help resolving a dispute- I couldn’t be more grateful!
7 de agosto de 2025
Opinião espontânea
Resposta da Resolver
Hi Sally,
Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!
Contacted Resolver regarding Debenhams…
Contacted Resolver regarding Debenhams not refunding me yesterday afternoon. By this morning, i had had a reply from Resolver and a refund from Debenhams. Over the moon with this service. Thanks very much.
7 de agosto de 2025
Opinião espontânea
Resposta da Resolver
Hi Denise,
Thank you for your kind feedback. We’re thrilled to hear we could help you get your refund! If you ever need assistance again, we're always here to help.
This company does not help to resolve…
This company does not help to resolve issues, it just acts as an email service. Total waste of time.
7 de agosto de 2025
Opinião espontânea
Resposta da Resolver
Hi Anita,
We’re sorry to hear that you haven’t found our service helpful - it seems there may have been some misunderstanding about what our service provides.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We’re not a third-party service or complaints management company and do not act or look into matters on behalf of users. Instead, we are a user controlled complaint resolution service, that aims to make the complaint process easier and more efficient.
Our service has helped over 5 million people sort out complaints - completely free of charge. Based on feedback from our users, companies often respond more quickly and effectively when a case is raised through our platform.
However, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
I was totally blown away this company…
I was totally blown away this company does not help in resolving anything it’s just a sight you can get templates or use their page to email the company you have issues with. Won’t use again
5 de agosto de 2025
Opinião espontânea
Resposta da Resolver
Hi Carol,
Thank you for leaving a review, we’re sorry to hear that you didn’t find our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It is our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
Flight cancellation claim settled
The airline were not responding to our direct emails. Resolver communication templates and prompts to contact the airline we were in dispute with were very helpful. Thanks to Resolver, we recently received a full settlement for our flight cancellation without having to take legal action.
30 de julho de 2025
Opinião espontânea
Resposta da Resolver
Hi Aileen,
Thank you for your kind feedback! We're so glad we could assist you in receiving your full settlement. If you ever need assistance again, we're always here to help.
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