Revive Memories Opiniões 

Got conned in after paying for the first picture I thought I was done then was charged 39 dollars on pay pal. I asked for a refund on the day I was charged and was sent their terms and conditions no refund. TERRIBLE CUSTOMER SERVICE!!!!!

After contacting the company once I reviewed them they did make it right

I would actually give them zero .
I paid for the trial photo which was awful, I sent an email telling them so .
Heard nothing back !!!!! Until they had taken £30 out of my PayPal account 🤬.
They will not give me a refund but I have cancelled my apperant subscription, I'm waiting now to see what PayPal are going to do as I have put in a complaint.
DO NOT USE THIS SITE , DAY LIGHT ROBBERY!!!
Update 17.9.26 . I have received a full refund from Emma put back into my PayPal account, which I am thankful for, but it shouldn't of happened in the first place.
Mary was the contact who would not give me a refund so I think Mary should be re trained in customer service. !!!!

Pitty I had to give 1 star, because revive memories deserve a minus rating. I note from the answers to negative comments (and there are many) that this company always apologise and give a refund, but that shouldn't be the case in the first instance. Like everyone, I was attracted by the low cost of bringing photo images to life, but that is the bait...dangled to get you hooked on a sly subscription. I personally have had to change my bank details twice because of these crooks. Do yourselves a favour...stay away from these crooks, it's not like the service is good anyway.

This never happens to me and yet it did. I didn’t read the reviews on here first. ⭐ 1-star review — Please be careful with the $1 trial

I signed up for the $1 trial with Revive Memories on 13 August 2026. I was surprised to discover that this also resulted in a subscription being created.

After noticing this, I immediately went into my Revive Memories account and cancelled it. My account now shows “Subscription Status: CANCELLED.”

What concerned me further was the payment information in PayPal. The payment was made to UAB Teide Ventures, rather than the name Revive Memories, and PayPal showed UAB Teide Ventures as a linked business. I had to investigate this myself and manually remove the PayPal connection.

I also received an email from Revive Memories asking me to “Confirm Your Subscription” shortly afterwards.

The $1 trial payment is shown in my account as a “Trial Payment – $1.00.” Although I have now cancelled everything and removed the PayPal connection, I found the whole process confusing and concerning.

My advice to anyone considering the $1 trial: check the subscription status immediately afterwards and check your PayPal account for any linked payment arrangements.

I personally would not recommend signing up without carefully checking exactly what you’re agreeing to.

Another 1* review for the collection! Exactly the same as others - I was unwittingly duped into a subscription I never would have agreed to by virtue of a sneaky and non-obvious little check box. No email confirmation that I was on a trial that would lead to a paid subscription.... No warning whatsoever - just $39.90 taken from my account 8 days later.

It's hard to reach any other conclusion than this being a very sneaky, underhand and deliberate scam by this company to barely legally steal money from people (spoiler - it's not legal under UK law). Aside from how they 'trick' people into subscribing, a subscription model is pretty incompatible with the service the're offering which must be seen as suspect in itself. The overwhelming majority of people will be happy to pay a one-off fee for one, or a handful of videos. I would expect no more than a tiny % of customers to actually want a subscription so they're clearly working an angle to get around this and egregiously try and coin in as much as they can. The Trustpilot reviews with the same complaint around the unexpected subscription go as far back as February so they've had months to address the problem. The fact they have changed nothing in that time heavily points to it being an intentional ploy.

Anyway, back to my particular case.... I immediately complained when I saw the money had gone out - I explained I had no intention of subscribing and requested a refund. It took 3 working days to get a response (the website says they'll reply within 8 hours) which came from 'Mary' basically saying they would not refund. I replied angrily quoting the areas in which they've contravened UK consumer and contract law and asking for the full refund I'm entitled to in line with the 14 day cooling off period that protects me in this country. 3 days later and no response so I sent a final follow up, also copying in the email address 'Emma' has quoted in response to other reviewers, firmly requesting a reply and refund. More than 24 hours later and still tumbleweed, so here I am.

As a small business owner I really don't leave negative reviews like this without good cause but I've given them every chance to make this right and they have failed to. It's pretty appalling all round but to see that so many others here have had the same experience and for them still to just blank me and fail to refund makes it even worse.

I'm not keen on having my money effectively stolen so I'll now be exploring my legal options in light of the breach of UK law.

*EDIT full refund received 5 days fter posting this review. It really shouldn't have to come to this. My comments stand and I ressent the amount of time I've wasted on this. I strongly suggest Revive Memories take urgent action to chance their practices.

Absolutely APPALLING. Exactly as many have said, being charged a ridiculously high monthly fees in an ongoing subscription after paying a small trial amount - in my book that is a SCAM. I suggest reporting / complaining to your payment providers even after you get your refund back, hopefully they will drop them, and consequently help other potential victims.

Absolutely shocking Company! I had a photo ‘revived’ I was charged $1 - I’m in UK so I think it was around 78pence in British money. Unknown to myself I was then enrolled into a monthly subscription. Today by sheer chance, I have noticed they have taken £30.95p from my PayPal account. I am raging!!! There is absolutely nothing on their website etc to say that you are agreeing to a subscription. I wouldn’t care, but the photo animation wasn’t all that good . I am writing this review, in the hope that it will stop others like myself being robbed! I have contacted them and also PayPal. It absolutely beggars belief that they have the audacity to take people’s money knowing that they know nothing about a monthly subscription. Shame on you Revive Memories! It’s a sad world we live in today that’s for sure.

Same as all the other reports...
I did not see the box that requires you to tick, accepting a monthly subscription of $39.90 here in UK.
I had received my £1 trial pic, no problem. Upon receiving an email 8 days later I realised that they had taken further monies so I kicked off by email demanding refund AND completed the refund request form. The following day I received A FULL REFUND and also an email pointing out that I MUST have ticked the box (they send a pic of what was supposed to be my order) it clearly showed a box WITH a tick. I said that I had ALSO taken a screenshot and there's no section with box requiring a tick !
Ive given 3 stars .... as I said I would leave favourable feedback upon a satisfactory outcome ... I'm content now .... AND the image I received is excellent and was able to save it and share it !
***EDIT*** Emma replied below but failed to take note that in their favour I said THAT I HAVE RECEIVED THE REFUND ! Dearo dearo me ! ****

How can I give zero as 1* is more than I want to give. So angry. I paid $1 for a photo of my dog that passed away for it to be brought to life. The video looked nothing like my dog it was awful. However I thought $1 no worries. 2mths have passed since and I've just discovered that 2 further payments have been taken for $39 seems I've been signed up for a monthly subscription that I didn't want or agree to. Absolute scam!
UPDATE 2DAYS LATER!!!!!
I have been given refund for the 2 payments taken thankfully

BEWARE!! Like many others I paid £1 to try it out. I was not in a position to sign up for a subscription and didn’t realise that this is what was happening until they took £30 from my bank account. I messaged them explaining that it had been an error and asking for a refund to help my financial situation and they refused to help me. It was obvious it was not my intention as I had not used it since the initial trial but they were adamant they would not help me. I can see from previous posts that they are offering a refund so not sure why my request has been rejected.
Since writing my trustpilot review the company have now fully refunded my money

Why iam being charged 39dollars for a subscription I've never agreed this is the 2 nd month i request a full refund ,initialy was 1 pound or 50 p nothing stating any .....scam
Contract bound .to be continued.

Received my refund not from revive memories but from PayPal and it wasn’t put back into my bank account but into my PayPal account!!! I’ve cancelled any recurring payments to revive memories and my bank has blocked them too

I did it once and did not subscribe to it, go to my bank just then and there is $59 gone from my account, leaving me $15 until next Thursday, thankyou for the warning, so could you please replace my money, thankyou Jennifer Williams,

Paid $1 July 27 2026 for what I believed was a trial for one photo. One week later (August 3) $39 was taken from my bank account. I had to cancel a subscription which I didn’t subscribe to. I emailed the company at their instant.refund email address but haven't received a reply asking for a refund. Does not appear to be an honest business -avoid at all costs.

EDIT: I am happy to advise that the company has now refunded my money.

I was just searching thru the site and it didn't have any listing for a cost, so I googled if it was legit and clicked ont this site. the reviews aren't good, but on the home page of revive memories it says this "TrustPilot 5 stars 4.8 out of 5." and that's not true. So if they give a false positive from a trusted site, they I don't trust them.

Awful! Money taken for a hidden subscription and nearly impossible to cancel the monthly subscription!!! extremely poor customer service. Avoid at all costs!!

**UPDATE**
I cant respond to revive memories reply to my review but to date I haven't received a refund. I was supported to cancel the hidden subscription I was automatically signed up to but as for the refund... they responsed basically stating that its standard for a subscription to be made active after agreeing to the £1 tester they make (which by the way was terrible. The two faces in the orginal picture i sent were both morphed beyond recognition when they were emailed back to me) so at this point Ive been charged over £60 for 1 awful picture of me and a recently deceased loved one. We'll see if the next payment gets pushed through for my "subscription" although I have all the emails and screeshots to prove the subscription was successfully cancelled.

well that's just plain nasty. Get us to start 1 with a picture then make us pay before we see it. Sorry but that's how I felt after. If you can't even give 1 away even a low quality, then I won't even bother purchasing

Paid for which I thought was a trail for one photo. One week later £31 goes out my account I had to cancel a subscription which I didn’t subscribe to. Now no reply for my request for a refund. Avoid these crooks.

DO NOT use this company for anything they are scamming c÷#ts payed with PayPal and somehow tried to take more money from my account stay away from these scamming C×÷TS

Absolutely furious paid a dollar for an AI of my son who passed away it looked nothing like him as far as I know it was a one off payment I didn't sign up to anything they've just taken 30.90 from my credit card... I'd better get it back as far as I'm concerned it's fraud a photo that was crap then take money from my card stealing from the bereaved..