Revixcare Opiniões 

Resposta da Revixcare

1/07/2026

Hi Jacques,

We’re sorry to hear about your experience.

However, after checking our revixcare.com order records, we have not been able to locate an order or recent return case matching the name or details provided in this review. Also, the return process described here does not match the way our support team normally handles return/refund requests through our official website.

To help us verify this and assist you properly, could you please contact us at support@revixcare.com with your order number, purchase email, return tracking number, and any return address information you received?

We take customer feedback seriously and would be happy to look into this further once we can confirm the order details.

Best regards,
REVIX Customer Support Team

Resposta da Revixcare

3/06/2026

Thank you!

Resposta da Revixcare

Actualizada a 2/06/2026

Dear Thomas,

We are sincerely sorry to hear about your experience.

After reviewing your order, we confirmed that it was shipped on the same day it was placed (May 22) and delivered on May 29. While this was within our stated delivery timeframe, we understand the delivery took longer than our typical experience, as most orders are delivered within 3-5 business days. The transit period also included the Memorial Day holiday weekend, which may have contributed to minor carrier delays.

However, our primary concern is your report of receiving an empty package. We completely understand your frustration, and we want to be clear that this was never intentional. This appears to have been an isolated fulfillment or transit issue, and it does not reflect the standards we strive to uphold.

As soon as we were notified, we arranged a replacement shipment using expedited shipping at no additional cost. We are also investigating the matter with our warehouse team to understand exactly what happened and prevent similar situations in the future.

We sincerely apologize for the inconvenience and appreciate the opportunity to make this right.

Best regards,
Revix Customer Care Team

Resposta da Revixcare

2/06/2026

Thank you for sharing your feedback.

We're sorry to hear that the product did not meet your expectations.

For optimal cooling performance, we generally recommend placing the gel packs in the freezer for at least 4 hours (or longer if possible) before use. The product is designed to provide a comfortable cold therapy experience while remaining flexible and wearable, which may feel different from direct ice application. Depending on freezer temperature and outdoor Temperature, the cooling performance can vary.

That said, we understand that cooling preferences can vary from person to person, and we appreciate your honest feedback. If you'd be willing to share more details about your experience, we'd be happy to see if we can help improve it.

Thank you again for giving Revix a try.