Revixcare Opiniões 

Resposta da Revixcare

14/08/2025

Hi Robert,
We’re sorry to hear about your dissatisfaction and would like to clarify the situation. Could you let us know if the product you received is damaged or defective in any way?

If everything is intact, please note that the design is intentional — the lower strap is made longer to better secure the thigh area. The correct way to use it is(as mentioned in the instructions):

Upper waist strap: wrap once around the waist
Lower thigh strap: wrap twice around the thigh

If you feel the upper waist strap is still not long enough for comfort, we can offer you two solutions:

1.A full refund

2.A $10 refund so you can purchase an extension strap from Amazon, which will not affect subsequent use

Please let us know which option works best for you, and we’ll process it right away.

— The REVIX Care Team

Resposta da Revixcare

Publicada a 11/06/2025

Thank you so much for your feedback! The Revix neck ice pack is designed with a contoured shape and generous dimensions (25.66" x 9.84" x 5.31") to cover a large portion of the neck and shoulder area. However, we understand that fit and comfort can vary from person to person. Your suggestion about adding straps for better positioning is very helpful—we’ll definitely share it with our product team for future improvements. We’re always working to enhance our design, and your input makes a big difference. Thank you again for your support!

Resposta da Revixcare

5/06/2025

We’re very sorry to hear about your experience and truly understand your frustration. However, we couldn’t locate any order under your name in our system, and it appears the purchase may have been made from a different website that is not affiliated with us.

We do not sell face masks and currently only offer cold and heat therapy products through our official website. Could you kindly provide us with your order number or a screenshot of the transaction? This will help us confirm whether the purchase was indeed made through our store.

Please reach out to us at support@revixcare.com — we’d be happy to assist and help you clarify the source of the issue.

Resposta da Revixcare

15/05/2025

Your recommendation means a lot to us — thank you for your support!

Resposta da Revixcare

8/05/2025

Thank you!

Resposta da Revixcare

23/04/2025

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations.

Regarding the free pads you mentioned — we currently don’t have any active promotions offering additional pads, and there’s no mention of such an offer on our product page or instructions. We also didn’t receive any message from you about this issue, and we would have been more than happy to help if we had known.

As for the pricing, we understand your concern. Our product pricing reflects the quality materials and care we put into each item, and we always aim to provide good value through long-lasting, effective products.

That said, we’d love the opportunity to understand what may have led to this misunderstanding and find a way to make things right. Please feel free to contact us directly at support@revixcare.com — we’re here to help and would appreciate the chance to turn this around for you.

Warm regards,
Revixcare team

Resposta da Revixcare

22/04/2025

Thank you for your honest feedback, and we really appreciate you recognizing our customer service team's response.

We understand your surprise regarding the Amazon packaging. While most of our orders are shipped via UPS or USPS, in some cases we do use Amazon's warehouse to ensure faster and more reliable delivery—especially when it's the best option to get the product to you quickly.

That said, we take your comment seriously and will work on improving transparency around our shipping methods. We’re glad you gave us a chance, and if there’s ever anything we can do to make things right in the future, we’d be happy to help.

Resposta da Revixcare

11/02/2025

Thank you for sharing your review, and we truly apologize for the situation you've encountered. We didn’t receive your email about the return, and we believe it might have been filtered into our spam folder due to mass emails or possibly a network issue. We sincerely apologize for any inconvenience caused.

We highly value your case, and we want to make things right. We have sent you the solution in this case.

If you’re looking for any recommendations for heating pads, please feel free to reach out. We offer a variety of heating pads designed for different body parts and currently have some great discounts available. Nice to check our heat therapy collection page: https://revixcare.com/collections/heat-therapy

Thank you for your understanding, and we’re here to assist you with anything you need.