Reward Flight Finder Opiniões 

355
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I paid to upgrade from bronze to silver and by mistake made a typo mistake and couldn't retrieve the account , they have taken £39 and are now 3 weeks later and they are not replying to my support req... Ver mais

Classificada 5 em 5 estrelas

Was feeling pretty gutted to miss out on Avios flights to South Africa after staying up past midnight 3 nights in a row and then out of nowhere got an alert early evening a day later for extra reward... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Just secured a flight to Argentina in December after my alert triggered. I have moved from Seatspy to you because your BA search tools and your customer service are so much better. You have fewer air... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

BA reservations staff told me about this site. What a find! It really does work. Signed up for their Gold account just before Christmas & now I have seats to Miami for November. Very easy. Worth every... Ver mais

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  1. Site de pesquisa de voos
  2. também em
  3. Aeroporto
  4. Aeroporto internacional
  5. Companhia aérea
  6. Sala de convívio

Escrito pela empresa

Check availability of British Airways reward flights in just one click, and receive email and sms alerts whenever reward seats you want become available


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

355 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as opiniões

(355)

33 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Functionality nuked

I loved this website, but recently they nuked the functionality of the Basic plan. It's fair to ask for payment, but I think they've got the pricing way too high; it's about double the price of Seat Alerts if you compare the useful features. Also, I'm getting marketing emails even though I never subscribe in signup processes.

24 de maio de 2023
Opinião espontânea
logótipo da Reward Flight Finder

Resposta da Reward Flight Finder

Thanks for your feedback Ashley 👍

We needed to make this change in order to become more sustainable and to continue improving the product. We're a team of 4 and running RFF takes a lot of time, effort, and resources.

Given that we help some customers save thousands of pounds (literally), I'd say our starting price of £3.33/month is very underpriced. Some customers email us to tell us they'd pay 2-3x what we charge considering the value we provide.

That being said, it does probably depend on your use case.
I'd love to have a chat to better understand your thoughts and will email you directly to continue this conversation.

What is Seat Alerts btw? Do you mean the EF tool? They charge $5-10 per month and last time I checked they didn't fully support reward availability for BA.

I'll double check why you're receiving emails from us, some setting may have gotten changed accidentally.

Classificada 4 em 5 estrelas

Further to my complaint the customer…

Further to my complaint the customer service promptly responded and refunded said amount so I can say I am now very happy with the escalation and the speed with which my complaint was dealt with
and have upgraded my experience accordingly

Thank you

23 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

A godsend

Searching for free flights is a real hassle especially for popular destinations at peak times like Christmas. I just give up after a while. So this app is a godsend.

22 de maio de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Functionality Questionable, Responsiveness Worse

Unwisely signed up for the gold service for a year although as far as I can tell it is not useful. No alerts on received, raised a support ticket a month ago and no response yet (despite multiple emails asking for a response).

19 de maio de 2023
Opinião espontânea
logótipo da Reward Flight Finder

Resposta da Reward Flight Finder

Sincere apologies for our failure here.

Our company comprises of 4 people, and your ticket was mistakenly assigned to the one colleague who hasn't been checking customer support recently as they're working on a new feature.

Every time you sent a follow up message, the ticket didn't move to the top of the list in our shared inbox/view, as it was already incorrectly assigned to this one colleague.

Normally we're relatively OK at checking support tickets in a timely manner, but in this case we definitely fell short.

The lack of alerts may be due to a potential bug on your account. I've asked my colleague to investigate ASAP.

I have emailed you directly to apologise, provide compensation, and to assure you that you'll get a much better service moving forwards.

Classificada 2 em 5 estrelas

the seven day trial is really about…

the seven day trial is really about luring you into signing up for a year. If tyou cancel you loose any remaining days and if you dont you will be charged for a year in advance. That is not what I call a trial period.
And your response is a joke. It is NOT common practice to terminate the trial period immediately when the customer cancels.

26 de abril de 2023
Opinião espontânea
logótipo da Reward Flight Finder

Resposta da Reward Flight Finder

We offer a free 7 day trial on both our Monthly and Annual plans.

Our billing system automatically downgrades customers that cancel their trial to our free Bronze plan.

We're sorry to hear that this is unsatisfactory, however this is standard industry practice.

We'd happily investigate further and/or offer you an extended trial. Please contact help@rewardflightfinder.com so we can identify your account. Thanks!

Classificada 5 em 5 estrelas

Worth the money…

I've been a member for over a year now and found the service / web site first class. Enter the departure dates / destination and let the system keep an eye on it. My first choice and hit was Sydney, got it. An excellent tool.

25 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great tool

Great tool. Just redeemed a flight and have 5 alerts set for November. Would love if Qatar Airways and Aer Lingus were added.

22 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

great travel saver!

With the cost of living rising steeply, anyone with a decent number of Avios should consider this app. Best to use those Avios than save them.

31 de janeiro de 2023
Opinião espontânea
Classificada 2 em 5 estrelas

Is this really only for BA flights

Is this really only for BA flights? Very limiting

17 de fevereiro de 2023
Opinião espontânea
logótipo da Reward Flight Finder

Resposta da Reward Flight Finder

We make it very clear on our website that we only support BA.
This is our strategy for the time being but we keep it under review.
We find by far the greatest demand is for BA flights.

Classificada 1 em 5 estrelas

In 3 months I didn't get a single review

I paid 69,99 GBP to upgrade to Gold on November 10, 2022 and I set up 3 alerts. Up to February 7, 2023 I have not received a single alert but I learnt from B.A. directly that there had been seats available. Unfortunately it was too late and I missed the opportunity. I am sorry to say this looks like a scam to me and I request full reimbursement. February 26: I am adding that following my complaint the company contacted me and apologized profusely, refunded me in full and offered a bonus on a new suscription. I hope they will correct all the glitches because if it works, this service would be very convenient.

7 de fevereiro de 2023
Opinião espontânea
logótipo da Reward Flight Finder

Resposta da Reward Flight Finder

So sorry to hear about this.

Were you trying to book with a UK Amex BA Premium Plus Companion Voucher that shows extra business class availability via the 'I' fare code? If so, please note we don't support this extra availability currently.

Furthermore, London to Buenos Aires in Business class is very competitive. New availability in the last three months before travel doesn't show up often.

I have emailed you directly to discuss further.

Classificada 5 em 5 estrelas

Set up Gold Account

Set up Gold Account - Credit Card entry noted. Validation link not worked and now will not recognise email address for SIGN IN and Will NOT allow to set up again as USER Name already Used - Phone call from Douglas at support and all sorted

1 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy

Until recently, I was loyalty royalty, collecting & collecting Avios but never using them for flights. Now I know better. I use RFF to find flights 6-9 months ahead. First flight coming up in February 23 to the Caribbean.

5 de janeiro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Much better than BA website

Website works well, much better than BA. I had trouble cancelling the subscription, but they resolved it. Hence the increase in rating.

4 de janeiro de 2023
Opinião espontânea
logótipo da Reward Flight Finder

Resposta da Reward Flight Finder

Hi Chris,

So sorry to hear you're having difficulty downgrading your paid subscription.

Did you want to downgrade to our free Bronze plan, or delete your account entirely?

Generally speaking, customers can downgrade themselves through our website as mentioned in our help section https://rewardflightfinder.zendesk.com/hc/en-gb/articles/6754142813709-How-do-I-cancel-a-subscription-.

For deleting your account entirely you'd need to email us at help@rewardflightfinder.com.

However, on further examination, there seems to be a technical glitch with your account. I will email you within 48 hours once it's resolved and will make sure you are reimbursed as necessary.

Classificada 5 em 5 estrelas

This app is so easy to use

This app is so easy to use. Only British Airways flights though. I set up many alerts months ahead and just wait to be notified. So far, I have got 3 flights using them. Great value considering the savings.

28 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Well worth the money

The time and money saved using RFF is worth the small monthly and annual fees. I run my own business and can’t devote many hours each day to searching for these flights, especially those at popular times like half term. I reckon I have saved thousands overall.

13 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

No more paying cash

I used to pay cash for my flights that I could have got for free. How stupid I was. RFF has taught me that with careful planning I can use my Avios to find free flights a year ahead. Got 2 already. Thank you RFF.

10 de agosto de 2022
Opinião espontânea

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