RIAS Opiniões 

Good price, clear communication and easy to log in and use their site.

Had been with my previous car insurance company LV for a number of years but was not happy with the renewal price quoted so shopped around. RIAS came up with a much cheaper quote, had good Defaqto rating and more included in the policy so decided to switch. The sign up process was straightforward and the website is easy to use. So far so good.

A simple, user friendly and a straight forward car insurance online service. Five star excellent service with a reasonable premium.

Provides detailed information and first-class service.

Set up a web site which is easier to use.

A change was made online for a swapping a personalised number plate. Telephoned and advised a change of vehicle was upcoming and asked for a quote to insure for one year from date of change. Was told this was not possible as my previous change had been made on - line!!

Keeping it simple

Helpful customer support

Easy to compare and swap Motor Insurance providers to RIAS.

Admiral hiked last year's premium by 142.29% although I had made no Claims or reported any incidents.

Total rip-off.

Very efficient service in providing car insurance at a competitive price.

Price trebled after one year without any claims, day light robbery!

Been with you for over 2 years and brilliant company easy to do changes

Asking for company logo, our address, registration number and proof if no claims was a hard ask in the end had to upload complete documents

Customer service is always spot on. Call wait times are brief. Always someone from the UK so you don't have to deal with dodgy phone lines/poor connection. Online platform is easy to use. They don't try and make things difficult.

Trying to insure my car with RIAS through a well-known comparison website.

A minor error in previous claim details (wrong year for a claim) has led to a protracted process to try to sort it out, and 13 calendar days later I STILL do not know if I will be insured by RIAS nor what my eventual premium will be (having paid in full, up-front).

RIAS asked for evidence that no claim made in that year (which was supplied and accepted by RIAS) but I'm still getting emails asking for increased premium of nearly £50 (including a £25 admin fee for a policy change) or they will cancel my policy - and yet the policy is not yet active.

Absolute nightmare to get someone to take responsibility. Cannot speak to a supervisor when you call with a problem - they have to call you and it will (apparently) be sometime in the next 3 working days. I have now been waiting for 8 working days for my callback!

I have submitted a formal complaint in chat, by email and Recorded Delivery.

Going to cancel my policy.

If this is what they are like trying to sort out a simple error when taking out a policy, heaven knows what they would be like if you had to claim - and I for one do NOT want to find out.

Take note of my experience and go with a company that actually KNOWS what it is doing and actually CARES about its customers and save yourself the grief!

UPDATE (after response by RIAS)

I have cancelled my policy and - according to the agent I spoke to - have been refunded in full. A check of my c/card account will confirm if this indeed happened in due course.

Agent implied that I have been charged an additional £20 in along with my annual premium as he said this woud be refunded too. If true, how can RIAS take an additional payment WITHOUT authorization??

BEWARE!

I feel that I have dodged a bullet here.

ADDITIONAL UPDATE

I now have an email which says, quote: "We have passed your complaint over to our customer relations team who will be in touch to discuss this further with you within the next 8 weeks."

EIGHT WEEKS!! Buy a policy from RIAS with open eyes!

Easy to contact Rias to explain my problem.

The policy price was competitive, but it became clear why, when a £20 "processing fee" was added after I'd accepted the quotation. I understood the FCA had banned such practices. And £20 for a computer system to do everything automatically in about 2 seconds, is not representative of the cost of this activity. Such costs are supposed to be incorporated into the (initial) premium price, and then the premium reduced the following year. NOT HAPPY AT ALL.

The representative was very helpful and together made my experience with RIAS worth staying with.